Ive done some testing with it to see if I could fix it, but it looks like its not a simple workaround. elmt.innerHTML = label + :; function hideEmptyFields() { Ill see if I can recreate the second problem Im having and submit one for that too. But I have an issue, when I show the form in the Service Portal. 0 coins. I have populated some categories in addition to the out of box categories included with Madrid. Great addition but a bit more info could be needed. Configuration fields . I've updated the article. We have a global variable set for attachments with a real generic label Please attach any pertinent data. Is there a fix for this? Example: var el = g_form.getControl ('short_description'); el.style.color = 'red'; el.style.fontWeight = 'bold'; Why does the rule have to exist for every target table if its hte same code each time? labelElement.style.backgroundColor = color; Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. Catalog item and Record producer are two fundamental of service catalog in servicenow. Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. WARNING at line 13: Use the array literal notation []. Not a strange question at all. How can i perform it . Is there something that Im missing? I tried digging around online, but wasnt successful in figuring it out. Is there a proper earth ground point in this switch box? For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. Then youll need to force an update to all of your record producer records that you want this to work with so that the customization will take effect. Again a great solution. Typically, record producers are used to allow users to create incident or change request records. Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. var emptyVars = []; Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Ive never had an issue with this in Firefox so Im not sure why it wouldnt be working for you. Both these are used frequently to order items, to interact with customers for the purpose of providing services to various departments and customers. Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. Yes, this script should still work just fine. Table Notes; sc_item_produced_record: Associates record producer used with the record generated: question_answer: Stores answers (values) to the questions (variables) a record produced via record producer Say if Region is Africa, my next label should say which location in Africa? Thanks for sharing! That should be just what you need. Your above solution works brilliantly, if we dont have check boxes and Containers. I tried it on several requests on both of our sites and it works fine so there must be something else blocking it from working for whatever reason that doesnt happen on ours bizarre ill be interested in seeing what Mark says.. g_form.setDisplay(variables.caller_id, false); works fine there. You can also view the icons within. Thanks a lot. Thanks for the script, it works pretty well on backend. Connect and share knowledge within a single location that is structured and easy to search. This has been really helpful. Thanks for your reply. That is Very Cool. Record . No way to handle the container, but you can hide checkboxes. Variables have come a long way since the early days of ServiceNow. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. If you need this to work for non-task tables, you can simply create a duplicate business rule there. I know your script works for others, so it must be something within my implementation of sc_task. Thanks for contributing an answer to Stack Overflow! To get access to the Element (like with getLabel) you can use g_form.getControl (.) pretty much like incident . If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. For a variable, the label of the variable is returned. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? How To Add Schedule Job In Update Set In ServiceNow? How would I do that? producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. 2015 Locate any record in any table, by . Client scripts cannot be run from a list view. The element HAS to match in your reference qualifier for the subcategory variable. Worked like a charm! Is it possible to call the function and not change the text of the current label (I only want to change the color)? This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). Thanks Mark! Sign-up to get the latest news and update information from ServiceNow Guru! In this episode I'm show how you can create a record producer where you let the end user add an attachment with data and then you process it through an impor. I am trying to modify this script to allow enabling and disabling mandatory for the variables based on another flag set on the sc_task record. What is the difference between UI policy and Data policy In ServiceNow? Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. Any way to make this work on macros and Macros with labels? Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! They dont allow you to implement one single script to fix the issue. You can add columns to the view as you see fit. You have to address it for each item or variable set and continue to update and modify for each variable you add. My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. My record producer gathered information like how many sprints they wanted, what project the sprints would fall under, and when they wanted to start the sprints. Its not being set up properly at the client though. Hi All, Welcome back. Is a collection of years plural or singular? Record producers in Service-nowallow users to create records on any table directly from the Service catalog interface. if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { What is your opinion? / servicenow catalog variable types. The reason its there is because the original version of this script had to hide the variables via DOM manipulation. Script works great in the ITIL view of ServiceNow, but doesnt work in the Service Portal. https://wiki.servicenow.com/index.php?title=Annotating_Forms, Can anyone explain the functionality of the above code plzz. As I saw in the docs, variables.name notation is not supported in Service Portal. I would like to be able to still use the variable set but change the label. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. My users certainly enjoy it. What is ServiceNow Record Producer 2. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. g_scratchpad.emptyVars = emptyVars.join(,); The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? }. Use catalog item add multiple items to cart and generate request and multiple RITMs. The post Certified Diversity Recruiters appeared first on Crossfuze. Check out the prototype API for more details. Modifying the Label of Form Fields With Client Scripts, //Change the description label to 'My New Label' with bold red text, // gaining control of the variable in question with calling the getControl function and selecting the label, // In this area you can adjust all of the css related styles, //left element id = validate_select_0_title_row, //right element id = validate_select_1_title_row, Bringing the Update Set Picker back from the UI14 Gear Menu, Send a Knowledge Link when Attaching Knowledge, Collapse Navigation and Header Frames via Script, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Condition: current.script.indexOf ('Force population of record producer') == -1. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. I know how to get the data from the field, but if I try to get the label with producer.variablename.getLabel() I get NULL. To create a new reference field mapping select 'Reference' from the New Mapping field drop down then enter the name of the source field that you want to map. You could exclude all check box variables from the list by modifying the two queries in the code to account for variables with a value of false. Please suggest. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. In this video I show you have you with the leverage of flow, can create multiple records in multiple tables through one record producer.Video recorded in Orl. Hi Mark, Thanks for the above, Ive slightly modified this to set the backgroundColor of the label as below: labelElement.style.backgroundColor = color; Im struggling on fields which automatically flip the label above the field i.e. Came here lots of times when the wiki did not solve my issues. as a result. All variables can be rwached through the producer object in the record . If theres somebody that can write code that avoids the use of eval to solve this problem, Id love to post it. So for example. Even though there is a record producer Script field and a producer script object to work with, nothing is built to be able to dynamically identify the record producer used. I couldnt get it to work with a previous aspen patch so i had it removed awhile back but it looks ok now. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. Awesome! The alternative would have been to remove the dom reference and replace it with glide. You did such an amazing job. Now you know why I didnt include it in the examples :). Subscribe to get the latest news, events, and blogs. However, they are currently on Berlin but are going to upgrade (skipping Calgary) to Berlin and was wondering if I should still be considering this or just use the new UI Policies for dealing with this. Adding a lines like. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. ERROR at line 3: Expected ) to match ( from line 3 and instead saw ;. emptyVars.push(v.getGlideObject().getQuestion().getName()); Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. Does a barbarian benefit from the fast movement ability while wearing medium armor? Client-side gets them via g_form.getValue ("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables [fieldName]). Oftentimes it is more desirable to []. Theres no good way that I know of to do this. Please keep in mind that simple is generally best with ServiceNow. Here is a report based off a database view. Nice work! The primary difference is in the way the elements need to be selected from the DOM. /* Put all variable values and labels from the variable pool into an array */ 2. Why is eval being used? Weve added a notice to the top of this article to note that the methods in this post have been deprecated in the latest ServiceNow releases. Time arrow with "current position" evolving with overlay number. The dependent value is the value that this data depends on. Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. It depends completely on how you use it to solve the problem at hand. Script: /***There is no dynamic way to record the record producer used so we can force it here. App Engine Studio creates the Catalog Item. For extended tables (such as incident) you can override the label for a higher-level table (such as task) just by changing the table name on the label record and doing an Insert rather than a save. You can try out this report, however you will quickly see that sys_ids are used in the table and the report isn't overly that valuable. We are using the Summary of Requested Items mail script from the wiki. I've updated the article. Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. is just going to return the string value of whatever field you're asking for. Hi Mark, thanks for sharing this. access of field label? Typically, record producers are used to allow users to create incident or change request records. Here is my code snippet which I am trying to get the value -. What kind of script object are you coding here? Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. Record producer variables are stored in the question_answer table. Would you say this solution is still needed with the changes to UI Policies in Calgary? *2 .getDisplayValue()DOCSMRVS.getCellDisplayValue()DOCSVariable.getDisplayValue()DOCS.getDisplayValue()GlideRecord, Variable(Label)(DisplayValue), Variable(Label)(DisplayValue)Variable(Name)(Value)API, GlideRecord.getLabel().getName().getDisplayValue().getValue()MRVS.getName()undefined, MRVSDOCS, ReferenceList collectorAttachmentChoice, ITSaaS.IT.. Sign-up to get the latest news and update information from ServiceNow Guru! I have a need to edit some variables at certain stages of the workflow once the item is created. Find centralized, trusted content and collaborate around the technologies you use most. Nice work!, What does the $ & $$ means in above script? Its so much of a hack that its likely to break in the future so Im not even sure that youll want to use it. It is possible, and this post will show you how it can be done. Non-admins can still see all the empty variables. Should work the same way on sc_task as long as you have the same scripts in place for that table. populated in a reference field on the target record named 'u_record_producer . https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS! Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. Advertisement Coins. I've created a 'changeFieldLabel' function for this purpose. Can we change the section label similarly. To fully enjoy this site, please enable your JavaScript. I dont have specific code for that though because it will depend on how your UI macros are constructed. // Only run eval() function once to avoid recursive loop You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. Works great on regular variables though. How can I get it to redirect back to the homepage outside of the iFrame? This script takes the values of the 'caller_id . Thanks Mark,,, arrrgh BTW, why do you use the condition: !RP.isPopup() in this Display BR ? Thanks for the feedback. What [] Is it a known issue or I have to do something else. Also, anyone work in a regulated environment where hiding fields on a form, even if empty dynamically would be considered a violation? Unchecked check box variables actually have a value of false. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. This works just as well: Ugh. 2K subscribers Variable set in servicenow is a collection of variables which is reusable and we can use variable set in multiple catalog items and order guides. All Rights Reserved. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. You can store the reference field value in any field type, but I think a reference field is best. This tool allows you to populate variables on a catalog item or record producer automatically, by simply using a custom URL. I search the glide system class documentation but could not spot it?? Has anyone had any issues with this with the Aspen Hotfixes? Use the Data panel to see the variables and variable data types for a flow. The reference qualifier here is important. Alright now this should be functioning. by modifying the script field entry on the record producer. ServiceNow offers a handy little feature on forms that use choice lists. Youll need to get ServiceNow support to help you with this. You did such an amazing job. Im trying to do the exact same thing for an approval record. + emptyVars[i] + "\", false);"; In second way I am getting undefined and in the first way script is not getting processed further without giving an error. Anyone found a workaround for that? Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Great example. In this example it will be the Assigned To field (which contains the Sys-ID of the source User record). Specifically approval requests. ServiceNow: Using Variable Condition field on custom tables. Ok, any idea how to do that? Label fields label. Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. I just updated the code above with some versions that should work better. How To Find Users Logged Into ServiceNow Instance? Form is normal . Any way to loop through all of my elements that begin with u_, and color them? Keep it up. Just implemented this script into our test environment and works quite well (Helsinki Patch 11) expect for check boxes, empty check boxes still remain? Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Why is this the case? Ill provide an update when I figure it out and if nobody has already posted it. Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . Record producer simply insert a record in the selected table. for(i = 0; i < emptyVars.length; i++){ Just make sure that you check the Inherited checkbox if you decide to set this up on the task table! http://theduke.digital/contact/ Duke Digital Media sponsorships \u0026 consults: https://theduke.digital Write your resume like a KING: http://theduke.digital/course-hired/ My 1500+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk Twitter: https://twitter.com/rfedoruk LinkedIn: https://www.linkedin.com/in/rfedoruk/ CJ\u0026TheDuke Podcast: https://feeds.transistor.fm/cj-the-dukeDonations: https://paypal.me/robfedoruk Want to take your ServiceNow reporting to the next level? '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! It would be nice to not include those that are empty. Then you could predictably target that in a client script. We are noticing this in the latest version of Calgary. Disregard my inquiry I was able to fix the issue by shifting my title from the Variable Set to a Container Start, and then marking the container start as not global. I have been racking my brain on trying to get it to work on the sc_task table. We had to take Calgary Patch 3 to resolve this issue. Not sure if its possible there actually. Variables have come a long way since the early days of ServiceNow. Any fixes for that? Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. Absolutely. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! Ive confirmed that its not the business rule. } We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. I am not able to fetch the values for these fields in the script. Great site you got. More than one way to skin a cat . HmmI tried to create the BR, and when I use the syntax checker, I get these errors. The use of eval shouldnt be a concern in this case though since its limited in its scope and the information being included in the eval statement is all controlled from the back-end. if(g_scratchpad.emptyVars != ){ Ive tried using label_left and label_right with no success, any thoughts? The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. servicenow catalog variable types. producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. Not the answer you're looking for? The post Certified Diversity Recruiters appeared first on Crossfuze. Is this a case where I need to dotwalk from the variable set to get to the object? It worked perfectly again after that. Ive updated the code above. Click the Continue button. Description. Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface.
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