Subject to the other provisions of this clause 11, we accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described by us. Any such visitors will be asked to vacate the accommodation and will not form part of your package holiday they will not be covered by the Package Travel and Linked Travel Arrangements Regulations 2018. Board basis descriptions: Please note that the accommodations advertised on our website will be described as follows: Additional persons staying in your twin or double room as part of your booking:As a third or fourth person sharing a room will occupy existing beds or use an extra bed (which may be of camp bed style or a sofa bed) placed in a double/twin room, conditions may be cramped. Subject to these terms and conditions, we shall not be liable for any consequence arising from the sea or rivers, technical and/or mechanical problems arising on the ship, ice and/or weather conditions experienced during your holiday. 1. In such cases the use of air conditioning units may be restricted to certain hours of the day and more generally used during the warmest summer months. If we are made aware of a severe allergy and you or any member of your party is not carrying the required medication, that person may be refused travel. If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities and we shall seek to recover any payments made to you in connection with the associated claim (together with costs incurred by us). Single travellers and under occupancy supplements:Single travellers often have to pay proportionally more, often up to twice the price, than the price each person in a twin room might have to pay. (i) Free Child places cannot be combined with any other promotions or offers, unless otherwise stated. Other guests: There is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your resort and accommodation. Certain holidays may include an Express Transfer, where this is included at the time of booking. The Master may also withdraw some of the ships services or facilities, including the closure of the outer decks and the deployment of deadlight window covers, if he determines that this is in the interest of passenger or ship safety. You have not presented yourself for your outbound flight, and as a result, your travel arrangements (including but not limited to your transfers, accommodation, and inbound flight where applicable) has been cancelled. Children are required to have their own passport. Your holiday price Here at Jet2, we offer ATOL-protected package holidays, with return flights, accommodation, 22kg baggage and hotel transfers included, alongside our award-winning flight-only bookings. (b) Jet2.com will not process claims submitted by a third party if you have not submitted the claim directly to Jet2.com and allowed Jet2.com time to respond, in accordance with clause 18(a) above. But you must remember that you are responsible for your actions and the effect they may have on others. Want privacy and freedom with all the package perks on your next getaway? These can include, for example, war, threat of war, piracy, riot, industrial dispute, the act of any government or other national or local authority including airport, port and river authorities, lock closure, closure of airports or ports, airspace closure, air traffic management decisions which may give rise to long overnight delay or cancellations of one or more flights, or because of actual or prospective loss or restriction of air traffic rights available to UK airlines as a result of implementation of the UKs decision to leave the EU, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, volcanic eruption or ash cloud, fire, bad weather (actual or threatened), epidemic or other contagious disease, change to Foreign, Commonwealth & Development Office advice to advise against travel to destination, significant building work ongoing outside of your accommodation (such as resort development) or failure in internet connections. We also have the option of seating together where your seats are guaranteed to be together, although these may be separated by an aisle. It is your responsibility to ensure that the third party consents to the disclosure of the information provided for that purpose. Passport, visa and immigration requirements and foreign office advice Next, enter your Jet2holidays booking reference number, surname and departure date. The Master of any ship must at all times have paramount concern for the safety of his ship and for the safety and comfort of his passengers and crew, and for this reason he has an overriding discretion at all times to act as he sees fit. Hotel/breakage deposits:Some accommodation may require you to leave a refundable breakage deposit on arrival (usually in local currency). Customers can purchase a policy on-line via the link on the Holiday Essentials page on our website or by visiting www.Jet2insurance.com. You must co-operate with us and our insurers in this regard. We may cancel the Payment Plan if: By notifying us through the "Manage My Booking" section of our website or calling our Pre-Travel Services team, you may cancel your Payment Plan at any time without charge. To be on the safe side, let us and your accommodation provider know immediately if you or any member of your party become ill so that we can help and support you every step of the way. When in resort, please check if your accommodation offers a safe in your room. Alternatively, at our discretion, you may be permitted to continue with your holiday but may have additional terms imposed upon you (e.g. You may also have the rights provided in the final paragraph of clause 8. Full standard deposit (2 years of age and over) 57-70 days. The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for ATOL protected flight inclusive package holidays booked with us and for your repatriation in the event of our insolvency. 469 Posts. You'll then need your cancellation . The legal guardian of a customer who lacks capacity may submit a claim to Jet2.com on their behalf. If we change your holiday Please note that we will not be liable for any injury, illness or death or consequent losses suffered by you or any member of your party, unless you are able to prove that such injury, illness or death was caused by lack of reasonable care and skill on the part of ourselves or our suppliers in the performance of our obligations under our contract with you. The Master of any ship must at all times have paramount concern for the safety of his ship and for the safety and comfort of his passengers and crew, and for this reason he has an overriding discretion at all times to act as he sees fit. Find your ideal villa holiday where your villa, return flights, 22kg baggage and car hire is all included in the price. bicycles, tennis bag & racquets, may be carried for a discretionary charge strictly subject to prior agreement. 4. We will always do our best to inform you in advance of changes to any of the above circumstances where possible. Please refer to the Essential Holiday Information for more information. You are responsible for checking and complying with all requirements necessary for exiting the country you are departing from and entering the country you are travelling to, including but not limited to all relevant government health policies and travel requirements. Look no further than Jet2Villas. iii. Cancelling your flights. Self Catering no meals are included in the cost of your holiday, but you will be provided with catering facilities in your accommodation to cook light meals. Should any child qualify for a Free Child Place (where applicable) they are normally required to share the same room as their parents (except with villas). Ensure that the seal on the bottle is intact; avoid ice in drinks. We provide this security by way of an ATOL (number 9618) administered by the Civil Aviation Authority (Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk)/a bond held by Jet2holidays. Please be assured that no payment card fee will be levied in these circumstances. unavoidable and extraordinary circumstance(s)" means a situation beyond our (or our suppliers) control the consequences of which could not have been avoided even if all reasonable measures had been taken. All Inclusive Plus includes selected international branded drinks, as well as an additional service(s) to what we consider a standard All Inclusive package as detailed above. A contract will exist as soon as we issue our confirmation invoice by email or post to the address provided when the booking is made. Of course if still to pay a balance on holiday might be worth while finding out how removing someone from the holiday will effect what you still have to pay. All monies you pay to the travel agent are held by them on our behalf at all times. Each All Inclusive Plus package is individual and could include example services such as 24hr drinks and snacks, complimentary use of facilities that would usually carry a charge or extra dining options such as la carte meals where applicable which again, may usually carry an additional charge. At selected hotel destinations a Resort Flight Check-in Service (Service) is offered, which will, subject to these terms, enable you on the last day of your holiday to check your baggage in and collect your boarding passes at a baggage check-in point at your hotel. The basic price of your holiday does NOT include the following which will cost extra: transfers to and from your accommodation if not stated; in-flight meals; sitting together; holiday insurance; any additional charges that hotels or apartments may make for facilities such as cots, minibus services, sun beds, sauna, tennis courts and equipment, porters, excursions, etc. Compensation for cancellation or significant change, 14. The price of your holiday is agreed when your booking is confirmed. Please remember to print off all your vouchers as well as your booking confirmation and your ATOL Certificate. cancelling one person off a holiday jet2. Fraud Glass doors and windows - be aware that glass doors and windows arent always toughened glass; take extra care in bright sunlight as it may not be obvious whether the window/door is open or closed. Please take a look at our Transfer Voucher for details on the services arranged in your chosen resort and whether there is an appointed agent in your resort. your holiday is cancelled for any reason. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here. Please check your Flight Voucher for details on whether this service is available from your departure airport, and if so, please visit the Jet2.com customer service desk at your departure airport to collect your pass. For the freedom of your own space and the perks of a package holiday, choose Jet2Villas. If you have purchased this service, you will not be asked to put your hand baggage in the hold (unless it exceeds the weight and size requirements detailed above or operational requirements apply). Where applicable, an appropriate medical form will be sent to you for this purpose and once returned will be passed onto your airline and/or cruise operator and/or accommodation supplier and/or ground transfer service provider. Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. Failure to notify us in this way may mean that assistance is not available in connection with the flight, accommodation, resorts, transport and/or services. Triple/Quadruple Rooms - some properties may have rooms that can sleep 3 or 4 people. 30% of holiday cost* or the deposit if more. 29-56 days. Bookings made after your original package holiday booking:We are not responsible or liable for the provision of the car hire or for anything that happens during the course of its provision by the Car Hire Supplier. Follow the 4-point National Water Safety Code: Care in the sun - build up the time you spend in the sun gradually; avoid sunbathing between 11am and 3pm; apply high factor sunscreen and reapply frequently; never expose babies under 6 months to the sun and always take extra care with children; remember, its possible to burn in the shade, when its cloudy and while swimming; at the first sign of burning get out of the sun immediately; always drink plenty of water. You, any member of your party, or any person acting for you must not make false or exaggerated claims. Please try again and confirm the email permission, or alternatively you can create a Jet2holidays account using your preferred email address. As a result, facilities may be affected (which may include some facilities and activities being reduced or unavailable). The time of flight departures and arrivals, and the duration of flights, are not guaranteed due to operational, commercial, security, safety, medical or health reasons, travel restrictions, any reason connected to COVID-19, either directly or indirectly, or because of unusual or unforeseen and/or extraordinary circumstances, which could not have been avoided by us taking reasonable measures. h) Where you are travelling with any sports equipment or mobility aids or require an adapted room or property, your holiday price may increase due to costs relating to additional transfer requirements for such equipment or a room/property upgrade to meet your requirements. Infants, who are defined as children being under 2 years on the date of return, are not entitled to a flight seat. We will not pay you any compensation. We want all our customers to have an enjoyable holiday. Please contact our Pre-Travel Services team to discuss, so you are aware of any extra charges. The luggage capacity is shown by a suitcase symbol when choosing the car. Sign up for our email deals, discounts and more! We will only use your personal data as set out in our Privacy Policy. You must pay any costs we incur, if the difficulty is your fault. See today's front and back pages, download the newspaper, order back issues and use the historic Daily Express newspaper archive. You will be one of the first three stops on arrival, and one of the final three pickups on your departure transfer (although please be aware that in certain circumstances, including due to local traffic conditions, delays to incoming flights and roadworks, we may need to make additional stops). Special requests This deposit will be fully refunded on your check out if no damage has been found in the accommodation. Your specific passport, visa and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. If the special assistance needs (including use of guide dogs) of customers on the same flight or transport or in the same accommodation, resorts or services create conflicting health issues, we reserve the right to decide how the conflict shall be resolved. However, please bear in mind that accommodation owners, restaurateurs, nightclub owners etc, may wish to maintain or improve their facilities, or even take a break themselves. Go on, you deserve it. No compensation is payable for insignificant changes to your holiday. Simply follow the link in this email to confirm and complete the cancellation. The deposit is 60 per person, for adults and children. From the options which we present to you, you may choose the day of the month on which each Prepayment will be taken. For this reason a flexible approach is required for such voyages. It is a condition of the payment of compensation that you notify us of any complaint or claim strictly in accordance with clause 12 and, further, assign to us any rights that you may have against any third party in connection with your claim. In the event of a faecal accident in or around the pool, please report it immediately; this will assist in ensuring the highest levels of pool hygiene; shower before entering the pool; dont swim (or allow children to swim) if suffering from an upset stomach; a period of 48 hours should be left before entering the pool following a period of stomach related illness; dont change nappies at poolside; wash hands thoroughly after using the toilet and changing nappies; young children and babies must wear appropriate swim wear (e.g. What do I do? Please check your email and password are correct. Not every All Inclusive Plus will offer the same service and each package is individual to the hotel so please see website descriptions for full details of exactly what is included in the package. We will also provide you with your ATOL Certificate. Jet2.com may request evidence that you have the consent of other members of the party to submit a claim on their behalf. Current amendment fees can be found at www.jet2holidays.com/faqs. Meaning of expressions. You are responsible for making sure you have all relevant visas, entry and exit, health and/or other documents that may be required and, if requested by us, you must present all such documents to us and permit us to make copies thereof. You can ask for copies of the travel service contractual terms, or the international conventions, from our Customer Services Team at Jet2holidays, PO BOX 284, Leeds, LS11 1GE. We pride ourselves on the quality and friendly professionalism of our colleagues. Where we can make a change, we will charge for any cost we incur in making this alteration including but not limited to: additional services, facilities, or other items changed, at the price which applies on the day the change is made. cancelling one person off a holiday jet2. As with all travel insurance policies, Jet2insurance contains certain restrictions. Many establishments, especially in cities and major beach resorts, accommodate conventions and conferences. Recommendations This may include a decision to change course and, if necessary, to alter the cruise itinerary. You cannot guarantee that your personal data will not be misused. We strongly recommend that you store all money and valuables in a secure place during your holiday. turn off the supply using the tap on the bottle). Please remember that this covers your whole journey, including the duration of the flight and also the period you may be waiting at, and in transit through, the departure and arrival airports, as well as possible unforeseen delays or diversions. All inclusive typically includes 3 buffet style meals in the hotels main restaurant, snacks and locally produced drinks (often during a specified timeframe) for a minimum of 12 hours per day but please note that in rare cases All Inclusive may be available for less than 12 hours; where we are aware of this, it will be stated clearly in the property description. You must comply with our safe travel requirements (as set out here: www.jet2holidays.com/safe-travel), including the requirement for you and your travel party to wear a facemask in the airport, on your flight and your transfers where this is applicable.
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