The relationship between users and ContractsCounsel are not protected as attorney-client privilege or as legal work product. (52) 55 5480-2103, Available 24 hours a day, 365 days a year. Your IT support contract should list the supported services, software, and hardware covered by the agreement. 2.9.2 Flow-Through Provisions. Diebold Nixdorf (NYSE:DBD) has entered into restructuring support agreement, in which the debtors will seek approval of a $1.25 billion debtor-in-possession term loan credit facility (the "DIP . Nortel Networks Emergency Recovery teams respond to customer emergencies 24 hours a day, 365 days a year. In the event you become aware that any third party is, or may be, infringing the cPanel IP Rights, you agree to notify cPanel of such fact. Create a Legal Agreement for your Software Maintenance and Technical Support Services with Template.net Today. SUPPORT Sagent will establish and maintain an organization and process to provide support for the Software to Customer. As a condition of the provision of the Services by cPanel under this Agreement, you shall pay cPanel the amounts set forth in your Support Pricing Agreement (Support Fees) in accordance with the payment terms contained therein. Note: Portions of this exhibit indicated by [*] are subject to a confidential treatment request, and have been omitted from available to AXtel. information about Technical Support Case Priority, Case Resolution Objectives, Case Progress Status and Case Resolution Classification, please refer to sections 2.2.3 to 2.2.7. (Customer) and Nortel Networks UK Limited, an English corporation (Nortel Networks). in a Business Critical situation because of a lesser immediate or impending effect on system performance, customers, and the customers operation and revenue. With respect to any feedback, suggestions or ideas (Submissions) that you submit to cPanel concerning the Software, Services, or any of cPanels products or services, you agree that: (a) your Submissions will automatically become the property of cPanel, without any compensation to you; (b) cPanel may use or redistribute the Submissions for any purpose and in any way; (c) cPanel is not obligated to review any Submissions; and (d) cPanel is not obligated to keep any Submissions confidential. Debt ceiling agreement boosts risk sentiment but faces Congressional challenges. A Technical Support agreement is similar to an Annual Maintenance Subscriptionbut with fewer restrictions and with a much higher level of service. No party may assign this Agreement to any entity that lacks sufficient assets and resources to continue to perform, to contractually required standards, all assigned obligations for the remainder of the Term. cPanel shall resolve all Incidents subject to Section 2.8 (Resolution of Incidents). Subject to the terms and conditions of this Agreement, cPanel shall use commercially reasonable efforts to provide you with the Services during the Term provided that you have not exceeded (a) the number of Incidents set forth by the Support Pricing Agreement; or (b) a commercially reasonable number of incidents as determined by cPanel if the Support Pricing Agreement does not specify the maximum number of Incidents. Sample 1 Sample 2 Based on 2 documents This document identifies the services required and the expected level of services between MM/DD/YYYY to MM/DD/YYYY. or are jointly viewed by Nortel Networks and the customer as critical. ", "ContractsCounsel helped me find a sensational lawyer who curated a contract fitting my needs quickly and efficiently. repaired and notify the customer of the relevant part request number. their network. 1. Problems that result in a major degradation of system or service performance that impacts service quality or significantly impairs network operator control or operational cPanel will provide Telephone Support on a per-Incident basis if you pay the additional Support Fee as set forth in Section 4 (Support Fees). Services. In the event that the annual 3.5 Submissions. restoration, the E1/E2 case will be closed in agreement with Axtel and a follow-up case (Major for E1 and Minor for E2) can be opened, if further investigation or problem resolution activity is needed. Nothing in this Agreement or the performance thereof, or that might otherwise be implied by law, will operate to grant you any right, title or interest, implied or otherwise, in or to the cPanel IP Rights. AMONG OTHER PROVISIONS, IT CONTAINS TERMINATION AND WARRANTY INFORMATION AND LIABILITY DISCLAIMERS. Orders to be placed as required. Without limiting the foregoing, you are required to comply with the cPanel Trademark Usage Policy which is located at http://www.cpanel.net/trademarkup.htm (or such other URL as may be designated by cPanel from time to time) and which may be updated by cPanel in its sole discretion from time to time. Nortel Networks Technical Support case resolutions: which shall be mutually agreed for each case: If a customer requests a service that is neither part of the scope of the This Agreement, together with all Exhibits hereto, represents the entire agreement between the parties with respect to the subject matter hereof and thereof and will supersede all prior agreements and communications of the parties, oral or written. 1.2 2.6.4 Submission Details. Some typical inclusions are PCs, servers, network equipment, tablets and smartphones, cloud computing services, email systems, and websites. technician will then team with the customers representative to resolve the reported issue. The Technical Support Department is available Monday-Friday between 8:00 AM and 5:00 PM MST. Term and Termination. and require immediate attention. This part request number, also known as the Return Material Authorization (RMA) number, is critical for tracking individual orders and must be referenced on failure tags, shipping/packing lists, returned defectives, and any correspondence (NTS) Engineer will contact the Axtels representative as per the terms set forth in Table 2.2.3 below : Note: The times set forth in Table 2 R above, are subject to Nortel Networks and Customer working together 1.4 Complimentary Support has the meaning given in Section 2.6.2 (Eligibility for Submission of Incidents). Contractor and Globalstar shall cooperate in completing all technical assistance agreements which will allow Globalstar to be directly involved in matters related to some or all Licensed Items, including Launch Services. cPanel may change its internal escalation system from time to time within its sole discretion. 1.32 Virtual Private Server means a virtual server operating on single physical server upon which multiple virtual servers may operate. 2.7 Service Levels. You will pay any and all costs, damages, and expenses, including, but not limited to, reasonable attorneys fees and costs awarded against or otherwise incurred by cPanel or it affiliates in connection with or arising from any such claim. cPanel may amend the definition of Normal Business Hours from time to time in its sole discretion by providing notice of such change on its website. network without prior authorization and such connection will be solely to provide technical support. I earned my law degree from the University of Chicago and worked in a top global law firm. Thanks for submitting. 5.1 Term. 2.7.1 Priority of Support. Daniel is an experienced corporate attorney and works closely with corporations, privately held companies, high-net worth individuals, family offices, start-ups and entrepreneurs. Introduction 1.1 Definition This Service Level Agreement (SLA) is an agreement between San Diego Workforce Partnership, Inc. (SDWP) and the America's Job Center of California (AJCC) Operator ("Customer") to cover all the technical services provided by the SDWP to Customer. What is an IT Support Contract? Networks determination that on-site support is not necessary, Axtel will nevertheless have the right to require on site support from Nortel Networks, provided that such on site support required by Axtel shall be at Axtels cost In addition to the SR14.1 release it has been agreed that the REM enhancement features known as RFD / NTC improvements will be made available to Axtel as part of the maintenance release known as MR 14.03 The availability date of the SR14.1 release will be within eleven (11) months of the Closing Date, the exact date will be confirmed once the detail specification of the above features have been agreed between the IT Support Contract Scope. cPanel shall in its sole discretion determine: (a) whether an Incident has been resolved; (b) whether a resolution is commercially feasible; (c) whether a support issue raised in an Incident constitutes a Software Bug or Feature Request; and (d) whether or not and when to close an Incident. Symptoms. inflation rate), plus (b) an amount equal to two percent (2%) of the aggregate purchase price in US Dollars up to and including US$15 million of FWA equipment delivered during the second previous calendar year, plus (c) an amount equal cPanel owns all right, title and interest, including all Intellectual Property Rights, in and to, (a) the Software; (b) the Trademarks; (c) the Services; and (d) any and all Submissions (collectively, cPanel IP Rights). 1.22 Submissions has the meaning given in Section 3.5 (Submissions). To the extent that Applicable Law requires that you obtain any consents, permissions or licenses from third parties (including Third Party Users) or to give any notices or disclaimers to third parties (including Third Party Users) prior your disclosure of Support Data to cPanel, you agree to comply with such Applicable Laws prior your disclosure of Support Data to cPanel. responsibility for the completion of this activity rests wholly with AXtel. I ended up finding someone who was a great fit for what I needed. cPanel would not be able to provide the Software on an economic basis without such limitations. Loss of redundancy of critical functions, Loss of protection switching capability, Short outages equivalent to system or subsystem outages not seriously impacting service Any information, feedback, ideas or suggestions you provide to cPanel with respect to a Software Bug or Feature Request shall be deemed a Submission. Technical Assistance and Support Services Agreement This document is a legal agreement between NETMAKE SOLUES EM INFORMTICA, a private legal entity enrolled with the CNPJ/MF under No. Business Contract Lawyers: How Can They Help? Once Axtel has opened a CRN at the Nortel Networks Call Center and depending on the Severity Classification, a Nortel Networks Technical Support This Agreement may be assigned, transferred, delegated, sold or otherwise disposed of in its entirety: by cPanel in its sole discretion. Follow up with 1st rollout banks to ensure they sign their Continuing Technical Support Agreements (CTSAs) with RBAP-MABS.. Group differences were assessed using the Mann-Whitney test and . Total or partial network element outage, A reduction in capacity or traffic handling capability such that expected loads cannot be 1.10 Effective Date has the meaning given in the Support Pricing Agreement. applicable, conduct a root-cause analysis of the emergency incident, which may be made available to Axtel. US$65,250 per month, plus US$145 for each unit over 450 No party will be liable for any failure or delay in performance of any of its obligations hereunder if such delay is due to acts of God, fires, flood, storm, explosions, earthquakes, general Internet outages, acts of war or terrorism, riots, insurrection or intervention of any government or authority; provided, however, that any such delay or failure will be remedied by such party as soon as reasonably possible. This is a Service Level Agreement (SLA) between [Customer] and [Service Provider]. I'll be back for more contract work in the future, as the lawyers they've vetted for these services are top tier.". 6.1 The Support Period either begins: the date the Product was purchased or at the renewal date of the expiration of a previous Support Period. ", "ContractsCounsel suited my needs perfectly, and I really appreciate the work to get me a price that worked with my budget and the scope of work. 6.2 If the term of the Support contract or purchase is a multi-year agreement, the Support Period will begin at either: the date the entitlement was purchased or Thereafter, there will be annual price uplifts to such fee, which shall reflect UK inflation and the growth of the FWA network as per the following calculations: Price for each subsequent calendar year: The sum of (a) the price for the first previous calendar year multiplied by (1+UK Do you need help with a technical assistance agreement? EXCEPT FOR AMOUNTS OWED BY YOU TO CPANEL UNDER SECTION 4, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CPANELS AGGREGATE LIABILITY FOR DIRECT DAMAGES, UNDER THIS AGREEMENT (CUMULATIVELY) SHALL BE LIMITED TO THE TOTAL FEES COLLECTED BY CPANEL FOR AN INDIVIDUAL PIECE OF SOFTWARE THAT IS THE SUBJECT OF AN INCIDENT UNDER THIS AGREEMENT; PROVIDED, HOWEVER, THAT FOR ANY BREACH OF THE LIMITED WARRANTY IN SECTION 6.2 YOUR SOLE AND EXCLUSIVE REMEDY AND CPANELS ENTIRE LIABILITY SHALL BE FOR CPANEL TO REFUND THE SUPPORT FEES AS SET FORTH IN THAT SECTION. necessary by AXtel, Nortel Networks will assist AXtel in verifying the functionality of the annual software release within AXtels own FWA network. If cPanel determines that a support issue raised in an Incident constitutes a Software Bug or a Feature Request, cPanel will close the Incident and determine whether such Software Bug or Feature Request should be forwarded to cPanels development team for further consideration and possible correction or inclusion into the Software. Support Fees. or inquiries concerning the order. 2.6.1 cPanel Customer Portal. Problems do not significantly impair the functioning of the system and do not significantly affect service to customers. These sections are linked to the below sample agreement for you to explore.
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