And changing ports would help for 10-60 minutes. This was the last thing I tried, and it has seemed to solve the issue. If you notice that your mouse tends to disconnect during idle periods, chances are you will be able to resolve the problem by disabling Automatic USB suspend from the Power Management tab of your mouse properties. Once the next startup sequence is complete, test your mouse and see if the issue has been resolved. I tracked down a replacement cable (PRIME HAD IT! Method 8: Performing a System Restore Several users reports seem to suggest that the issue can also be caused by Registry corruption. Several affected users that found themselves in a similar situation have managed to resolve the issue by uninstalling the current mouse driver version and downloading the latest version from the manufacturers website. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If that doesnt work your mouse might be broken. Unbelievable that razer are still selling products that don't work! I tried all other answers in this question, but none of them worked. The vast majority of user reports are occurring on Windows 10. So I'm basically onto my 3rd mouse. :P. @Dane411 After I had to shut down the PC? Software and Firmware Updates for Razer Peripherals. USB disconnects and reconnects randomly, anywhere from 1 hour to 3 hours, sometimes even going 6-7 hours, but definitely multiple timers per day. If you are on the new update it could be that. Ok two options one is as in the pic the other is Google up the mice manufacturers site and find the driver for that model mouse in your case the HP site if you have a different brand then that but try the Control panel update first. I can't justify buying any more Razer products so, the next company that makes anything close to a Tartarus for a similar price is getting $400 in sales from me alone, and my loyalty. https://gitlab.com/CalcProgrammer1/OpenRGB/-/releases, https://github.com/CalcProgrammer1/openrazer-win32, https://github.com/miyu/MiniSynapse/releases, Perform the instructions to install MiniSynapse. If so, try to uninstall/reinstall the driver of your Razer devices from the Device Manager before reinstalling Synapse. Things I have tried to fix this Different USB ports (wasn't expecting this to do anything anyway as they do it simultaneously) Uninstalling the Drivers Bios Update Razor Blade 15, Raptor 27 Monitor, Nommo Speakers, chroma stand,thunderbolt 4 chroma dock. That page recommends a system restore or uninstalling the USB device in Device Manager. Recently it has started happening with my keyboard (simple Logitech one) However, it mostly affects my mouse (Logitech mx518) and another mouse (also a Logitech gaming mouse). It was not possible to disable Razer BlackWidow keyboard lightning when PC was locked or screens were disabled due to inactivity. Several users that also encountered random disconnects have reported that this procedure has allowed them to fix the problem. You can try to uninstall the mouse completely and let Windows re-install it. So I installed Synapse 3 again. I had an old mouse I no longer use still in there. For PC, we recommend using the USB ports at the back of the PC. Putting it into wired mode helped for some time (read below), Since 2 weeks all my devices are randomly disconnecting from PC (by random I mean the time they disconnect and how often - there is no strict pattern for that..). Mouse works, however, as soon as the laptop falls asleep/reboots or even sporadically mouse does not work any more - re-animated by pressing the connect button and hitting the "System Settings -> Bluetooth -> HP Bluetooth Mouse Z500 -> Connection" button, one to several times. Enter your username or e-mail address. Uncheck this box, and click "OK.". If you disable on chip the keyboard and mouse are forced to enabled (according to manual) this would seem to imply the enabled setting allows access to other USB devices outside of windows (like boot from USB). How do you get out of a corner when plotting yourself into a corner. New comments cannot be posted and votes cannot be cast. I am in the UK. 89K views 5 years ago The most important step is to set your liftoff range to 1 ! Wtf razer!? Since another mouse also fails, then I would inspect the motherboard, specifically around the USB connector and South Bridge chip to see if there is any discoloration, missing componoents, or anything that looks different from the rest of the board. When the issue occurs, lights first stop responding, then the keyboard disconnects from Windows and becomes completely unresponsive. To replace it, on the bottom of your mouse is "3 sticky pads" . Create an account to follow your favorite communities and start taking part in conversations. Checking the Device Manager is going to be the most tedious part of resolving this problem. Unfortunately, at home you likely have limited tools and resources, so you have to improvise smartly. However, the next day when I booted my pc, the keyboard disconnects every 5-8 seconds. I went back to replace the mouse a second time as it was under warranty. However I have no idea what actually fixed the issue. I'm also using Viper 8kz wired. If the issue does not occur on a different device, at least you managed to isolate the issue to Windows. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. Here is Logitech's support website, and if your mouse is still under warranty, I highly recommend Logitech support. Made by redditors, for redditors, to discuss RZR products. Plug the keyboard/mouse directly to the computer and not on a USB hub. Heres what you need to do: If youre still encountering random mouse disconnects even after disabling USB suspend, move down to the next method below. This was a break in the cable. In the USB Root Hub Properties dialog, click on the "Power Management" tab. Things plugged in to USB: mouse, keyboard, controller, and external monitor. If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. Create an account to follow your favorite communities and start taking part in conversations. Just picked up 6 razer products (keybboard/mouse/mousepadx2,mouse bungee and headset stand) and same issue is happening as everyone else. How Long Do Logitech Mice Last? If you previously determined that the issue only occurs while the mouse is connected to your Windows 10 computer, chances are youre dealing with a driver issue. It is best if you have all "known good" components. There have been a few posts about this in the past few hours so it might be the new synapse update. But that's the standard reply they will give you upon first contact. the issue was back. No, on it's own as of right now that version does not work for me and nothing's changed.BUTSomebody offered me advice on how to solve the issue, I haven't tried it myself yet but if anybody does this please let all of us know as will I with my results when I can. Does this happen with any other OS installed? To cross this potential culprit from your list, simply connect the mouse to a different device and see if the issue is still occurring. Please try again in a few minutes. I SUPPOSE it happened after some Win 10 update but I'm not sure as I am not the only one user of my PC (my fiance), so I suppose there was some update going on while she was closing down PC or something. I'm having the exact same problem as well. Do the lights flicker when your issue happens? Each of the potential fixes featured below is confirmed to be effective by at least one affected user. Its possible that youre USB cable/dongle is not working properly and is somehow causing the disconnections. Headphones are going off for few seconds and then they are back on again, same with keyboard but mouse.. it only has this with my pc and not with another pc or my laptop. Connect and share knowledge within a single location that is structured and easy to search. If this does not work, do the same for the USB Input Device - uncheck the box "allow the computer to turn off this device to save power. All my Razer devices will randomly disconnect and reconnect so that they're basically unusable. Reinstall razer software and reconnect the mouse. rev2023.3.3.43278. Note that for me it worked only when I disabled top one. Made by redditors, for redditors, to discuss RZR products. - the incident has nothing to do with me; can I use this this way? Or someone might have any idea what should I try? Selective suspensions is a useful feature to have enabled (especially if you want to conserve power), but its known to cause disconnection issues with peripherals. Installing Logitech's drivers has had no effect. This is the mouse I am using now for over two years and it's been great. Razer support only in the pinned post. Just bought a Blackwidow 2019 on amazon the other week. Only shutting down iCue gets ride of disconnection. We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this particular problem. I returned the mouse thinking it was a hardware issue and got a replacement mouse. Also like OP, the motherboard lighting is also affected. When it loads, your mouse should be working fine. If you need to identify the on-board device you need to restart and disable it from the BIOS. The keyboard isn't wireless, and it's the one I got first which never gave me any problems, altough since I got the Naga two days ago my keyboard and mouse keep disconnecting randomly for no reason, I have turned Razer Synapse off and it doesn't happen so often but it doesn't nulify the problem and I didn't spend a couple hundred to not use all Press J to jump to the feed. It completely ignores my windows power settings. -Razer support would tell you to reinstall Synapse, or update the firmware, but you can't, and it wouldn't do any good anyway. I tried bending the cable left and right without lifting the mouse, it still works. I don't think this is a cable or synapse issue. Activating this element will cause content on the page to be updated. The issue is clearly software-related. ago any luck ? You can download Restoro by clicking the Download button below. In addition to uninstalling the device itself, you can uninstall all the USB root hubs on your machine, and they will be reinstalled after a reboot, as recommended in this HP article USB devices are detected by Windows but are not working properly: Razer support only in the pinned post. I thought my mouse went dead and after connecting it to my laptop, it went ON. Feel free to copy this to your own forums or anywhere you feel it is vauble to other memebers, it has been a hard slog and i really like this mouse, would be a shame to throw it away to buy a new one. From the manual I cant tell for sure what the setting on this motherboard means. I plugged it in to use and it won't even turn on. A more elegant way to disable USB suspend is to do it from the Power Options menu. Its possible that after a Windows update, your OS installed the wrong driver version, which ends up creating disconnection issues. I've been having this same problem with my razer basilisk ultimate in wireless mode, but, when I use it wired the problem immediately goes away, I've also noticed the fact that it's not really present on a full charge while wireless, but as the mouse dies, the disconnecting and reconnecting gets progressively worse. Sometimes the cursor stopped working but the LED of my mouse, keyboard and headphones are still working, but then always a few seconds later all of my USB devices disconnects all together for a short while before reconnecting again. As it turns out, this particular issue can also occur due to a power draw problem. i was struggling for months until i figured out the cause! Mouse keeps disconnecting I've had my Steelseries Rival 300 for almost a year now, and within the last 2 months, it has been disconnecting and reconnecting randomly. I just unchecked "Allow the computer to turn off this device to save power" and all is quiet. when playing games such as overwatch, i would obviously make quick mouse movements which would cause it to catch on this cable break, temporarily shutting the mouse down! It only happens with Razer, no other peripherals, and it's 5x worse when Razer Snapse is installed. Happens with all 4 Razer devices I own. It seemed at first that if I go to Device Manager and uninstall HID-compliant mouse (that and Logitech mx518 are listed) that would fix it, but it doesn't seem to work anymore or at least not every time (it keeps re-installing). Sorry if i am breaking any rules by duplicating my post from another sub-reddit, i didnt think to look for a razer reddit before posting! All my Razer devices will randomly disconnect and reconnect so that they're basically unusable. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. (Windows 7 ultimate, for those interested, i havent upgraded to 10) - i was kind of due a reinstall as it has been 5 years and my system felt cluttered. @Aaaayu: I have 8 "USB Root Hub"s. I disabled the power off feature of the first one listed and it did not effect the problem. @JesseNewman19 I eventually developed a problem where all the USB ports would be yellow warnings after booting, and I wrote a script to disable and enable them all on boot to keep them working, and then eventually got a new computer :D. Yeah, if you haven't yet, it would be good idea to swap the mouse with another computer and make sure it's not the mouse itself. Disconnect between goals and daily tasksIs it me, or the industry? First night I used it, no issues at all! Quit synapse, mouse and keyboard work perfectly! Things I've tried: 1) turned PC off and on a few times. I use my computer for gaming and, more importantly, as a DAW (digital audio workstation) and for instrument playback and recording. If you do not get it sorted by reinstalling drivers, then you should change your mouse. I hope this can help at least one person reading. Press question mark to learn the rest of the keyboard shortcuts. Connect the mouse to ports connected to front panel headers, everything else to ports on the back, that should put them on separate hosts and fuses. Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. After the first one did that that I called Logitech support and they asked me the problem, asked for the serial number and then shipped me a new one free of charge.