You can even sign up for the newsletter by providing your email address and clicking subscribe if you want regular updates about the brand. This saves us time because customers can self-serve and have their questions answered without relying on a support rep to email them back. Need help with setting up your game? Tmall was chosen because sports products are popular on the platform and the Tmall marketplace is responsible for close to 60% of China's annual e-commerce market. Solution: The switch to Help Scout has provided the Spikeball team with a support solution that is easy to use and has increased . Our favorite place to look for Spikeball and its related accessories is on Amazon. You can purchase from the official website or check authorized retailers like Amazon. You may experience longer wait times during peak hours, so it's best to call early in the day or later in the afternoon. Follow Spikeball on Facebook, Instagram, Twitter, and YouTube to join a vibrant community of players from around the world. What Spikeball and Slammo are, and what the difference between the two really is. We go to every tournament ourselves and all of our employees are required to do customer service shifts every once in a while. Zero stress. According to the manufacturer, the batteries last over two hours, so your game can go on for quite some time. Spikeball is available at a number of retailers, both online and in brick and mortar stores. General Questions. Depending on the email's subject line, specific tags may be added. About: THE app for Spikeballers worldwide. I launched Spikeball Inc in 2008 with no real clue about starting a business, let alone launching a new sport. Today, Spikeball is a trendy sport and has created a loyal customer base over the years. The ease of use for reports makes me a Help Scout devotee for life. Laura earned a B.A. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. We ship sets in Spikeball branded boxes. The game's rules are very easy to understand, and no expertise is required to start playing the sport. The standard kit is ideal for playing regularly, while the pro kit is designed for beginners. Outside of Help Scout you can find Megan hosting a game night, reading, or cuddling with her pups, Dallas and Cooper. Automating tedious and repetitive tasks and using if/then logic to assign tags to conversations are two of the many benefits of creating workflows. Whether you are playing in your backyard, at the beach, at the park, or indoors, this game will provide hours of fun. $12.00 USD. You will need to stand out and meet all their requirements if you want them to sign an agreement with you. The Pro Kit includes an upgraded, stronger playing net, new balls designed to add spin, a portable ball pump gauge, and a backpack for keeping everything together. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. The mission of Spikeball is to bring people together through competition and fun, and the vision is to be the model for how great sports are built. The company has a few core values, which revolve around having fun, celebrating success, learning from mistakes, growing, being proactive, and being intentionally inclusive. Spikeball manufactures sports equipment needed to play the sport. Anyone can write a Trustpilot review. With that said, THANK YOU for joining me on this ride. For $3.50 more, we will ship your set in a an additional cardboard box to conceal all branding and add that additional layer of protection against dings in transit (great for keep gifts secret and in good shape). Contact Us, Work for Spikeball, Spikeball Set Assembly, Tournaments, Rules, Spikeball Set Assembly, Find Players, International Shipping, Customs & Duties, Military, Tournaments, Product Assembly & Maintenance, Materials, Durability, Sizing & More, Discount Codes, Gift Cards, Payment Options, Sales Tax. She has also written for Slate and NPR, and her work has been published by Columbia Journalism Review. This game requires two teams of two players each. As for returns, you can return any defective product shipped to you by mistake. Celebrate success. 500 PTS = $5 OFF 1,000 PTS = $10 OFF 2,000 PTS = $20 OFF RECREATIONAL 0-1,000 PTS INTERMEDIATE 1,001 - 2,000 PTS PREMIER 2,001+ PTS POINTS EARNED WHILE IN TIER Placed an order 2 point for every $1 3 The tool makes it easy for customers to find the answers they need quickly and means one less chat for the team to respond to. The company provides free shipping within the US if your order exceeds $50. Verification can help ensure real people write reviews about real companies. A few of them left reviews that stated how satisfied they were with the game and how it provided them with hours of entertainment. You must ensure that the product is returned in a sealable condition with no visible damage to the packaging or the product itself. Here are some reasons why: In short, staying connected with Spikeball is a great way to enhance your overall experience with the game. The Spikeball Replacement Balls are essential when you lose or pop one of your original balls as they are exact replicas. Click on the area below you need help and you can find the answer your looking for or contact us in the most efficient way to resolve an issue you're having. Not only is SpikeBrite perfect for night games, and excellent for playing in the water. Grab your net and ball, and get ready to spike your way to victory! Due to the nature of the business, Spikeball only works with a few wholesalers and retailers. Simply send an email to info@spikeball.com with your inquiry, and a member of the Spikeball team will get back to you as soon as possible. The ball is of the highest quality and can be played on almost any surface, from grass to sand. Company Our Team Contact Us Support Customer Support Returns & Warranty Imprint Privacy Policy Terms of Use Community Ambassadors Tournaments Send Us Content Who knows, you might just discover your new favorite sport! Pulling issues faced by users like you is a good way to draw attention of Spikeball to your problem using the strength of crowds. If you are new to Spikeball, there are a few tips that you should keep in mind. Not only is this functionality helpful for the support team to work efficiently, but it also provides business insights. You can apply directly on the website if you find one that resonates with you and seems like something you will excel at. Group Orders, Partnerships, Sponsorships, Donations. You can check their rules and videos to get a deep insight into the game's rules. Since its inception in 2008, Spikeball has gained popularity. Essential reporting from around the world, Laura Wagner joins The Washington Post as a media reporter, High-profile Australian soldier loses war crimes defamation case, Iran plans to escalate attacks against U.S. troops in Syria, documents show, LGBTQ groups celebrate Latvia electing E.U.s first openly gay president. Pricing, Purchase Orders, Curriculum, Demos. Additionally, Dunhams offers great deals and discounts on Spikeball sets, making it an affordable option for everyone. Were here to help you out. Bridget exemplifies that to a tee. If you want to apply for a job at Spikeball, click on Careers in the Contact Us section and check the open positions. If you are interested in the sport, purchasing from the official Spikeball stores is a good idea as they will provide the most authentic and high-quality products. Secondly, Dunhams provides excellent customer service. Were headquartered in Chicago but most of our employees live all over the US. For $3.50 more, we will ship your set in a an additional cardboard box to conceal all branding and add that additional layer of protection against dings in transit (great for keep gifts secret and in good shape). What sport is similar to Spikeball with rules? The rules and techniques of the game are discussed in detail on the official website of Spikeball. A: If you are new to Spikeball, there are a few tips that you should keep in mind. Dont worry, weve got you covered! Here are some of the best ways to reach out: No matter which method you choose, the Spikeball team is always happy to hear from their fans and customers. Fear not, for weve got you covered. See our upcoming tournaments. 5) Be proactive. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Once your account is verified at your email address, revisit the website and log in. Here are some of the most common methods: Whether you have a question about our products, need help with an order, or just want to say hi, were always happy to hear from our customers. Tickets can be sorted based on their topic. The headquarters of Spikeball is in Chicago, but the employees are from all over the US. Players have the flexibility to hit the ball in any direction once the ball has been served. Help Scout is a critical tool for Spikeball, helping the company seamlessly serve customers and shoppers and enabling customer support teams to provide quality care while staying productive. You can try any of the methods below to contact Spikeball. We spoke with Hadas Look, Director of Supply Chain Integrity at Spikeball, who shared how Help Scout makes it easier to organize requests, respond to more emails, increase efficiency, and easily work cross-functionally. This kit is 33% stronger than the original Spikeball rim and legs, so it will hold up better if there is an errant dive or fall during play. So what are you waiting for? You only have to charge the batteries using the USB charging cable. Spikeball Inc. If anything goes wrong with your purchase and it is still within warranty, you can contact a customer service representative and claim a refund or exchange, whatever is applicable. Embrace change and status the challenge quo when necessary. Hadas shared how Spikeball has structured mailboxes and details for the different departments that work in Help Scout: Having multiple mailboxes allows us to organize the different types of requests coming in. And Spikeballroundnet.com, which administers many of the tournaments, referred inquiries back to Spikeball.com. The standard kit is ideal for playing regularly, while the pro kit is designed for beginners. Contact Us Contact Us To expedite resolving your issue please choose the category below to submit the corresponding form. Help Scout makes my life infinitely easier. Most Spikeball kits come with portable and convenient carry cases, making it easy to travel with your kit and store it when unused. Which is the best badminton racket under 2500? For any general inquiries please reach out to wholesale.support@spikeball.com Orders Returns & Credits Payments & Invoices Marketing Become a Reseller Other How to Find Help How to Find Help My current issue is I cant reset my password. Spikeball customer service is great and they replace things, but that takes time. The mission of the company is to create the next great global sport. Tournaments, Rules, Spikeball Set Assembly, Find Players So, what are you waiting for? Overall, the Spikeball replacement balls provide any Spikeball enthusiast with great value. Perfect for almost any event, the game can be played indoors, outdoors, and even on the beach. Example of workflows and tags in Help Scout. Pay in 4 interest-free installments of $14.75 with. Our finance team utilizes Help Scout and has enjoyed being able to collaborate by adding notes to conversations. Great game - me & my friends haven't stopped playing itIf you're sporty and competitive this is the shizzleDelivered in good time Warranty - they readily replace broken parts!Worth the money, I bought a spikeball a few days ago and I think it is not anything near what they advertised ,very cheap and flimsy material ,net stretched by ambient temperature and ball does not bounce enough and it goes wherever it wants to go, and it is way over-priced, I will return it for a refund tomorrow. Amazons official Spikeball page lets you purchase the most authentic and highest-quality products. These balls are 3.5 inches in diameter so they will be a perfect fit for your set of Spikeball. For $3.50 USD more please send my order "incognito"We ship sets in Spikeball branded boxes. What Spikeball and Slammo are, and what the difference between the two really is. The Best Flying Ball Toys for Indoor and Outdoor Fun, Add Light to Your Game With the Best Glow in the Dark Basketball. A standard kit includes five legs, five rims, one net, and one or more balls. It is worth buying and spending money on because it can keep you and your family entertained for hours. In her new role, Laura will cover the rapidly changing digital media industry. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). . Players take turns serving the ball off the net to keep their opponents from returning it. Spikeball is one of the most revolutionary sports brands out there. We use dedicated people and clever technology to safeguard our platform. Customer reviews How customer reviews and ratings work Read more 9 people found this helpful Sign in to filter reviews 308 total ratings, 41 with reviews From the United States LMF Works Well Reviewed in the United States on June 25, 2022 Verified Purchase The game combines elements from volleyball and foursquare, making it easy to learn but challenging to master. Megan is a product marketer and tech enthusiast. It is perfect for tailgating events, family get-togethers, vacations, or outdoor fun. The other team's goal is to return the ball to the net, and they have three alternating touches. You think youre a big Gilmore Girls fan? Since the brand could not get a patent on the product, several other companies started coming up with similar equipment. Get started today. If you play a lot and are rough on your frames, this part can be glued in to add strength to the connection. Spikeball kits come with all the necessary equipment to keep all the parts safe during storage. Find local games & players, watch & post. The team with the most points at the end of the game wins. I dealt with a gent called Nick Foster. Hopefully I'll see you at a tournament or at a pick-up game soon. As the customer support department head, I get many sales calls from other help desks. You can learn the sports rules from the guides and tutorials on the website. Also, dont forget to check Spikeballs FAQ page first, as it may already have the answer to your question. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Instead of a refund, the company provides a credit you can use in the future. Spikeball is easy to learn, but difficult to master. This game is a hybrid blending the best aspects of volleyball and foursquare, making it an ideal choice for various environments. Another good thing is that each product must not be disassembled completely before storing it. No one in my Spikeball league besides a few who already had it have even downloaded the app since it doesnt allow any of us to create a game. There's about 10-12 knockout sets out there in the market today, but none of them are trying to build a community. When I edit my profile, of course I want to update my picture, but when I try to open the option to choose a photo, my photos all show up BEHIND the pop up, resulting in me not being able to select a photo at all. Their products are readily available within the US and in some countries outside the US. We have over 1,000,000 users and companies will listen to us. Hadas told us that the Spikeball team uses workflows and tags to automatically categorize conversations as they come in, allowing the team to answer and assign questions more quickly. 4 articles . One of the best customer service One of the best customer service experiences I've had with any company. You may experience longer wait times during peak hours, so its best to call early in the day or later in the afternoon. This kit is easy to learn, regardless of skill level. The company does not charge extra fees, but international customers must pay customs. If it doesnt, you have probably done something wrong. It is an awesome two-on-two game with rules similar to volleyball, but it also offers tons of fun for people of all ages, no matter their skill level. THE app for Spikeballers worldwide. Click How to Use the Website under I Need Help for more videos like this one. Not only do they help keep your game going, but they also provide a nice, added aesthetic as well. Start by building the rim and connecting all the pieces to form a raised circle. If you buy something through our links, we may earn a commission. General Support reps know that if they see a wholesale-related request, they should move that conversation into the Wholesale inbox, where our Wholesale Ops team can take care of the request. Whats that? The line that sealed the deal for us, was when she was talking about her role of managing the Northwestern womens Ultimate team, she said, I expanded what the role typically entailed because I just saw a lot more stuff that needed doing, so I did it. One of our values at Spikeball is own it. We spike because its better than sitting at a desk, but it turns out Spikeball can be good cross training for other sports. Be safe from hackers and unwanted bills. Once your account is verified at your email address, revisit the website and log in. These guys are absolute legends. Please join us in welcoming her to The Post. 2023 Trustpilot, Inc. All rights reserved. Spikeball tournaments are hosted worldwide and even televised on sporting channels like ESPN. Today, there are more than four million players of Spikeball around the world, and the companys employees are spread out over the US. There are different kits compiled for different levels of expertise. Read our detailed review below to learn more about the sport and the brand. You can also read their blog to stay updated with any news and information related to Spikeball. As a cause of that I now have two profiles and theres no way to delete either one. Hadas shared that, when the team evaluated different software solutions, the user experience and organizational capabilities were some of the main reasons they decided to purchase Help Scout. Plus, the kit comes with a comprehensive rulebook so that new players can learn quickly and get into the game in no time. The rim is durable to withstand harsh weather conditions and accidental bumps. For $3.50 more, we will ship your set in a an additional cardboard box to conceal all branding and add that additional layer of protection against dings in transit (great for keep gifts secret and in good shape).. 2018 Spikeball Store | As Seen On Shark Tank, Free shipping & returns within the US on orders over $50, READY FOR MORE? Sturdy construction means the equipment is designed to last you a long time. That's what makes us wildly different from the rest. So if youre looking for a fun and exciting outdoor game that will keep you entertained for hours, look no further than Spikeball. With these replacements, you wont have to worry about taking an unexpected break during your match. The team that scores 15 points or 21 points and is leading the opposing team by 2 clear points wins the match. When you click on the link in the App Store it says this page cant be found. Their office hours are from 9 AM to 5 PM CST on weekdays. Try their Help Center now! We love Help Scout. To be the model for how great sports are built. This helps our international team understand where many of our high-touch customers come from and helps inform where we should allocate marketing resources. We love Help Scout. Plus, if you want to surprise someone special, you can have it shipped in Amazon Packaging at checkout. Hadas explained that the team had previously relied on Zendesk to manage customer communications, but it presented several significant challenges for the team. If you are interested in attending an international tournament, you can search for the different matches in your area. They company decided to send me a new one so I can continue to enjoy the product. By clicking the Shop button that is present at the top of the homepage, you will be able to narrow down the products.