But we opened it to ascertain it was rubbish quality. It as cost me more in phonecalls and spending my time emailling and hours on webchat. Tried contacting them but they emailed me with ridiculous questions. You have to give a star to leave a review which is not exceptable as this company deserves NO stars. They clearly know their products are crap as that'll be why the warranty is equally as crap! Would never buy anything again from this company . As above the item is not fit for purpose therefore not worth keeping. We use dedicated people and clever technology to safeguard our platform. For queries on Ground Handling services for foreign carrier at Malaysia stations, please drop a mail to[emailprotected], Malaysia Airlines Academy Our team is ready to help. Ordered a garden chair VIA Amazon, when it came admittedly i had ordered the wrong colour but it was the ugliest thing i have ever seen, didnt want it in my garden. No one has got back to me with a resolution and I'm stuck paying for something I cannot use. Thank you Mhstar for sorting it out so quickly. Brought a lean to greenhouse via Robert Dyas which leaks and is poorly designed. Strengthen your review by uploading photos & videos. If not CAZAAR MHSTAR and YODEL you should be totally ashamed of the lack of service. Ordered exercise equipment on Amazon from mh star.It arrived on timebut on opening there were no fixings i.e. They also replied so quickly I cant fault them great service, Ordered bar stools on The Range website, unfortunately as soon as we opened the box we noticed one was damaged. This will facilitate goods storage and handling and ensure that our merchandise is stored as safely and securely as possible. Bought bar stools that don't adjust as described, can't get any resolution. I purchased an office chair from them. They don't understand UK consumer law!I contacted my credit card company who advised me to contact Amazon. We use dedicated people and clever technology to safeguard our platform. Avoid this company like the plague. Our Live Chat team is ready to help. Suggested companies are based on peoples browsing tendencies. Please note that the schedules are subject to change without prior notice and status displayed may not represent all possible and additional flights available. Please try again later or check our help pages. All rights reserved. Buyers beware !.I ordered some patio furniture through an online portal.. which I was not aware up front was then fulfilled by MH Star as a third party.The delivery date could not be amended, so after several days of trying to re route the delivery with the courier, the item was returned to them and I cancelled the order.Quick to take payment.. !Purchased a gazebo through the range from this company only to find when I put it up the legs were too small for the feet. Emergency assistance calls and other enquiries about travel insurance: Emergency assistance calls and other enquiries about car hire: Use Live Chat to start your claim. I notified Groupon who were only too pleased to pass it on to MHStar who arranged for Tuffnells to pick up the item - on 4 separate occasions ,pre arranged by them - no one turned up.As the time slot they give you is 8.00-18.00 it means that someone has to wait in all day.I have now been out of pocket by 799.99 for over a month and all that I get from their customer care is apologies and they will arrange another date.Stay clear of MHStar and Groupon as I purchased the product through them but they do not want anything to do with the issue. When I called MH Star, Lina Calveti told me that they didn't warranty their poly tunnels against wind. About / Press; Awards; Blog; I am still waiting for a refund for the items I never received nearly 2 weeks later. Item came within a couple of days unfortunately one of the parts had a hole drilled in the wrong place. I ordered from this company through amazon who use yodel as their delivery model. Here are 8 tips for writing great reviews. Buyers beware !.I ordered some patio furniture through an online portal.. which I was not aware up front was then fulfilled by MH Star as a third party.The delivery date could not be amended, so after several days of trying to re route the delivery with the courier, the item was returned to them and I cancelled the order.Quick to take payment.. Item never arrived because the courier refused to deliver it as it was so badly damaged.Now have to raise an eBay dispute to get my money back as i cannot get in contact with this company.Avoid. AVOID!! Rang later in the day as the delivery had not arrived and got a garbled reply and told the delivery would not arrive and I would have to wait until after the weekend. It arrived with a hole in it. I ordered some patio furniture through an online portal.. which I was not aware up front was then fulfilled by MH Star as a third party. I ordered a large garden childs sandpit. No, it was delivered another day and again returned to depot. Stay clear of MH Star. Brands designed to make everyday extraordinary. Order was for an awning via Onbuy order stated delivery would be 2/3 days. Item came on the 5th day and was placed outside in the rain. I emailed back explaining I couldn't do what they asked only to be ignored. I have spent countless hours emailing web chatting and being held on a line waiting for a customer service to answer and call back they still don't know where it is and when i may get it, apparently its been being delivered everyday for the last 8 days. Find company research, competitor information, contact details & financial data for MH STAR UK LTD of GREENFORD. If youre travelling with more than one infant, or you would like to book a seat for your infant, please chat with us to make your booking. We also ensure all reviews are published without moderation. Fare Difference may apply. Our Live Chat team is ready to help. MISS TRACY WEDGE reviews GB 28 Jun 2022 Very poor communication Very poor communication. My wife ordered a metal bench swing through B&Q. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Cost \u00a3169", "Unfortunately I had to give you 1 star should have been 0 stars. I suppose they think you are going to errect this thing and constantly keep one eye on the weather forecast so as to dismantle the polytunnel everytime the wind exceeds 10 mph.I have informed them that I shall never purchase another item from them.Be warned! For the latest news aboutoneworld and its member airlines, please clickhere. Overview. It should have been delivered 25 may. Buyers beware !. Page is loading, we'll take you there soon, Bonus Side Trip (Free Flight, just pay taxes). I have been trying to get an item I ordered through the range from MH star returned as wrong size after 6 telephone calls numerous emails promises of collection of the item its still here. Here are 8 tips for writing great reviews. Avoid at all costs. I contacted MH star via email and they sent out 2 replacements via yodel that arrived the next day. Read employee reviews and ratings on Glassdoor to decide if MH Star is right for you. Item came on the 5th day and was placed outside in the rain. The five new MH Star facilities stand out for their size and storage aisles that span approximately 240 m long. Verification can help ensure real people write reviews about real companies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. AVOID THESE COWBOYS!Bought an expensive parasol from Aosom. and before anyone thinks we didnt put it together correctly this was a pre fixed mesh inside a wooden panel. I will phone them tomorrow with more instructions but I despair of getting this Christmas tree before 2023!!!!! He would offer 10% for this. message, contactez-nous l'adresse I still dont have the item . They failed to turn up and I am unable to find another carrier who will take it. What is great customer service? (Plus they send heavy items banded as packets so couriers miss out on correct pay! They refused to refund me on that basis. I have been calling emailing every couple of days but still no resolution. What absolutely terrible customer service. It as cost me more in phonecalls and spending my time emailling and hours on webchat. As above the item is not fit for purpose therefore not worth keeping. We purchased a total of 4 recliners via Groupon. 1-min read. Outsunny. Please have any relevant baggage receipts or claim documents with you for us to check online. If you are a MHbiz PRO partner, you may contact our MHbiz PRO portal admin via the MHbiz PRO Hospitality Desk for portal assistance. The desk finally arrived on the Monday have been trying to get a refund on the wasted 24hr delivery charge. Some fees may apply. Due to the lack of cooperation I have received I have now passed this to trading standards to look into. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Horrible company!!! Have an Aosom day | MHstar UK Ltd., the UK based B2C and B2B multi-channel e-commerce company, is owned by MH Group, an international trade and investment group. Founded Date 2010. Companies can ask for reviews via automatic invitations. MH STAR UK LTD people - Find and update company information - GOV.UK. You'll need your booking reference number, which you can find on your itinerary. Let Ask Jess, our virtual assistant, help you. wish i had realised it was MHstar and read the reviews first. It's very large and very heavy. I bought it through the range website but have since found out which took 5 days and numerous phone calls that it came from this company. It goes against our guidelines to offer incentives for reviews. I have spent countless hours emailing web chatting and being held on a line waiting for a customer service to answer and call back they still don't know where it is and when i may get it, apparently its been being delivered everyday for the last 8 days. If I could give no stars I would. wish i had realised it was MHstar and read the reviews first. and before anyone thinks we didnt put it together correctly this was a pre fixed mesh inside a wooden panel. AvoidObviously one of these companies operating outside Uk with a UK purchased domain.Ordered through Amazon, whom I trusted to deal with honest companies however the product isnt suitable. Our customer service is open at the following times (Malaysia Time) : Saturday, Sunday and Public Holidays (in Malaysia) : Closed, 4thfloor, West Wing, We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. please use 4-digit format. Si vous continuez voir ce Total waste of money, lots of stress and regret not reading the companies reviews. The receptionists explanation was that they were too busy and I just had to accept it. AVOID! 2023 Trustpilot, Inc. All rights reserved. I contacted MH Star regarding a 6m x 3m polytunnel after seeing and reading so many articles about their polytunnels and the 19mm frame. AVOID! Get the latest business insights from Dun & Bradstreet. Lamentamos pelo inconveniente. Exceptional customer service, the design received from MH Design Lab was way above my expectations for a very low price, you can't go wrong if you buy service from him. Customer service representatives assist customers over the phone, email, or in person. They refuse to refund unless you pay for the shed to be returned yourself, this is not in line with their own returns policy online. When I called MH Star, Lina Calveti told me that they didn't warranty their poly tunnels against wind. Ordered a recliner chair through B&Q & didnt realise until after ordering it was through a 3rd party site. WELCOME to the MH Self Service Portal (MH SSP) Our customers are very important to us here at Malaysia Airlines. The quality for money is excellent.better than expected. Our Live Chat team are ready to help. The MH Group has extensive experience within product development and on the strength of this has opened branches and developed brands in UK, US, Canada, France, Germany Italy, Spain. Also item was very flimsy and not fit for purpose. and before anyone thinks we didnt put it together correctly this was a pre fixed mesh inside a wooden panel. I contacted the range who said as it was fulfilled by a 3rd party they would ask them (MHSTAR) to converse directly. Your credit voucher will be sent to your email address. You can then access the CAA's consumer portal where you can submit your complaint to PACT. We pay respect to Elders past, present and emerging. Contact Email enquiries@mhstar.co.uk. 201401040794 (1116944-X), Please note that bassinet seats are not available in Business Suite cabin. I'm going around in circles and no one is helping. Complained to Wilko customer services and a replacement was sent (apparently quality checked). Now raising a claim with my card issuer as goods not fit for purpose. My wife ordered a metal bench swing through B&Q. Possibly THE worst delivery ever. . 10 ways to deliver great customer service I refused and he has now gone to ground and will not answer emails. After completing and emailing two disclaimer forms to MH Star I was promised a replacement or refund, neither of which have materialised and MH Star are now ignoring my emails. Was about to go out next day at 9.30am when Tuffnells turned up out of the blue. They offered a replacement or a refund. Reported problem to Amazon who passed it on to mh star. As the firm will accommodate a wide variety of particularly bulky products there, being equipped with a strong and versatile storage system, such as pallet racking, is a must.. 2023 Trustpilot A/S. Whether it's Meetings, Incentives, Conferences or Exhibitions (M.I.C.E), we'll work with you to ensure your business event gets the best experience and exposure it deserves. AVOID THESE COWBOYS!Bought an expensive parasol from Aosom. I will claim the money back through the courts. Caso continue recebendo esta mensagem, Complained to Wilko customer services and a replacement was sent (apparently quality checked). Whether it's in person or online, there are always opportunities for good customer service. If not CAZAAR MHSTAR and YODEL you should be totally ashamed of the lack of service. Categories Blog Log in For businesses. I have been told if I email for an update I will be pushed to the back of the queue, which to me is just ridiculous. Order was for an awning via Onbuy order stated delivery would be 2/3 days. They dont reply to e mails, offer no explanations and I would stay well away. Please have any screenshots or itineraries with you ready for us to check online. Shop Outsunny. Dont do it to yourselves, lifes too short to waste on waiting for MH Star to sort out their dodgy merchandise. Club Jetstar and Frequent Flyer Loyalty programs, Check your email address before requesting your credit voucher, Claim additional expenses as a result of your flight delay or cancellation, Bookings for more than one infant, or an infant in a seat. The product was good quality. The moment I realised it was a large permanent fixture I re sealed the box and contacted MHSTAR to arrange a return. Leave this blank if you'd like to publish your review anonymously. As with other reviews. You have been warned. Most of all, their delivery process is exceptional. MH Star UK LTD | 859 followers on LinkedIn. I purchased a dog house from MHStar through and the details were extremely misleading. Despite giving full details of my issue it still hasnot been resolved which is now coming up to a month. It's very large and very heavy. I stated that I just wanted to return the package for a full refund at no expense to myself. AVOID! Don't do business with the lying chating company they will Rob you. Browser update: Please use Microsoft edge for better experience. Please visit malaysiaairlines.com with supported browser. No tracking provided, e mailed twice and received no reply. Please have your voucher details handy before you start the chat. Check that its up to date! Email request for refund/return was apparently lost and zero customer service. message, please email Tailored exclusively for companies with a large volume of travel that prefer to have their corporate bookings managed by appointed Travel Management Companies. They don't understand UK consumer law!I contacted my credit card company who advised me to contact Amazon. Do not use this company. Do not buy from this company. MHStar has been verified by OnBuy so you can shop with confidence. pour nous faire part du problme. Customer Service Representative(2) Glassdoor has 7 MH Star reviews submitted anonymously by MH Star employees. However that hasn't got me anywhere. Find out how we combat fake reviews. He told me to fix it myself! The range is uninterested in helping me.This is so upsetting and frustrating.Thank you for your reply. I have been asked to prove the default which would mean I have to assemble to parasol once again. You have been warned. The company refused to refund. Average salaries for MH Star Customer Service Manager: 43,000. Missconfigured or missplaced portlet, no content found, MH Star: high-density warehouse for online orders, Marketplaces & Ecommerce Platforms Integration, Copyright 2023 Mecalux, S.A. All Rights Reserved. Claim your profile to access Trustpilots free business tools and connect with customers. The service was incredible. Avoid at all costs. They asked for me to keep the thing initially to repair myself and would pay me 10 compensation! Updated contact centre hours: English-language contact centre available 7 days a week from 6am - 10pm AEST Change, cancel or add to a booking Delays or cancellations Refunds Lost, damaged or delayed baggage Making a new booking Vouchers or Gift Cards Bought a wooden bench for the garden and it came with 2 back sections and no seat, unfortunately it was bought late last year so didnt open it as I waiting for spring/summer (however in hindsight I should have checked) so no refund for me. Tried contacting them but they emailed me with ridiculous questions. Verification can help ensure real people write reviews about real companies. Do not use this company. Reported to trading standards as selling defective items that are not as advertised on range website. Onze Absolute joke of a company that clearly dont know how to pack and send items. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Our Customer Resolutions team is ready to assist. It goes against our guidelines to offer incentives for reviews. Very poor product supplied, no replacement parts available.Customer service quite frankly on par with the item. Yes, you heard that right. Verification can help ensure real people write reviews about real companies. AvoidObviously one of these companies operating outside Uk with a UK purchased domain.Ordered through Amazon, whom I trusted to deal with honest companies however the product isnt suitable. Please arrange collection of it. I now have to pay to return it which is going to cost me about 15. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Malaysia Airlines Berhad is not liable for any damage that results from the inherent defects or characteristics of the item in question, quality or size of the baggage. Please visit malaysiaairlines.com with supported browser. Avoid at all costs. MHstar UK Ltd., the UK based B2C and B2B multi-channel e-commerce company, is owned by MH Group, an international trade and investment group. You will be contacted by email to verify your review. MH Star, an ecommerce retailer specialising in home, garden, fitness, child products and more, is building five warehouses in Northampton and Bedford, UK, where it will house 87,000 pallets. Time displayed is based on local departure/arrival city time. Item purchased from The Range supplied by their Trusted Partner. No tracking provided, e mailed twice and received no reply. The best customer service professionals know how to keep their communications with customers simple and leave nothing to doubt. They still havent delivered!!! Companies can ask for reviews via automatic invitations. Email Administration Building, Southern Support Zone, Find out how we combat fake reviews. I have been asked to prove the default which would mean I have to assemble to parasol once again. Contacted customer services (Gabriel) and sent pictures. Here are 8 tips for writing great reviews. Ordered a kettle and toaster set 16 days ago it was meant to be delivered 3 days after purchase. 47301 Petaling Jaya * One or more of these files was not uploaded due to an invalid file type. para informarnos de que tienes problemas. 2023 Trustpilot A/S. I emailed back explaining I couldn't do what they asked only to be ignored. However that hasn't got me anywhere. I was not there ofc,manual stated " do not subject this item to rain!! Do you agree with Mh Crafts's TrustScore? Let us know if you'd like to make new booking or get help with a cancelled flight. Please have your Voucher Number and details ready before starting the chat. Ordered a Rabbit hutch at the Range, when it came it looked really flimsy but we made it and deposited the rabbit, while sitting in the garden a huge pidgeon landed on the top of the run and seconds later the mesh gave way and chaos ensued, the rabbit escaped the pidgeon was tangled, the dog went barmy and so did all the neighbours dogs!! Our team is very busy, so if you need help with a Jetstar Airways (JQ) or Jetstar Asia (3K) voucher expiring in 2023, please contact us close to your voucher's expiry date. I couldn't accept delivery on 27 May because they don't use time slots, you have to be available from 7.30 am to 5pm, which given I had a one hour appointment that day, is disappointing. +603 7840 4369, Our customers compliments and complaints are handled by our Customer Relations team and they are reachable via our online feedback form at https://www.malaysiaairlines.com/my/en/help/contact-us.html. Anyone can write a Trustpilot review. They refused to refund and amazon said they won't help as this stupid company only allow 6 months warranty. Shocking customer service Ordered a walk in greenhouse from Wilko online back in March and it was faulty. They should refund and compensate.so so stressful i feel ill.i am convinced its a scam set up. Check the balance and expiry date of your voucher. If I don't receive a refund, the credit card company stated that they'll be happy to sort thing out. Purchased desk through e-bay from this company paying for 24hr delivery. Look at other options with free returns before you buy from these people. They told me to ask a neighbour or friend can you beleive. Hopefully they won't cause damage to anyone else. Verification can help ensure real people write reviews about real companies. Would you like to add a photos or videos? It was in their delivery depot on 26 May. They refused to refund me on that basis. Avoid at all costs both to your wallet and safety. This of course costs a huge amount as its a large and heavy. Got a payment problem or need to check your refund status? Brought a lean to greenhouse via Robert Dyas which leaks and is poorly designed. The aim of customer service is to increase customer satisfaction and loyalty. I then went to B&Q and ordered the sane product. Dont do it to yourselves, lifes too short to waste on waiting for MH Star to sort out their dodgy merchandise. AVOID!! For the quickest way to make a refund request, our virtual assistant Jess can help. verdade. Anyone can write a Trustpilot review. per informarci del problema. Waited in all day for box to be returned to the range online via Tuffnells but no one came. 2 Jalan SS7/13 Phone Number +44 800 240 4004. Guess what? If you made your booking within the last hour and need to change your flight times or date, go to Manage bookingto avoid fees. I ordered a windbreak from mhstar via Amazon. So again returned to depot. Came back with me to dispose off 5\/6 ft long item again at my expense. This item is NOT safe, it is top heavy and I would strongly recommend you to keep small children away from it because its an accident waiting to happen. Next step is legal action for misrepresentation. The replacement was just as bad and I'm now waiting for them to arrange the return and a refund. They refused. Anyone can write a Trustpilot review. Please have your Voucher or Gift Card details ready before starting the chat. I am very disappointed and will making a formal complaint. Writing skills. I can see I will have to get trading standards advice and probably legal advice to get my money back. If you continue to see this Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My Item arrived damaged, but very quickly and with no fuss they replaced it.Would buy from them again. Let Ask Jess, our virtual assistant, help you with your request. I informed them that it would cost more than that to buy everything that was missing, and having brought a brand new item it should not be my responsibility to go out and purchase parts that should have been there in the first place, it should be their responsibility to replace them as the item they supplied is unusable and not fit for purpose. The seller explained I needed to take pictures of the problematic components. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They are ignoring all our emails and messages through PayPal. I would urge you to a avoid MHSTAR at all costs. No one has got back to me with a resolution and I'm stuck paying for something I cannot use. A free inside look at company reviews and salaries posted anonymously by employees. Item came within a couple of days unfortunately one of the parts had a hole drilled in the wrong place. Trying to return a glass top patio table that came with a broken part so unable to put legs on. I would not reorder this parasol Double Canopy Offset Parasol - Grey unless you plan to lift your patio and cement it into the ground which as per the photos should sit safely on top of your patio. Insulting! Companies can ask for reviews via automatic invitations. Usually, it involves talking or writing with customers. Still no resolution 3 weeks later, our local handyman came to look at fixing the hutch and said it wasnt worth the box it came in, shoddy thin wood, no protection from a fox let alone a pidgeon. I refused and he has now gone to ground and will not answer emails. Find out how we combat fake reviews. I have phoned them today and sent emails, they did, in one email, promise to send replacement and not bother collecting the damaged product, which I agreed would be OK. Some fees may apply. In our efforts to provide you with a moreseamless journey, several enhanced self-service options have been added, via our MH Self-Service Portal (MH SSP). This has been ongoing since 9 June. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Since then, their reply emails (sent today) contradict their previous emails and make no sense at all. This item is NOT safe, it is top heavy and I would strongly recommend you to keep small children away from it because its an accident waiting to happen. Saturday, Sunday and Public Holidays (in Malaysia) : Closed. 3 collection dates arranged, they failed to collect on all 3 dates. We are getting nowhere with trying to return product and get replacement product delivered by MH Star. Ordered a walk in greenhouse from Wilko online back in March and it was faulty. Honestly theyre about as much use as a back pocket on a sock. ", "Ordered 2 bar stools from The Range. Updated contact centre hours: English-language contact centre available 7 days a week from 6am 10pm AEST. AvoidObviously one of these companies operating outside Uk with a UK purchased domain.Ordered through Amazon, whom I trusted to deal with honest companies however the product isnt suitable. Never ever order from these people. It arrived when I was at work ( I had no previous notice of delivery). Distributed Order Management: new advanced technology solution by Mecalux, Mecalux presents its digital solutions at the Gartner Supply Chain Symposium|Xpo, Fema Group: AS/RS for boxes and for pallets, Codognotto: tall seismic pallet racking for a 3PL. Glassdoor. I can see I will have to get trading standards advice and probably legal advice to get my money back. 100%. Can only praise their customer service and on my experience would gladly recommend. The quality is terrible and as stated no seat, how can this company even be in business with the rubbish they are selling. I stated that I just wanted to return the package for a full refund at no expense to myself. They lie and lie about delivery even when I produced my ring door bell footage for the dates they apparently delivered! Customer Service Manager @ Mh Star Uk Ltd; Customer Service Manager @ Upad Ltd; Members Care Manager @ WorldOne; see more Human Resources Assistant @ WorldOne; Call Center Supervisor @ WorldOne; see less Education. Bought a wooden bench for the garden and it came with 2 back sections and no seat, unfortunately it was bought late last year so didnt open it as I waiting for spring/summer (however in hindsight I should have checked) so no refund for me. Trying to contact you via The Range , reference my garden furniture that is full of rust bought in September and kept in a garage .
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