Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Takes no accountability for a time glitch that had us go to a show at the wrong time. These people are thieves and liars. Unsubscribe at any time. I tried not to trip thinking I could sell them forward. Showed up after start of game and lot was closed. Terrible customer service. I never will again. Wed, 11 May, 2022 at 5:09 PM. Then allows the seller to change the date to the day of the event. I never received my tickets but was charged for them. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! Contact Us About The Company Profile For Vivid Seats LLC. I highly recommend purchasing tickets from a verified seller on Vivid Seats. Customer identification can be provided if needed. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. They simply dont care. I spoke with Carlos A over the phone to purchase my tickets. Desired outcome: The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. I had a purchase trouble on Vividseats. We apologize for the frustration you experienced. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. He checked several times and assured me that the seats were handicap. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. The insurance was $65.82. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Never again. This was an absolute nightmare. In my eyes I trully beleive you are a rip off company. Desired outcome: I was purchasing 3 tickets and wanted to make sure we are all seated together. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Sellers can choose the price for their tickets and modify them at any time. All Rights Reserved. Claim it and get a lot of features. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. They are aware of this issue. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. I simply want a partial refund because I feel that is fair. You are paid through PayPal after the event occurs. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Vivid seats is such a scam!!! I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. If you have any additional questions, we encourage you to reach out to our online support team on social media. The request was put. How is one supposed to know that xfer Piggyback means your tickets aren't together? A. Amalia G. Today. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. A link has directed you to this review. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. We're serious about getting you to the live events that you love. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . . Can I exchange my tickets for a different quantity, or for tickets to another date or event? Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. I don't expect they are willing to give an apology. These seats sell for $35.00 each. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Marvin J was a great help to me in getting my tickets when n the website wasn't working. I called before the event and after. The issue was they didnt have the tickets, but had 2 close by. WONDERFUL Young Man. I was unsure on how this all worked. I had to buy either 1 or 3. 5.5 Total Score. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. The tickets are yours now to you have to figure out what to do. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. It guarantees your tickets will be valid and arrive in time for the event. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. How do I determine the seat numbers for a ticket listing? September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Service 254 Value 245 Shipping 164 Yes. I will never ever purchase from Vivid seats again. Well start sending you the news you need delivered straight to you. Conveniently buy and. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. First time using Vivid Seats to get tickets. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Request to speak to a Vivid Seats agent. I complained and they advised these were upgrade tickets and no refund would be issued. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Got us a great deal on our tickets love this company. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! We spent $700 and had our experience ruined for really no good reason. For 2 and now the event is selling them for 25$$$!!! Scammed!!! they are all the same basically. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. For further help, send us a direct message. Is SeatGeek Legit? says they have a no refund policy unless the event is cancelled. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. The company says it "provides a legit, safe and secure platform. The request was put in minutes before. THEY ARE SCAMMERS. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. No issues at all, would use them again. They made me jump through hoops to get my money back. You advised that you arrived at 7:50 PM. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. I wish you didn't exist. Vivid Seats has 450 employees. Desired outcome: Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. I thought Vivid was a pr0n company. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. It was smooth and I didn't have to do all re-ordering process again. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Yes. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. It asked how many tickets I wanted which I selected two. We are filing fraud with the bank and reporting to the bbb. Called customer service and she said we have to fill out a form and wait. Just another company who still made money over COVID. The company was founded in 2001. I was terrified that I would not receive my tickets. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Never again. The email made a vague reference to covid 19 but no definite reason was given. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. The tickets were in TTC3 seats 30 and 31 in corner. I will always use vivid seats when getting my tickets. Save. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Ultimately, hung up on me. I bought tickets 2 months in advance. We believe in full transparency, and strive to ensure our fans are informed. Jeremy of Las Vegas, NV Verified Reviewer. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! The latest review was 2 months ago. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. I specifically chose a section my whole group is in. It is a safe and secure process. One can only hope these ticket monopolies will be better regulated in the near future. A refund or seats in RTC4. Suggest you use another ticket broker. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. They take your money, and you have no valid tickets. I will never use vivid seats ever again. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Verification can help ensure real people write reviews about real companies. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid Seats Review: Is it Legit, Reliable or a Scam? Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. That means the seats were $351, not $264. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Vivid charged me 78 dollars for a 30 dollar ticket. I bought my tickets 5 months before the show. The seller sets the ticket price. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. I do expect a responce and an apology for this overcharge. We lose as a result of your opportunistic business model. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . They refuse to give refunds for anything. This information will help to determine next steps. The site didn't show the total of $632.10 until after I purchased the tickets. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I could not attend. I had listened to his show on the radio (and bought many of his books) for many years. We absolutely value your feedback and apologize for the stress this may have caused you. Vivid seats will not do anything. Tickets to Aint to Proud Stage Play in West Palm Beach. They go above and beyond to make my transactions fun and fast! No. Her personality was fantastic and the whole experience was just perfect.