MyAccount is a website which allows you to maintain your broadband internet account. enTouch Wireless provides a free phone for Tribal residents or use your own compatible device enTouch Wireless does not provide a free phone. . Your Personal Identification Number (PIN) is printed on the first page of your LifeLine application or renewal form and is displayed in Step 1 of the application or renewal form. Lifeline services are non-transferable and limited to one benefit per household, consisting of either wireline or wireless. Social Security benefits statement. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Limited Time Offer. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. If you are going to ask "how do I get a cell phone?" go here instead. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. The actual performance of an individual customer's wireless data service may vary based on reception, technology, network traffic, and a number of other factors. We're here for you, 7 days a week, 7am-12am Eastern. Our standard terms and conditions will apply. Give Us A Call! If you're bringing your current phone to the network, purchase a T-Mobile SIM card. Qualifying individuals receive Free cell phone service. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. Want to bring your existing phone number to your new enTouch phone? Hence, here is the comparison of the two plans in the state of California. INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Unlimited does not mean unreasonable usage. EnTouch Wireless: Your account number will be listed when you login into your account - or, you can call EnTouch Wireless at: 1-866-488-8719 to get it. If the FCC announces the end of the ACP, we end our ACP service offers, or we determine your household is no longer eligible, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. This Agreement applies to subscribers who are enrolled in enTouch Wirelesss EBB services. Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. A fairly complete resource we direct customers to can be found on Prepaid Phone News. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. No. Get two months of Amazon Prime on us when you qualify for eligible TruConnect phone plans. Pay your bill online Update your account information Click here to check coverage in your area. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. conference, chat lines, and premium numbers) are not supported and may be blocked. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. But our FAQ page might already have the answer you need. Read More Award-winning support is just a tap away. You must use your phone to continue to receive service. Offer varies by State and Program Participation. You agree that any state, local, Tribal government, school, or school district may share information about your receipt of benefits that would establish eligibility for the ACP and that such information will be used only to determine ACP eligibility. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Copyright 2023 enTouch Wireless All Rights Reserved. Bovay Jr., a distinguished Houston businessman at the time. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. You may choose another broadband plan by paying the applicable undiscounted rate of any of our plans available at that time plus applicable fees and taxes. If you want to apply for ACP service only, please call 888-294-9465. Skip to content. If you need any additional help contact Ting at 1-855-846-4389. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com/acp-plans/. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Customer Support will handle the rest. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). ENTOUCH Smart Building Solutions. NOTE: Your account will need to be in good standing in order to proceed. Cancel anytime by visiting "Manage Prime Membership" in "Your Account" on Amazon.com and adjusting your membership settings. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. Please use this form to submit enTouch Wireless (Legacy Rev.io) Customer tickets to the Tier2 Team for review. Customer's Account Number *. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Rates do not include taxes & fees, where applicable. Press the size on the backside of the card related to the SIM size your phone needs. Now, if your build ends between B06 & B11, you will have to update your phone until it reaches version B14. The ACP monthly service and device discounts cannot be transferred to another household or individual. Promotional offers may be modified or withdrawn at any time. Do not enter any dashes or hyphens. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). A Roku account gives you access to the Roku Channel Store. Divorce decree or child support document. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. Enroll Today. Offer not available for existing enTouch Wireless customers. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Overview; Facilities Management; KPIs; Strategies; Smart Buildings, Smarter Benefits; Our ACP Terms and Conditions applyin addition to any others communicated to you that are specific to your service plan. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at 866-488-8719 or by dialing 611 from your enTouch Wireless phone. Consent for calls and texts is optional and can be revoked at any time. Offerings vary by state. Veterans Administration benefits statement. Yes! PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Not only did he succeed professionally, Bovay also gave . After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Customer Support Information Dial 611 from your enTouch phone E: support@enTouchWireless.com P: 866.488.8719 M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. BROADBAND DATA. Company *. Your ACP plan can be separate or combined with your Lifeline plan, depending on the service plan you choose. Benefits may be transferred to another participating provider at any time. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. Copyright 2022 enTouch Wireless All Rights Reserved. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Video typically streams in SD (480p). Assurance Wireless has an average consumer rating of 2 stars from 156 reviews. You can find your account number in the following places: On. To see where enTouch Wireless offers Lifeline, visit https://entouchwireless.com/lifeline/. Subscribers in states other than California who subscribe to a combined non-tribal Lifeline and ACP service offering and later transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 1000 minutes, 500 texts, and 100 MBs of data at 1Mbps. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. You can apply your ACP discount to any available enTouch Wireless service plan. There are no fees associated with this change. Enroll Today! The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Your household can receive only one Lifeline and one ACP benefit. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. Black Wireless: Account number is the SIM card number (usually starts with "89014"). EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. 2021 ENTOUCH, ALL RIGHTS RESERVED. Call us at 1 (855) 754-6543 or get instant answers. An eligible household is limited to one monthly service discount and one device discount. To confirm that your phone is unlocked, you can dial *611 from the device or call Verizon's customer service at 800-922-0204. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC.