Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. Stubhub serves customers worldwide. Join the list. customersupportuk@stubhub.co.uk. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. wikiHow is where trusted research and expert knowledge come together. Email Address. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The implications for my own role at StubHub were uncertain. StubHub is the largest ticket marketplace in the world and enables fans to Open our virtual assistant, click on "Contact form" and let us know how we can help you. Stubhub, Inc. operates as an entertainment ticket agency. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. If you buy through links on our site, we may earn a commission. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. In this regard I was right; but major unforeseen risks would also unfold on my journey. The contact number is only for US and Canada. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. In February of 2020, we sold StubHub for $4 billion. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. WebGet in touch with us today! Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). WebSend us a message. StubHub will send you an email with instructions on how to claim your refund or credit. 1412 Broadway, New York, 10018, USA. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. Enjoying This Built In Excerpt? This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? Give us a call if you need help with something urgent. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. Cons This article was co-authored by wikiHow staff writer, Eric McClure. Alternatively, Personally, though, I found it disappointing. Published and reprinted by permission of Houghton Mifflin Harcourt. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. How do I get my tickets back if they didn't sell? Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). If a crisis like this had hit us earlier, wed have been in better shape to weather it. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Does StubHub have live chat? Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. StubHub was a brand I knew and loved. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). We use cookies to make wikiHow great. Joo Almeida D'Ea Head of Integration Office. Fax Number: 1 The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. Every order is 100% guaranteed. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. In 2018 and 2019, eBay faced mounting pressure from shareholders. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. Field Operations and Last Minute Services. Ticketbis makes it easy for users to attend events all over the world. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. Being OK With Spectacular Failure. Our RSS feed includes all eBay news articles published on this website. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. It To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Contacting StubHub While StubHub does not offer live chat, they do have a phone Founder oftheBoardlist, Former President ofStubHub at. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ She has a successful track record scaling and growing businesses internationally. WebNYC Flagship Office - Stubhub. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. NYC Flagship Office - Stubhub. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. Evaluating all of these factors, I agreed to join the company. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. His digital chapbook, The Internet, was also published in TL;DR Magazine. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances.
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