Now, from the Thunderbolt device approval onscreen dialogue box and tap on the Approve the Thunderbolt Dock. The information in this document is subject to change without notice. We apologize for this inconvenience and are addressing the issue. day remaining There was an issue with the USB C port. HP's Virtual Agent can help troubleshoot issues with your PC or printer. HP Thunderbolt G2 Dock USB not recognised Posted by AshwaniMalhotra on Oct 1st, 2019 at 9:20 AM Needs answer HP Hardware The USB ports on my HP Thunderbolt G2 Dock work fine till the time I don't plug the USB C cable and plug it back. The information provided is provided "as is" without warranty of any kind. We are on our second dock model - both recommended by HP Sales and HP Support for theHP 255 G8 laptop - 4L1R0UT#ABA. Some features of the tool may not be available at this time. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". Hopefully, now you know all the information you need to troubleshoot your Hp docking station. There is a recent firmware released for the dock this past week i haven't done yet, but will do it this week and update this post to let you know if that resolved it for me. We have HP 255 G8 laptops (4L1R0UT#ABA) with HP USB-C/A Universal Dock G2 docks (5TW13AA#AB). 5 Setting up the software. The information provided is provided "as is" without warranty of any kind. 1 Single-cable solution Add your accessories and up to three 4K . HP Ultraslim Docking Station Compatibility List. Moreover, try the other steps of updating the driver and BIOS to resolve all the errors. USB function works, I can use a connected mouse. Product has been exchanged: For that, you have to follow the given steps. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". Checking in to see if you ultimately got this resolved? Complete Guide Step by Step, Check Docking Station Compatibility with Laptop, Troubleshoot Some Specific Model-Based Problems of Hp Docking Stations, Troubleshooting HP USB-C Dock G5 for not detecting the Display Port or Monitors HDMI, Troubleshoot the HP USB-C Docks for No Audio from Computer Speakers. The USB-C dock is NOT fully compatible with you machine. Now you will see an approved Thunderbolt devices dialogue box appearing on the screen. Tell them about your docking station model, and they will give you useful information regarding your docks compatibility. Copyright 1995-2023 All Rights Reserved. make sure you have the 150w or 200w version of the TB 3 dock the 90w version doesn't have enough power to support the zbook 15 g3 power requirements, next reset the BIOS to defaults to see if that helps. Javascript is disabled in this browser. I have seen in other threads where people can get at least one monitor to work via DisplayPort, so I don't . Either it's not available or the code has been entered wrong. Enter the error code from your printer's control panel for information on resolving it. The opinions expressed above are the personal opinions of the authors, not of HP. In this case, none of your connected devices with your docking station can perform. This product has been exchanged for a new or refurbished product. Extended warranty refers to any extra warranty coverage or product protection plan,purchased for an additional cost, that extends or supplements the manufacturers warranty. The Virtual Agent is currently unavailable. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Such not working issue of the dock includes other problems like display blinking, dual monitor not displaying, audio issues, error device detecting, etc. The latest dock firmware changes the behavior of the power button so that the button must be pressed and held for (at least) 1 second before the computer responds by going to sleep, entering hibernation, or shutting down (depending on the power button settings). Select from the products you own. USB function works, I can use a connected mouse. Power button on HP USB-C/A Universal Dock G2 will not start Power button on HP USB-C/A Universal Dock G2 will not start HP 255 G8 laptop, First Time Here? Suppose you connect your laptop to the HP USB-C Dock G5, but unfortunately, it cant detect the external monitor or display port. This page requires Javascript. {{#each this}} I have to open the lid of the ZBook, press the power button to turn it off, then turn it on again. By using this site, you accept the . Information in this document applies to the following: If pressing and releasing the power button has no effect, the dock has the updated firmware; press the button and hold for one second and the computer will respond according to the power button settings. Unless your Hp Docking Station is faulty inside, you can fix all issues to turn it into working condition. If you have encountered an issue with HP thunderbolt dock G2 not working, the first step is to diagnose the problem while referring to the user manual. Some features of the tool may not be available at this time. Reset BIOS settings to default, no change. It comes along with the Thunderbolt secure connection. Optionally, you can update docks that have earlier firmware versions using this SoftPaq: If the issue happens when you AFK (away from the keyboard) open the lid and manually press the laptop's power button. this is brand new computer and brand new docking station. So first, make sure your dock is compatible with your computer. By using this site, you accept the. We apologize for this inconvenience and are addressing the issue. This product has been added to your dashboard, Find support and troubleshooting info including software, drivers, and manuals for your. Type your docking station model name/serial number/product number in the search bar. Please return to the product information page and verify the numbers provided or try again later. HP does not provide Ethernet and audio drivers on How do you connect the dock to your machine ? Didn't find what you were looking for? Please try again shortly. Now write the name of the docking station. Still, if you need a compact and dedicated workstation, you may go with the dock. Its specs, https://support.hp.com/au-en/document/c06656953. I have to open the lid of the ZBook, press the power button to turn it off, then turn it on again. For Hp Docking Station, some common and specific model-based issues are fixable in some easy steps. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It has been a while since anyone has replied. The change was made to prevent accidentally putting the computer to sleep, into hibernation, or shutting it down. This can be caused by loose video cables or USB instability. Examples: "ENVY 4500 paper jam", "EliteBook 840 G3 bios update". This page requires Javascript. You can't not use USB-C port to charge your machine nor use it for a monitor. This is not going to work because you can't not charge machine using that way. This process can take several minutes depending on the number of warranties being checked. Hp docking stations are for professionals to do office work with dedicated ports. Is Hp Docking Station compatible with mac? Screen mirroring works with the displaylink app but not DeX, which I want . Please try again shortly. Dimensions : 122 x 122 x 45 mm Weight : 695 g With 1 Year Limited Warranty See more specifications $390.00 Interest free installment starting from $16.25 /m* See repayments Add to Cart Secure, Flexible Payment Options - LEARN MORE Free Delivery - orders over $50 14 Days Returns - Learn More Moreover, you can interact with different forums as well. The opinions expressed above are the personal opinions of the authors, not of HP. Windows 11 Support Center, Finding your Serial Number Covered under Extended warranty, Change the Thunderbolt security level option to user authentication. 05:21 AM References a warranty that no longer applies, because the product has been refurbished as was sold as is without a warranty. -, Include keywords along with product name. For that, you have to click on the message icon that you see in the system tray. Release date : 18-Jun-2019 Last updated : 18-Jun-2019 DESCRIPTION The dock is not recognized when the Thunderbolt Security Level is set to Secure Connect in the BIOS. Write docking station to find out the docking station by name. To do so-, It is important to update your laptop BIOS to function properly with the hp docking station. By using this site, you accept the . Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Is your notebook plugged in and not charging? HP's Virtual Agent can help troubleshoot issues with your PC or printer. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Non-Compatibility with the device is the main reason the hp docking station is not working. DEX support on HP Usb-C/A Universal Dock G2 for sa DEX support on HP Usb-C/A Universal Dock G2 for samsung S8, [Updated] Photography #withGalaxy: Night Vibe Challenge, Photography #withGalaxy - Night Vibe Challenge, Samsung 35W Power Adapter Duo with USB-C PD and 15W USB-A ports, Samsung essentially confirms 1TB Galaxy S10+ with new memory chip. From HP, you will have different types of model-based professional and universal docking stations. See your browser's documentation for specific instructions. Other product and company names mentioned herein may be trademarks of their respective owners. Select Continue to proceed to the new product. Save your personal devices and preferences, Managing contracts and warranties for your business, HP Elite 65W Thunderbolt 3 Dock - (P5Q54AA / P5Q54UT), HP Elite 90W Thunderbolt 3 Dock - (1DT93AA / 1DT93ET / 1DT93UT), HP Thunderbolt Dock G2 - (2UK37ET / 2UK37AA / 2UK37UT / 3YE87AA / 3YE87UT/ 3AQ21UT / 3AQ21AA), HP Thunderbolt Dock G2 with Combo Cable - (3TR87AA / 3TR87UT), HP EliteBook 840 G6 Healthcare Edition Notebook PC series, HP ZBook 15 G6 Mobile Workstation PC series, HP ZBook 17 G6 Mobile Workstation PC series, Change the Thunderbolt Security Level option to, For Samsung Print products, enter the M/C or Model Code found on the product label. Now restart your device. We apologize for this inconvenience and are addressing the issue. One or more of the values entered is not permitted. Optionally, you can update docks that have earlier firmware versions using this SoftPaq: HP Thunderbolt Dock G2 Firmware Installer. Even after my post above yours, mine started to do it again after a few weeks. So, check the compatibility first. To have a desktop-like experience with a laptop or notebook, a docking station. Firstly check that the video cable is fully plugged into the dock and the monitor. Run the automatic repair after closing the PC. On docks with the older firmware, the computer would respond immediately when the power button was pressed. In this case, you have to check whether the external device authorizes the Thunderbolt device before establishing the connection. Unfortunately, there doesn't seem to be a simple fix for this. Any ideas or suggestions are greatly appreciated. Any warranty support needed would be completed by the reseller that sold the product. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". By using this site, you accept the. The HP site said that it is compatible with Apple/Mac computers. We are unable to determine your warranty status for the product and serial number provided. In this portion, we let you know how to fix them. Whenever you face any issue with your hp dock and cant find any solution to fix it, you should Contact Hp Customer Service. By using this site, you accept the . with all models of docking stations. If yours is still under warranty, i recommend you do the same. Troubleshooting. How does HP install software and gather data? 06:58 PM Screen mirroring works with the displaylink app but not DeX, which I want to use. So, you have to update your driver software. You have to clear up all the connections of the docking station. Just select the Thunderbolt security level. By using this site, you accept the. By following the steps mentioned above, you can successfully fix the issues regarding HP Thunderbolt Dock G2 not working and enjoy using the docking station like before. Connect the docking station with the laptop. I am unsure if this is being pushed out by Windows Updates but 15 laptops with these docks then went into flashing on and off and appearing to be locked up, severe lag, If the issue happens when you AFK (away from the keyboard) open the lid and manually press the laptops power button. Follow the steps-, To check the device authorization status , Setting the security level option of Thunderbolt to display port user authentication can resolve the issue. Once done, enter the installation media with the help of the USB drive. In case you missed the dialogue box, you can reopen it. This product was sold by a reseller. 12-06-2019 The dock should be capable from a technical point of views, it even supports DisplayLink. The Virtual Agent is currently unavailable. Check documents on compatibility, FAQs, upgrade information and available fixes. The information in this document applies to the following: HP E24d G4 FHD USB-C Conferencing Monitor, HP E27d G4 QHD USB-C Conferencing Monitor, HP EliteDisplay E223d 21.5-inch Docking Monitor, HP EliteDisplay E243d 23.8-inch Docking Monitor, HP EliteDisplay E273d 27-inch Docking Monitor, HP Thunderbolt Dock 120W G2 with Audio Module, HP Thunderbolt Dock 120W with HDMI Adapter. What to do? To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. {{#if (eq ../this.length 3)}}. Copyright 2023 HP Development Company, L.P. HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. Can you advise, is it possible for my machine or the USB C port to be upgraded to be compatible with the dock? Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again. I believe there is an issue with the latest released Display Link Driver Version M2 on September the 2nd 2021. And here, HP has a huge variety. what do i have to do to get this stupid thing to work? HP can identify most HP products and recommend possible solutions. Modify your browser's settings to allow Javascript to execute. Check documents on compatibility, FAQs, upgrade information and available fixes. You may use an isopropyl alcohol pad to clean. Modify your browser's settings to allow Javascript to execute. Regards. It has 1 SuperSpeed USB Type-C 5Gbps signaling rate port. NOTE: If you connect to a computer using the adapter, the docking station does not provide power to the computer. After having the motherboard replaced twice, its now finally working as it should. So, clean the ports before you connect your device with the dock. Thus, the warranty has been removed from this product. So you have to ensure your laptop is docked correctly or all cables, including the power cord, are properly connected. Tap on show all options and then find the appropriate docking station. HP can identify most HP products and recommend possible solutions. You may be hitting one of the issues listed in these FAQs: https://support.displaylink.com/knowledgebase/articles/1188004-macos-10-13-10-14-and-10-15-video-fun https://support.displaylink.com/knowledgebase/articles/1916602-macos-catalina-10-15-screen-recording Let me know if you're still stuck afterwards. Ask the community. {{#if (eq ../this.length 3)}}. I have a MacBook Pro 15" 2017 running macOS 10.15 Catalina. Unplug it from the wall plug and disconnect the devices. The dock is not recognized when the Thunderbolt Security Level is set to. Moreover, you can ensure your docking ports are ok by connecting with different devices. 03:27 PM Once done, go to the under compatibility option. To update the BIOS . When the laptop is powered off completed, the power button on the dock works every time to power it on. I work for HP. The power button on the dock provides power to the ZBook, but it doesn't POST. Having it to support existing signout flows. Your go-to tech troubleshooter! Lets make fixing things easy and fun! Set User Authentication by changing the Thunderbolt Security Setting option. i bought a new hp usb-c dock g5 and the thing will absolutely not charge my machine or display monitors. Windows11SupportCenter, Finding your Serial Number Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. After that, you have to check and compare the power supply information on the website with the available information at the bottom of the docking station. The opinions expressed above are the personal opinions of the authors, not of HP.