Cyber Security Policy; 5. Qantas is often referred to as a "legacy airline", which is code for an airline that came out of public ownership with generous pay and conditions compared tonewer competitors. Book and Service View policies and guidelines Fares and Ticketing View policies and guidelines Changes, Reissues and Refunds View policies and guidelines Ticket Taxes, Fees and Charges View policies and guidelines Specific Needs View policies and guidelines "And then what they do is, they play one group of pilots off another group, and essentially threaten to take the flying a group of pilots is currently doing and give it to another group of pilots.". He has an Executive MBA from Auckland University. Both roles will report to Qantas Group CEO Alan Joyce. Risk management is an integral part of all organisational process. Upgrade my browser. Join Qantas Frequent Flyerorsubscribe to Red Email today. As weve done during the pandemic, were continuing to transform to make sure were well positioned for the future. To find out more about our safety strategy and performance, see page 16 of the He is a Fellow of the Royal Aeronautical Society and the Australian Academy of Technological Sciences and Engineering and holds a Bachelor of Science in Applied Science (Physics and Mathematics) (Honours) and a Master of Science in Management Science. Opens in new window. TheQantas Group Business Practices Document (PDF)provides an overview of our beliefs, values and business practices and highlights the standards to be upheld by all employees. It is the intention of the Qantas Group to require employees to be vaccinated against COVID-19 and this is being explored in all our international locations. They are: Our success as a business and our approach to corporate citizenship starts with the custodians of our brand - our people. Similarly, Qantas Airline is likely to suffer from the consequences of economic recession. An Engineering degree in Aeronautical, Mechanical, Electrical or equivalent. Management Committee and the Board of Directors, for the purpose of assessing the performance of the Qantas Group. "It's been prepared to take every angle under the act. Today we apply the same systematic approach to all risk disciplines, not just aviation safety. Bags are being loaded onto aircraft incorrectly. On industrial relations, Qantas is notoriously hard-line. The Qantas Board of Directors is responsible for confirming that Qantas has an appropriate corporate governance framework to ensure the creation, protection and enhancement of shareholder value. The Risk Management Policy serves as a statement of the overall UNCG risk management goals and focus. In plain English, Qantas would find a new company to hire other pilots to do the work. The latest FRMS was given the thumbs up by Australia's aviation safety regulator, CASA, following a 12-month trial. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. The Group's executive management team is the Group Management Committee (GMC). Using this risk-based approach, we may also deliver training to contractors, agents or persons who may act on our behalf. Comply with Group Management Systems and Policy. Our Modern Slavery Statement,pursuant to the Australian Modern Slavery Act 2018 (Cth) (MSA) and s54(1) of the Modern Slavery Act 2015 (UK MSA) sets out the actions taken by the Qantas Group to assess and address modern slavery risks in our operations and supply chains. <>/Metadata 362 0 R/ViewerPreferences 363 0 R>> He is a member of the Institute of Chartered Accountants in England and Wales. hb```a``f`e`.Ugb@ !+sLt``0\)1`K%A , OH8H#?Dl'7Np`2fr@S)A4)Ah3S[+.w`gL\Nf 2 ^! The Whistleblower Policy [PDF]outlines the operation of the Qantas Whistleblower program including what qualifies as a Disclosable Matter, detail regarding how Qualifying Disclosures can be made, who qualifies as a Disclosing Person and who the Eligible Recipients for Qualifying Disclosures are. 2 0 obj The Group aims to ensure a safe and fair working environment for our people and we also recognise the rights of our employees to freedom of association with unions and collective bargaining. "In terms of pilots, of the things that Qantas has done very successfully, because the law allows them to, is that they've acquired or set up subsidiary airline groups," Mr Lucas said. It is designed to identify, assess, monitor and manage risk. The Group Business Resilience Management System (GBRMS) is an integrated response and recovery system across Qantas Group's strategic, operational and tactical environments, and is subject to a variety of airline and safety standards and regulations. For consumer brands especially, protecting value is also about maintaining a social licence to operate. %PDF-1.6 % The Qantas Group is committed to transparency on key performance indicators, including environmental, financial and social. ESG Risk Management We're always working to improve the way we deal with environmental, social and governance risk. Group CFO 4. Opens in new window. Qantas responded by applying to have their existing enterprise agreement terminated and push the employees back to the bare-bones-award safety net, with significantly lower pay and benefits. Both Qantas and Jetstar have introduced engagement and culture-focused training programs, covering 21,000 employees. The Qantas Group is committed to implementing policies and procedures that meet our moral and ethical obligation to end Modern Slavery. We require independent third party auditors to carry out extensive on-site assessments which audit workplace practices including adherence to living wage requirements, maximum working hours, acceptable living conditions and corporal punishment. The Qantas Group entered the crisis in better shape than most airlines. Now, the first thing we do is have a look at what work is up to its time limit and has to be done, so the plane can fly the next day.". Across our workforce, we maintain an 'informed culture' of safety and security. He recalls how, on some flights, he would work alongside staff from a UK Qantas subsidiary, a New Zealand Qantas subsidiary and legacy staff, on different pay and conditions. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> We're committed to reducing our emissions in line with the Paris Climate Agreement to limit warming to well below 2C above pre-industrial levels, and pursuing efforts to limit the temperature increase to 1.5C above pre-industrial levels. Costs of acquiring and maintaining staff. It's a theory of accident causation based on thismetaphor, because all human-designed systems are fallible:They have holes in them, like a slice of Swiss cheese. We recognise our responsibility to respect human rights by taking steps to avoid negative impacts on people and the planet from our activities, and by making positive impacts where we can. Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51 per cent . % Safety and Health Policy; and 10. GROUP RISK MANAGEMENT POLICY - MAY 2021 Through our streamlined enterprise wide approach to risk management the Audit and Risk Committee is provided with visibility of material risks and our risk mitigation strategies. Therefore, there is a risk for the reduction of the Qantas Airline domestic market. Under his leadership Qantas has implemented its biggest transformation since privatisation in 1995, renewed its fleet and technology, lifted customer satisfaction to record levels and expanded with new ventures and partnerships. Our sophisticated risk assessment utilises known bribery and corruption risk indicators and incorporates the Groups established risk assessment procedures to identify potential risk and, where required, to introduce adequate controls to mitigate that risk. xkS;3[f! Supplier Requirements. The Group also supported critical government missions to repatriate Australians escaping civil unrest in Afghanistan, with 16 flights between Dubai and Australia. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/qantas-staff-far-airlines-reputation-at-risk/101391324, Help keep family & friends informed by sharing this article, Qantas offers discounts after CEO's apology, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, 'Pincers are closing': Ukrainian forces under pressure as Russians shell roads out of Bakhmut, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks. i_2vXqG}[CLwb"9 yv@VnC1_o_Snh>;7ZwL,tqXzbT4ZXFOQL0"lDV[] ]PG%d0DXlsGLh:@H"I"M0FqyPgthnaE\PDNqsuTPPj:BHzU;"&/=TTy:G5O0&[Z[nk;CO`xYaGhHJ{e~,^ZB*BXKaaPtxcN$7^jr}Pq Legal Matter Policy; 8. And we know that our continued success relies on day-to-day operational excellence and keeping a steady eye on the horizon. We set mandatory requirements to manage and protect the health and wellbeing of our employees and contractors governed by the Our Requirements for Health standard and our mandatory minimum performance requirements for risk management, as well as local regulatory requirements, standards and procedures. OurModern Slavery Statement (PDF)outlines in detail the measures the Group had to take to ensure its survival, including the potential human rights impacts, on our people, operations and supply chain. During the pandemic we made tough but necessary decisions to ensure that we survived and could recover quickly. "I don't work for a tea and coffee company. Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age . The two TMCs officially came together on 1 January, 2023, after the larger Gattinoni Group (which also . 4.2 Risk management process The risk management system is dynamic and is designed to adapt to GTN's developments and any changes in the risk profile over time. View the highlights from the latest and previous Investor Days as well as the accompanying Australian Stock Exchange (ASX) releases and webcasts. Risk Management Policy Release Date December 11, 2014 Revision Date June 24, 2021 Issued by Risk Management Committee Supersedes Released dtd. Prior to joining Qantas, Tino was the CFO of National Express Group Australia (the Australian operations of National Express Group plc), a public transport provider. Strong corporate governance sets the basis for the effective management of long-termrisks and opportunities, and positions the Qantas Group to create, protect and enhance shareholder value. With the right risk-management method, accompanied by diligent reviewing of your investments, we work to mitigate the risk to your retirement savings by minimizing exposure to market uncertainties and tempering the effects of inflation on your portfolio. Andrew was previously the founder and Managing Director of a large public affairs firm that was acquired by the Ogilvy Group in 2001. Salient human rights issues are those that are likely to have the most severe negative impact on people, through a companys activities or business relationships. Involuntary Deportees include persons who overstay working visas, are denied entry for visa irregularities, and criminal extraditions. J&5^tzbQc>PS0pp"'->]jv-y~:U2Tfpkec *onFDY;ZL6EM.wrmmn>q6_A!0VnBZ[&B X'@0.t/n3U. We aim to foster a workplace where people respect and tolerate the rights and differences of others. You'll facilitate risk workshops for strategic projects/initiatives and business as usual activities as required. This will have negative impacts on the company profits and may also be an opportunity for the competitors to thrive. In FY22 we engaged external expert advisors to conduct a refresh of the Groups previous saliency assessment. We regularly review our risk triggers and due diligence processes to ensure they are reflective of changes in the global environment and are effectively designed to enable us to identify, prevent, mitigate and account for how we address modern slavery risk in our supply chain. The Qantas Group is committed to complying with all applicable laws and regulations, and to conducting business with the highest standards of ethics and integrity. Qantas Airways Limited shares are up 1.5% in Tuesday trading as we head into the lunch hour. The Company's Risk ", A licensed engineer told ABC's Four Corners: "The planned work for the night, we used to get through it, what they planned for us almost every night. The Qantas Group announced its Chairman succession on 28 June 2018. Policies Policies Find the information you need to service your customers with ease. Qantas maintains a strong governance structure over its risk management activities. The CHESS has responsibility for strategy, policy, systems oversight, monitoring and corporate governance over operational risks of the Qantas Group. Join Qantas Frequent Flyerorsubscribe to Red Email today. Mr Joyce served as founding Chief Executive Officer of Jetstar for five years from October 2003, establishing its operations in Australia and across Asia. Over the years we have learned - and witnessed - the importance of . He is careful not to overstate safety concerns but acknowledges risks have grown. Commercial experience with contract management Italian TMC Gattinoni Business Travel has opened a new office in Treviso, in the country's north-eastern Triveneto region, following the acquisition of rival TMC Btexpert. Our approach to risk management starts with our first priority: the safety of our customers and employees. Since the dawn of the Jet Age, it has never suffered a fatal accident or lost an aeroplane hull, which is a credit to its staff and its leadership. Olivia is also on the Board of UNICEF Australia. Our Group beliefs frame our culture internally and our approach to corporate citizenship in the community more broadly. Where appropriate, we're committed to working with external organisations and initiatives that promote transparent reporting of financial and non-financial metrics in the public interest. The Qantas Group highly values and promotes a speaking up culture, where all Disclosing Persons feel comfortable to raise matters that are of legitimate concern to them, including in relation to a potential breach of any legal or regulatory requirement or a Qantas Group Policy. Remuneration Committee: Jacqueline Hey (Chair), Maxine Brenner, Michael L'Estrange and Todd Sampson. Additionally, the attempts to lay off or retrench some workers may result into litigations that will cost the company heavily. Qantas was one of the first airlines to introduce an integrated Safety Management System in the 1990s, and we continue to evolve it. Qantas risk management practices capture threats and opportunities that have been assessed using the QRAG, with risks reported to Executive Management based on their significance (risk rating and/or consequence levels). COVID-19 is the biggest challenge ever faced by global aviation and its impacts will be felt for some time. Andrew is also the Qantas Group Company Secretary. Tip Sheets give additional guidance on specific topics: Policy and Procedure . The ability to work under pressure in a highly regulated environment. From 2018, we intend our climate change disclosures to align with the recommendations of the Taskforce on Climate-related Financial Disclosures (TCFD). hR:)[%_f: -7Q&vj;gm ! q$u}^VQ PI Alan Joyce has been Chief Executive Officer and Managing Director of Qantas since November 2008. Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. Qantas's early rally lost steam and closed 0.3 per cent lower at $6.515. We're in the process of finalising plans for a new program that will see Qantas support and engage employees in contributing to charitable causes that reflect our community strategy. Third, any lucrative business will attract new competitors. Our approach Responsible lending Our credit policies incorporate consideration of ESG risk, regulatory requirements and voluntary commitments. The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. Since its privatisation 30 years ago, it has been finding creative ways to cut labour costs. Our sports and arts sponsorships are focused on supporting elite Australian talent and helping our national teams excel in global competitions. Our Supply Chain Assurance program, launched in FY18, has a clear focus on six key risk areas: This program helps us understand how our suppliers are producing the goods and services we pay them for, and to make sure they comply with Qantas'Supplier Requirements (PDF). "What we have had to do over the years to be efficient to be able to compete in a very competitive in market," Mr Joyce told ABC's Four Corners, in answer to our questions at the Qantas group financial results briefing. Opens in a new window better managing the behaviour of customers. Talk to people in safety-critical roles in aviation, and it's often not long before conversation turns to the 'Swiss cheese model'. Board & Committee Charters - Crown Resorts Corporate Governance Board & Committee Charters View our charters. Prior to joining Qantas Group in May 2002, Lesley held senior executive roles at both Ansett and Air New Zealand. Pilot Keith Marriott retired in 2020 after a career flying planes for Qantas that spanned 36 years. Prior to Qantas Olivia had held senior executive roles for a number of organisations including lobby group, the Tourism & Transport Forum and the Australian Tourist Commission. "Now, if you are a worker with a mortgage and your employer is threatening to terminate your existing enterprise agreement, the consequence for you could be that you can't pay your mortgage, that you no longer have the income coming in that you have organised your life around.". However, some employees Four Corners spoke to worried that, amid outsourcing and loss of experience, and cost-cutting and chaos at airports, the layers of defence had thinned. To find out more about our hedging policy and treasury risk management, see our FY22 continued to present significant challenges for the Group as we navigated our recovery from the widespread impact of the global pandemic. This amendment provides the Group with an additional level of verification in line with our voluntary commitments under the UNGPs, while at the same time upholding our position that the Australian Government is best placed to make decisions on the legal status of people seeking asylum in Australia. The policy must also clearly define the roles and responsibilities for managing risks; often in large organizations there is a risk manager who oversees the risk management framework and processes. As part of this, we commissioned an independent survey of several thousand employees in 2019 to better understand their experience of any harassment in the workplace. Qantas has said "data shows a lower rate of incidents compared to when ground-handling was done in-house". Mr Gissing joined Qantas Airways in 1999 and holds an Air Transport Pilot Licence with 10,000 hours flying experience. In line with the guidance of the UNGPs, the issues were identified applying the lens of the risk of harm to people, and the severity assessed based on the scale, scope and irremediability of each impact. The Audit Committee, at least annually, reviews Qantas Managements establishment and operation of an enterprise-wide risk management system. In FY22, the Group operated more than 220 repatriation flights for the Australian Government, bringing people home from around the world. A risk is anything that could potentially impact your project's timeline, performance or budget. Olivia joined Qantas in 2009 and has held several positions, including the role of Chief Customer Officer, Group Executive, Brand, Marketing & Corporate Affairs and Group Executive for Government Relations and Corporate Affairs. |}CWM[]*C:5m6n~5V}xwm]\M^^uwHYc'{{u9+jt4o\>-{67['aN~_aR,X,,EQ+:#W9u^P5B-9;+u A=3I{ ,ymxd1g9f)y>G#|DQaFAFaFAFa.A.a.A.aAaA@ @ @ @ @ @ @ yyx I work in a safety environment, on a heavy piece of machinery. Our Supplier Code of Conduct creates clear expectations for suppliers in respect of labour rights and working conditions. click here. The Company's risk management policy provides the framework to manage the risks associated with its activities. Qantas Airways Limited ABN 16 009 661 901. "We're working longer hours. It does not dispute union estimates that numbers are down by up to 35 per cent on the levels it had before the onset of COVID-19. "And, when you equated their hourly rates and conditions, one legacy crew, for example, would get you two Kiwis, three British or two Qantas Cabin Crew Australians," he said. 1 . Group Management Committee. We're proud of our joint collaboration with government and broader industry to strengthen Australias approach to anti-corruption through our participation in dedicated focus groups, such as the Bribery Prevention Network and our association with industry bodies such as the Global Compact Network. Strengthening our Code of Conduct and Ethics and Business Practices Document to communicate our human rights commitments and responsibilities, including explicitly prohibiting child labour and forced, bonded or compulsory labour or any other form of modern slavery in our operations and supply chains. Andrew moved to Australia in 2005 from New Zealand where hed spent thirteen years with Air New Zealand in various executive roles. "We can't build enough experienced people doing the job more efficiently and safely, so we do jobs more slowly and haphazardly as people just don't know, they're still learning on the job. 148 0 obj <> endobj 172 0 obj <>/Filter/FlateDecode/ID[]/Index[148 45]/Info 147 0 R/Length 108/Prev 929664/Root 149 0 R/Size 193/Type/XRef/W[1 2 1]>>stream In disclosing our financial performance, we comply fully with ASIC regulations, ASX rules and broader global reporting standards. He is also president of the Australian and International Pilots Association, a voluntary position he holds alongside his job at Qantas. Weve been serving communities for more than 100 years. "I considered it to be one of the greatest privileges that anyone could have. Opens in new window, To read our CDP Climate Change disclosures, please visit the We do this by implementing an effective risk management framework that is embedded in the Bank's processes and culture. Famously, on October 29, 2011, Qantas chief executiveAlan Joyce grounded the entire Qantas fleet worldwide, leaving tens of thousands of passengers stranded during an industrial dispute with pilots, engineers and ground-handlers. SHOW MORE Prior to joining Qantas, Rob was a Partner with Bain & Company in Los Angeles and Sydney working across multiple industries, with an emphasis on media, technology and telecom businesses. The Civil Aviation Safety Authority has endorsed multiple safety and risk management systems at Qantas, and no-one is suggesting there is currently any systemic risk. Upgrade my browser. This policy outlines the expectations that the Council and University Executive have with respect to risk management, and to ensure management can demonstrate that risks in all parts of the University are being identified and managed in a way that is appropriate for the business environment and objectives. ", When asked if it wasfair, MrJoyce replied: "It's a necessity for us to keep our business going.". And it was only realised it was done the wrong way just before the cargo hold was supposed to be closed.". Satguru Travel, based in Wembley, London, is joining Uniglobe's network alongside Istanbul's Karavan Travel, which has been operating since 1969. More detail, including the key risk findings and disclosure against the TCFD recommendations framework, is set out in our 2022 Sustainability ReportOpens external site in a new window. We are red-lining, running at max capacity in a very dynamic, challenging environment. Qantas maintains it has excellent relations with what the chief executivecalls "our people". Thats how we create value for our stakeholders, opportunities for our people and world-class experiences for our customers. We believe in showcasing Australian success on the world stage and, in turn, inspiring the next generation of Australians to aspire to great things. :`lw He commenced with Qantas as Chief Operating Officer in July 2014 and on 1 March 2015 was appointed Chief Executive Officer of Qantas Domestic. Qantas categorically rejects claims that its aircraft maintenance engineers are overworked or that there is a risk to safety. Risks are potentialities, and in a project management context, if they become realities, they then become classified as "issues" that must be addressed with a risk response plan. I couldn't have scripted a better career.". In addition to the human rights due diligence and risk assessment of new and recontracting suppliers, we commenced work to assess our existing unassessed supplier base. Over six years he helped grow the airlines network across six continents. To find out more about our diversity strategy and key focus areas, Learn more aboutInclusion and Diversity. It expresses our commitment to provide for, or co-operate in remediation in line with the guidance provided under the UNGPs where we identify we have caused or to which we may have contributed or be directly linked to harm. They've been beaten down. _^)%Ngx:(uC$[[$[[$[[$[[$[[$[[d"Ssmf_:'c[tlWzgpf J endstream endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <>stream Mr Finch holds a Bachelor of Commerce, Bachelor of Laws from UNSW, a Master of Laws with First Class Honours from the University of Sydney, and a Master of Business Administration (Exec) from the AGSM. The Qantas Group's strong governance frameworks are overseen by the Board of Directors and the Group Management Committee. Prior to March 2010, Mr Evans roles with Qantas covered many areas including a number of senior financial roles within the Group, commercial and business analytics and the implementation of major business change initiatives; scheduling of the international and domestic network, ticket pricing, revenue management and airline operations on the day; as well as readiness activities for the arrival of the Airbus A380. They feared the holes were moving closer together. ". "Unfortunately, that has been usedas a threat to the pilots. He is a member of the ACC General Counsel Advisory Board, and ACC Australias GC100 and Advocacy Network. Scope This policy sets the minimum requirements related to risk management for the Sandvik Group. Tinos current portfolio includes Group Finance, Group Procurement, Treasury, Investor Relations and Mergers and Acquisitions. The Board has approved charters for each Committee: Audit Committee Charter (PDF) Nominations Committee Charter (PDF) Remuneration Committee Charter (PDF) Safety, Health, Environment and Security Committee Charter (PDF). Audit Committee: Belinda Hutchinson (Chair), Maxine Brenner, Jacqueline Hey and Todd Sampson.
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