I've been in a car accident, do I have to claim on my insurance? No money lost. Have always been satisfied with service and price, easy booking front end and very competitive prices, written by Where is the Do you Spain kiosk in Alicante airport please? If you want to see how Do You Spain measures up to its rivals, read our best and worst car hire brokers page. Otherwise the onus is on you to return the car with the fuel tank as empty as possible. We look after you all the way - from before you book to after you've returned the car. Hi, No sadly it does not, I guess you paid the insurance through do you Spain, and there is no need to pay extra insurance when you pick up your car, however the car rental company do not take this as insurance, and will still put 900 or 1000 euros on your credit card, which is not taken if you do not have any accident, but if you do have an accident they will keep this money and you will have to claim the amount they take from the insurance. Garantizado! I always take out the full insurance when I pick up car in spain When I collected my car from Goldcar in May this year they told me they would refund any surplus fuel. But the car company explained to me that they do not accept their insurance. It depends on whether you have bought the DoYouSpain insurance OR the insurance from the car rental company. Revisit the hire contract from Goldcar and then take up the matter with DoYouSpain if needed. You can either take out insurance directly with them or you can leave a deposit on your credit card.If you do not want to take out insurance from the rental company for any reason, because you have our insurance, because you have your own private policy or for any other reason, you will have to leave a deposit.Best regards,Andreea. No they are just an agency who put you in touch with various car hire company's. If you took the car hire company's extra insurance then I believe they will waive the deposit. I highly recommend booking a hire car via their web site. They also will not respond to queries once your money has been taken. Criminal enterprise. Much of the criticism we heard was directed towards the actual hire car companies, which suggests that Do You Spain doesnt do a great job of vetting the firms it uses. As its name suggests, Do You Spain is a car hire broker offering car rental services in locations across Spain. I have use this company on many countries, never had any issues. It will investigate to see if a car rental company has breached its code of practice. Cheers - Carl & Rachel. Also when you return the car nobody will come and inspect the car to ensure that it has not been damaged. The service is spot on and Martin and Gordon are very helpful if you have any queries or advice. Can't wait to discover Madrid! I enjoy booking with confidence knowing all charges are advised with no nasty suprises whilst out travelling. on 28/04/2023. I book car hire on a full/full fuel basis, which is an unrestricted option with DoYouSpain. Since the beginning we have built up excellent relationships with our customers. Do NOT take out DYS insurance. !. My "total balance" was 54,98 and I ended up paying 111 . The fiat 500 cabriolet wasn't delivered, it would have a technical problem. Martin proved invaluable in helping us get a refund.Thanks again.Carol, Hi CarolMany thanks for your review, we really appreciate it and look forward to helping you out with car hire in the future Regards Martin Hire Cars in Spain. From there, you can get your rental car and enjoy the city and province of Alicante. They keep fobbing you off. Good luck! Contacted DoYou and just got fobbed off with a load of twaddle. All the best guys! It is possible to use a debit card to pay for the car hire but when you pick up the car they demand a credit card for fuel, added insurance and/or deposit. Recently booked a car and insurance with Hire cars in Spain. 10/10, Hi GaryThank you so much for a glowing review, we really appreciate it and look forward to helping you out with car hire in the future.RegardsMartinHire Cars in Spain, Excellent company with very helpful and personal support from Martin and his father. Garantizado! On arrival you will be asked to prepay a full tank and return the car empty as we are not able to refund money for unused fuel. Before receiving the car, we had to pay an additional 24 euros + tax = 29.75 euros, the explanation wasn't understandable. We booked a 9-seater through Do You Spain last August - the hire company they used was Europcar. Booked months in advance, top service, excellent rates. !.Uds son unos estafadores!. Thanks again HCIS. It was not noted in any documentation sent to me prior. Would highly recommend, Hi IanMany thanks for your review, we really appreciate it and look forward to helping you out with car hire in the future. DoYouSpain.com is a company dedicated to providing you with efficient low-cost car hire services in Spain . There was no-one to meet us at the airport. They do not have a desk at alicante airport, Take a drive to Malaga, Alicante, Majorca . 8.8 June 16, 2021 Great!!! whether they will accept the card for security of hire maybe if you agree to this but i would never use do you spain again.. i had a fixed agreed price for car hire and at the desk they asked for more despite showing my email copy of the price. However, this may be because we (after much pressure) took out Goldcar's all-inclusive insurance, despite informing them that we had our own policy to cover accident damage, tyres etc. 10/10 get your insurance from uk 39 year but you do have to give a deposit. on 13/04/2023. Chose HirecarsinSpain after reading their reviews, with the knowledge that there was a contact in the UK if things went pear-shaped. I cancelled the first car and rebooked at half price, then reading the small print found I would be charged extra when I picked up the car because I was over 70. Prev 1 2 3 205 Next "Used many times - never a problem" written by KarleeO'Neill on 26/05/2023 Whwnever in Spain use doyouspain. !.Uds son unos estafadores!. other car hire brokers, The passport rules you need to know before travelling this summer. Bakerzb7 What?! on 02/04/2023, I booked with doyouspain and was to pick up the car with DRIVALIA at Malaga airport. DO NOT USE THIS (ta && ta.queueForLoad ? Doyouspain are the best in the business. Great experience from start to finish. Even if you paid for the car hire in full prior to departure,a credit card would still be required to cover any excesses and fuel charges applicable to the car hire. Budget Reviews Spain Read 50 customer reviews on Budget in Spain and find the best car hire deals guaranteed Sort by Reviews June 21, 2021 Ease of booking. You're also entitled to hire an identical car elsewhere and claim back any additional costs. For what it's worth I take an annual insurance policy for all those other bits they try and sting you for. If an alternative car can't be provided and you're left stranded, or if you're not happy to wait for a replacement, then you can hold the company in breach of contract. In this guide (6 articles) Auto Europe; Do You Spain; Expedia car hire; Holiday Autos; Rentalcars.com; Zest Car Rental; Do I need an international driving permit? We have hired many times with DYS and often this has involved Goldcar. Service 69 Value 67 Shipping 40 written by As far as I know it depends who you have paid the extra to. maybe try ringing the firm you are hiring from a lot of the hire companies have English speaking reps. To calculate the top 5's we take the following factors into account: Do you Spain www.doyouspain.com - Ask a question now, They are scammers operating with DRIVALIA, Beware!, Easy to use and good rates for car hire in Spain, Top Rent A Car Bulgaria - www.toprentacar.bg. Who did you end up with as a hire company? verdict Do You Spain provides a poor service with plenty of room for improvement. Hi SimonThank you so much for a glowing review, we really appreciate it and look forward to helping you out with car hire in the future.RegardsMartinHire Cars in Spain, Hi Guys, Just want to say how well run and organised you are, I have planned a trip requiring a hire car and had too change my dates not only once but twice now, thanks for being so accommodating with my date changes, this trip is causing me major headaches with the flights but without your support and flexibility me and my family would be stranded Thanks again - would highly recommend Steve, Hi SteveThank you so much for a glowing review, we really appreciate it and look forward to helping you out with car hire in the future.RegardsMartinHire Cars in Spain. Do You Spain offer an insurance to lower price than the car rentals. Car dates and insurance rearranged. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you. I don't trust this answer.2. If you try to contact Doyouspain to complain none of the pages work. independent, unbiased rating of Do You Spain and let you compare it with five Big problems! This is the same with all rental companies.In case the model you have chosen is not available, the rental company will deliver a car of the same size and conditions or, in case of non-availability, of superior conditions.Regards, Andreea. There is a Young Driver surcharge for drivers aged between 19 and 25 years inclusive, of 10 per day with a minimum of 24 and a maximum of 300. 7.5 Million Customers. No hassles whatsoever, not only were they the most reasonable on price comparison but I needed to change the bookingdropped them an email and it was changed immediately. Customer score is based on a combination of overall satisfaction and how likely people are to recommend the company. Wrizo Why wasn't it in the initial payment?4.A scratch over 2 cm wasn't in their record before I mentioned it when inspecting the car. ! We fly to Spain regularly for holiday and always book a car via HCIS. I have stopped using Goldcar as I was charged several extras the last time I booked a car with them through DoYouSpain(DYS). 7.5 Million Customers. Neither of us have ever committed a traffic violation or had points on our licences, but fair enough - we were in a different country and perhaps had made an error. All I can tell you is that I tried continuously to get my money back without success, they never responded or the website would crash conveniently and I've never used them again. DIOS LOS BENDIGA DEMONIOS! Naturely you looss a little for the service. Thank you for taking away the frustration in renting a vehicle in Europe. I have booked car hire for Alicante and taken out the online cover, am I going to have to pay for more insurance when I get there? I booked (ta && ta.queueForLoad ? After looking around for the right car for us with an automatic transmission we decided to book with DoYouSpain.As with a lot of other companies the choice of automatic transmission caused limitations.The website was easy to use with clear information and lots of options regarding collection and drop off.The quoted prices were by far the most competitive saving us over 300.We look forward to receiving the expected service when we collect our holiday car in August. I never take the extra insurance myself, hence being unsure. From previous experience I would NOT prepay anything prior to collecting the car. The rental fees are really good and the system is really easy to work with. No way it would be 3 categories above the cabriolet as the front office man told. . Hard to know in advance which rental service would be reliable and hassle free. written by This is the version of our website addressed to speakers of English in United Kingdom. I'm a big fan of DYS and I understand their reasons for offering the insurance but it doesn't exempt you from that 900 burden. If your complaint with your car hire company is not resolved, you do have options to take it further. Service and integrity should be a selection option / criteria on your site, which would focus the minds of the dubious operators as their booking would drop in favour of decent providers. How do I complain about poor garage service? Also if I take the extra insurance damage excess from Do You Spain will this suffice? This is surely wrong unless you prove it3. Service 68 Value 66 Shipping 40 10 years ago Save I am travelling to Spain in a few weeks with some friends, and we want to hire a car. We have the same car at home so knew this size was adequate for us, or a similar car. Most car hire companies cover themselves with terms and conditions that say they cant guarantee a particular make or model of car. Some customers told us that if you have any issues with your car hire, it's not easy to get hold of Do You Spain. Hi Charlotte, Huge choice of cars to suit every budget Save up to 70% compared to buying on the day 10 years experience in car hire Compare Car Hire in Spain Son inhumanos, vine a Espaa con mi Madre minusvalida a unos procedimientos mdicos de Ella queria darle el comfort que una persona asi necesita y no he podido. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC). DYS are usually very good at sorting disputes out. I had tried other third party rental companies and did not get the product suitable for our trip until I ran into DoYou Spain and everything was right there. En cambio estoy pasando trabajo con Ella Gracias a Uds. We had to make do with the 7-seater for almost a week of our 2 week holiday and despite ringing Do You Spain several times (at considerable expense from Cyprus I might add) we were put on hold indefinitely and they did not return any of our calls. The UK's sunniest (and best) destinations for summer, Who to travel with in 2023 - and how to get there, Cheap weekend breaks in the UK for under 100. written by Dacejohn If your contract with DYS clearly states that you will be refunded for unused fuel then I would say that your complaint must go through DYS. Use budget or a avis. They frequently ask for extra payments for insurance, tyre & windscreen cover and extra drivers even if this is pre paid with do you spain. It is very difficult to enforce, when you arrive at the various car hire booths at the various airports, as they tell you all the reasons that you should take their scwd insurance (at twice the price). Showing 1 to 20 of 4088 results. Yes it is, but if you use laser or a debit ard it will be more expensive, you will be asked to pay an substancial amount to cover the exccess up front which will be returned if the car is returned in perfect condition but be aware, it must as it was when you collected it, take photgraphs of any areas of dents etc. My main complaint about DoYouSpain is that they wree of no help when we were scammed by a (ta && ta.queueForLoad ? 99.68%; 0.21%; 0.11%; DoYouSpain.com Reviews. The review below is what I have written about that company - Avis. I don't trust this answer.2. I must say that dealing with Martin and his Dad, Gordon is always so refreshing and easy. We hired a 3 door Corsa through Do You Spain and chose Avis Car Hire because we thought we could receive a reliable honest service. In your case, you booked a special offer, so the pick-up time could not be modified, as the car would have been prepared for the time you chose.You can always use the filters on the website to find the option that suits you best.Best regards, Andreea. Hello Roberto,Did you know we also have offers that will allow you to modify or cancel the booking? 11 years ago Save Customer Service with http://DoyouSpain.co.uk if you have a complaint is rubbish. Azizabad Any car hire company abroad will try and sell you their insurance to bump up their profits. Category: Car Hire in Spain. They also had the most competitive prices at the time and clearly do the research in which companies they link up with. Yes the tank is full but even after 1 week and having used the car almost daily and driving to and fro the airport we still had a half a tank left. No way it would be 3 categories above the cabriolet as the front office man told. The organisation has received a total of 181 questions and complaints since June. Aubree115 If you knew for certain that a credit would be given it would probably pay to fill the tank as far as possible on returning the car as the cost to you would be far less than their charge. Also make sure you have 2 high visibility jackets. English (GB) Deutsch Espaol Franais Italiano Nederlands Polski Portugus Trke Deutsch Espaol Franais Italiano Nederlands Search for Car Hire 21 May 3 days Wed, 24 May Car Hire Specialist More than 7.5 Million Customers No Credit Card Fees Free amendments and cancellations Rated 4.1 out of 5 Based on 46000+ independent reviews Your Car Hire in Murcia that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. HiThank you so much for a glowing review, we really appreciate it and look forward to helping you out with car hire in the future.RegardsMartinHire Cars in Spain. Hope this helps. Highly recommended. You need to go to the kiosk of the the car rental company that your do you spain written by the lady said if you do not pay you do not get the car.she was very abrupt. It goes against our guidelines to offer incentives for reviews. Are you looking for cheap car hire? Use European Consumer Centres 4. as well as Spanish islands such as Mallorca and Menorca. DoYouSpain defintely have misleading adverts as all the hidden costs add up. To me this is just making up excuses - so they do not have to uphold their lowest price guarantee policy. When you book with Do you Spain they pass you on to the best hire company at the time to suit your requirements, and that will be the desk you go to. On rentals of 3 days or less, we will refund the money for the fuel remaining in the tank. I had a very bad experience. stediimiz zellikleri girdim ve iyi bir fiyatla arac kiraladm. more, You seem to have JavaScript disabled. 1. However, I believe this is the case with lots of agents. We hired a (ta && ta.queueForLoad ? write a review. ( The real proof of the pudding will be when I get my holiday car later on though !). i complained to do you spain various times without success. If you wish to use your credit card then you physically have to be there at the rental and you can then name your daughter as a named driver. Our helpful community of likeminded people will be happy to answer any questions that you have. You could leave the car in the car park and if it was damaged after you would get the bill. When we returned the vehicle, Avis said in future to go direct with the Car Hire Company as they know what stock of cars they have, where as Do You Spain DONT. Still by far the cheapest hirer and I use them every time in Spain and Portugal!Gerry Hobbs. Which? Excellent experience, I would definitely recommend this company to my friends and family. They . written by It turns out the car rental I choose does not have that option. You can email both until the cows come home, but unless you're very lucky you won't get anywhere. As such, you're entitled to claim back what you've already paid to the hire company. . After several hours of looking for a bargain, I eventually found it on this site. Never been asked and use a number of different companies. All the car hire companies we use have friendly and helpful staff and we have exceptional relationships with the companies we use. Defined cleared illustrations with competitive prices. I don't know what prompted Goldcar to give a credit unless it is new legislation by the Spanish government. ( The real proof of the pudding will be when I get my holiday car later on though !). However, there are times when that deduction can come as a complete - and rather unpleasant - surprise. We fly to Spain regularly for holiday and always book a car via HCIS. We hired a fully insured seven-seater. Extra insurance for taking the vehicle to France/Andorra 8.50eur/day (min.22eur max.66eur). User friendly site, great prices and greater choice of vehicles. There are many UK insurance companies that will give you cheaper insurance than do you Spain but likewise you will have to claim the money back after the event. ! You can contact us on +34 964830995 or by email (help@doyouspain.com) including the word TRUSTPILOT in the subject and we will be happy to help you.Best regards, Andreea. Excellent 4.2 from 0 - 5 71.650 reviews on . So I put the savings into full insurance Faulty product? Always competitive prices and a very easy booking process. The agent told me that because I chose to pay on collection, I was not entitled to a free additional driver, and "the free additional driver was offered by Goldcar but not by Firefly, the supplier who was assigned to your booking, and depending on the payment method chosen, you are assigned one or another supplier". I had a flight delay, can I get compensation? Complain to the BVRLA 1 Complain to car hire company Always complain to your car hire company in the first instance. DoYouSpain has been of no help either. Do You Spain are still advertising a 3 door Corsa through Avis and there is a clear price difference between a Corsa and a Fiat 500 sized car (even if one was available, which it is not). DoYouSpain.com has a rating of 1.06 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. I feel your best option would be to contact DoYouSpain in the first instance to give them the opportunity to sort this out for you. 0 0 Report this review "best value in Italy" written by on 25/05/2023 The BVRLA has also produced a guide to renting a car. Companies can ask for reviews via automatic invitations. Now if I insure my access via the rental company or add an additional driver, it doesn't get a mention on the voucher, even though the amount due reflects the options. 1. However, when we arrived very late with my family we were offered a Fiat 500 (totally smaller than a Corsa) and told by Avis, they do not stock 3 door Corsas The only way we could get a car that would take 4 passengers and our 3 cases was to upgrade. KarleeO'Neill I booked car hire via Do you Spain Car Hire for 12 to 14 April 2013, I was quoted 37.91 euros for a Ford focus, payment on arrival, including free additional driver, which was clearly advertised & I have the quote. We survey thousands of car hire broker customers to give you an independent and unbiased rating. Always complain to your car hire company in the first instance. Full refunds are normally given for 3 day hire - However Goldcar also try charge for Diesel vehicles as an extra, they don't refund the V.A.T. If you make a booking through Do You Spain and specify that you want to use Record Go, then they will process through a debit card. Is it possible to hire a car without a credit card. on 22/05/2023. Tavsiye ederim. Ignore it and firmly say no thank you. 1. Shorts podcast: is it worth booking a holiday on the high street? LBJF Excellent 4.2 from 0 - 5 71.650 reviews on . Hello Roberto,Did you know we also have offers that will allow you to modify or cancel the booking? The same trick - you are forced to purchase a full tank of fuel from them and return empty, which is technically impossible, as you always need to leave some fuel as reserve. Best regards,Andrea. I agreed with the way Do You Spain treat customers. The car was a beaten up Seat and not the Renault Scenic described so hardly similar as they describe. I also take cars on a full to full contract because the full to empty is a rip off. don't go with record gave me a car with no mot. DoYouSpain should put on your rental documents which agent they have booked you with. From the day you order until the day of your trip, we'll beat any other quote . I do not have a credit card only a debit card and therefore need to avoid the 1200 deposit. Re: DO you Spain Car Hire 10 years ago Save Unfortunately a lot of the companies are doing this scam, collect full and we charge inflated price for the fuel and return empty cos we won't reimburse for any fuel left. I FOUND IT EASY TO BOOK CAR & WILL LET FAMILY & FRIENDS KNOW. I am 26 years old I'm going to be the main driver but on "OK car rental" it's offering a free additional driver, my fianc is 24 will there be an extra fee because of his age? Choose your pick-up location, compare prices and find the car that best suits you and your wallet. Pick and and drop off of the hire car was seamless and by far the best experience I have had with a car hire company in Spain. Date of experience: May 29, 2023 We recently had a claim from a hire company for some existing minor damage that had not been shown on the collection report. On arrival to collect the car at Paphos airpor Europcar informed us that they did not even own a 9-seater! Needless to say I didn't get a refund. This tracks your activity using third party cookies. I'm in Florida at the moment and the Budget guy asked about insurance. Further additional driver 4.50eur/day, max.54eur each per hire. The extra insurance is extremely expensive and can be obtained at a small fraction of the cost online. Alava; Alicante; Almeria; Aviles - Asturias; Badajoz; Barcelona; Bilbao; Castellon; Corua; El Hierro; Fuerteventura; . If the rental company refuses, send a complaint to the European Consumer Centre in your country (http://ec.europa.eu/consumers/ecc/index_en.htm, http://www.ukecc.net/ for the UK). - The price of the quote from Discovercars.com EURO 864,68 + Supplement Charge EURO 560,00 = EURO 1.424,68 total Once back at home in September, we received a letter from Avis Malaga stating that the Spanish authorities had contacted them regarding a traffic violation we had committed. Occasionally we have had to speak directly to Martin or Gordon and have found them both most helpful, friendly and prepared to spend time finding us the car hire suitable to our requirements. Calculated from 3.769 reviews last 12 months Total reviews: 35.743. Les alquil un coche y no me lo dieron. Hoping that you find this useful. I booked with Doyouspain last week and the platinum excess insurance was still there. In future I will go to Avis or another reputable hire company. Easy to use and good rates for car hire in Spain, as I have yet to use the service from Alicante airport the review is based on my booking experience only ! Hi JohnThank you so much for a glowing review, we really appreciate it and look forward to helping you out with car hire in the future.RegardsMartinHire Cars in Spain. Please refund or explain. Anyone can write a Trustpilot review. Which? Anyone can write a Trustpilot review. Almost every time I am at the counters at Malaga Airport to collect my car there are dissatisfied customers, and this is not resticted to Goldcar. On my last trip to Barcelona have rented a car through DoyouSpain. Good advice is to clearly ask by pick-up what there polecy is towards fuel. on 24/03/2023, I am very unhappy, and feel betrayed. We booked a 9-seater through Do You Spain last August - the hire company they used was Europcar. O'Donnell480 I wanted to rent a car with insurance, you didn't explain to me before the reservation that you may have a problem with the insurance.Then I receive an email with information that you are not able to provide insurance.its not my fault that you cant provide it. I have hired through Goldcar direct in the past and opted for the Empty > Empty fuel policy and so cannot comment on this - other than to say that I have not had issues with Goldcar per se. Nosotros buscamos y t ahorras dinero. However the sub-bcontracted hire company, Goldcar, say no refund will be made. You are in the right place! Most hire companies waive the deposit ONLY if you buy their insurance - which is often cheaper than you would think, as it happens. ! Your choice. You can also contact the European Consumer Centres Network, which has a free service to help resolve disputes and help you get your money back. It was very useful If are posibile to change the phone number and the flight number after the confirmation! Quedandose hasta con mi Dinero les tengo puesto un Litigio Internacional aparte de la Mala propaganda que les har por las redes sociales. But if you took the cover out through DoYouSpain you will get a hard sell from the car hire company, often with all sorts of false statements about what you have is not comprehensive enough. However, the personal service & cooperation we received from Perfect Cars personnel on a current trip and the last was so good that we decided to change this booking to them. Europcar were brilliant and eventually exchanged our 7-seater for 2 smaller cars at no extra cost. I believe that a valid credit card is required and the name on that card has to be the named driver of the hired car. Son inhumanos, vine a Espaa con mi Madre minusvalida a unos procedimientos mdicos de Ella queria darle el comfort que una persona asi necesita y no he podido. When we arrived at Alicante airport we were told they do not accept paper driving licences and refused to let us have a car. I booked a car then 3 - 4 weeks later found the same car at half the price. We are currently in Mallorca with a car hired from Do You Spain.
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