Reddit, Inc. 2023. Please Call To Make A Payment On Your Booking. I had that problem yesterday while trying to make a reservation. Final step go to the payment site on Royal there is the $654 outstanding balance again. I kept getting this same error message so kept trying different cards. You can always call the cruise planner phone number and have a live person help you out. Try going through the main website "manage my cruise" tab. any solutions or will I brave the phone lines tomorrow morning. If you have an account, sign in now to post with your account. Copyright 19952023 The Independent Traveler, Inc. It's super annoying - has anyone else had this issue? You will be able to leave a comment after signing in. By #1 Posted September 27, 2020 Anyone else having issues making a payment? But as @SpeedNoodlessaid, this is a good opportunity to let a travel agent book and help you. I do hope you are able to resolve your issue and enjoy your cruise. My payment info is saved to my computer for Apple Pay, so I just put in one number and it enters the rest for me. Changed the dining selection and voil!! Sorry, something went wrong, we are unable to complete your transaction". Also it pains me to say this (because I believe their purpose is to download the Chrome installer lol) but sometimes the OS provided browser (Edge for Windows or Safari for macOS) will work better to circumvent a browser bug in Firefox or Chrome. , You will be able to leave a comment after signing in. The truth is their website is crap! Driving me nuts. If you have made your booking through a travel agent, you will not be able to view or pay balances online, please contact your Travel Agent. I was trying to call the Royal Caribbean help number and there was a recording that they were closed. I tried to explain this to the young lady at RCL but it was a bit pointless, I just paid with my Visadebit online (that didnt work over the phione though!). Add your Reservation number, Last Name, Ship, and Sail Date to retrieve your reservation page. Use the automated system and your reservation number to request a. confirmation be emailed to you. Scan this QR code to download the app now. 19952023, The Independent Traveler, Inc. "There Was An Error Connecting To The Server. I'm sure they will fix whatever is going on and take my money tomorrow. ", Their siteis the most unfriendly/screwed up I use, I spoke too soonWhere as in Chrome I cannot even get into the payment screen; in Edge I get as far as adding card details to pay off a chunk then I get"Error retrieving Booking Data.Please try again".Error, I'm getting that same error in Explorer, Chrome and Safari won't even let me into the reservation. While I agree with you about ease I find the security factor gives me angst. I'm on a Mac Book so my default browser is Safari. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. September 30, 2021 in Royal Caribbean Discussion. Clear editor. What kind of refund am I entitled to if I cancel my cruise booking? So I went in and tried to book a separate room for me and DS1. I've been trying to rebook a cruise that was cancelled due to the pandemic, but after going through the whole registration process online my credit card was refused! Write it in the comments on that post! I agree with you. Finally, after they attempted to access the booking on their end and were able to, they explained that I should be using Google Chrome. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features. No matter what card I use (all have sufficient funds) it wont accept my payment but when I call to add the items, it goes right through over the phone. Vaccine Requirement. Privacy Policy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ive logged out and back on. None for me and DS1. Royal Caribbean's onboard sales program, dubbed NextCruise, provides several perks and incentives -- like reduced deposits, discounts for third and fourth guests, and extra OBC. I'm not going to say that this is the issue. Now our son has had good luck with Royal's payment plan when he books directly (no travel agent), but I believe he uses a credit card rather than bank account debit. Only one person could be logged-in to an account at a time. Didn't think the Bank of America RCL card but also didn't realize you spoke to your CC already. You cannot paste images directly. Still getting an error message that says "Whoops that page has sailed on". Realized the "My Family Time Dining" option was the only difference for my booking vs my husband's booking (DS1 is too young for MFTD so hadn't been an option when booking his room), so I deselected that option. Cance. Your previous content has been restored. I can't seem to pay for drink package either. ABSOLUTELY BONKERS AND BAFFLING. But, it sounds very familiar to how things with Royal's website used to be several years ago. Many thanks! (Out of curiosity). I waited a while and tried again Same issue. contact us. Based on all the replies it sounds like I better be prepared for the issue to repeat itself even if I'm on Chrome next time. I had to close the page and start over. Who would have thought it would be so hard to make a payment! Thankyou to those who posted about Dining I know this is an old post but I was going nuts trying to book ALL DAY until I Googled it! That would list your FCCs if they've been applied. This has happened to me many times. They've told my agent it would be 3-5 days, then 10 -14 days before my money is returned, They stole it from me instantly, but can't put it back in now for 15 days. The website would respond by either asking for a 9 digit reservation number or by saying, It's nothing you're doing wrong! To access your reservation, go to reservation look up. erinsmom03, April 22, 2021 in Royal Caribbean International, Is anyone else experiencing a glitch when trying to make a cruise payment? 3. If they make an error charging my CC, a quick call to Chase isolates the charge until it can be fixed. Direct deposit payments are also accepted. erinsmom03, April 22, 2021 in Royal Caribbean International, Is anyone else experiencing a glitch when trying to make a cruise payment? I've made final payment and just want to start check-in for a January 2019 cruise. The dinner selection was the reason we could not pay our booking as well. Pasted as rich text. Change to a web browser you never use and I bet it works. Gotta love RC's user experience team and whoever does their SSO work. This worked. It can't be 'routine maintenance' since this has been going on for 2 days now. I waited a while and tried again Same issue. You should try calling 866-562-7625. Scan this QR code to download the app now. Use the automated system and your reservationnumber to request a. confirmation be emailed to you. CREDIT CARD PAYMENTS Again, if things were working right (and by things I mean single sign-on), you would click on "Cruise Planner" and be directed right to your Cruise Planner (because you already put in your account information). Still getting an error message that says "Whoops that page has sailed on". Phoned up and waited over an hour for it to be declined! Sorry for duplication! Privacy Policy. Good Luck! Geesh! I too am having trouble accessing my Cruise Planner and online check-in. So I can't pay for items I ordered - e.g. A error massage about a bad gateway comes up. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. After about 20 mins of trying and failing to book, I noticed I got a confirmation that the booking had actually gone through notwithstanding the error messages. Find all the information, including payment details and due date. If you're concerned about losing a good price you can call Royal directly and purchase whatever you were going to purchase over the phone. 2024 - 2025 ADVENTURES FROM AUSTRALIA BOOK NOW SAIL FROM BRISBANE QUANTUM OF THE SEAS 2023 Cruises Book Now SAIL FROM SYDNEY OVATION OF THE SEAS Phoned up and waited over an hour for it to be declined! Your link has been automatically embedded. Reddit, Inc. 2023. AngelC Amazing places deserve to be shared with others - why not Write a Review! That has worked as a "backdoor" to payment page in the past. The payment schedule . Paste as plain text instead, 12. 19952023, The Independent Traveler, Inc. Error 405: Request method 'GET' not supported", ANNOUNCEMENT: Sea the World a Little Differently ~Sponsored by My Cruises. Your link has been automatically embedded. I'm not comfortable giving my CC# over the phone, so I tried to wait out the maintenance. By Write it in the comments on that post! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I called and after being on hold for 30 minutes, the representative said she logged in just fine and it suddenly worked. There seems to still be one backdoor that works. Payment Error Payment Error By AngelC April 10, 2022 in Royal Caribbean Discussion Share Followers 0 Reply to this topic Start new topic AngelC Members 1 Posted April 10, 2022 I'm getting this message on every browser, every device, even in incognito when I try to book a new cruise: But! ", ANNOUNCEMENT: Sea the World a Little Differently ~Sponsored by My Cruises. 19952023, The Independent Traveler, Inc. 1 2 Next cm7407640 Regular Contributor 06-21-2022 04:22 PM Be Wary of Royal Caribbean Virtual Gift Cards Purchased through AARP After several attempts to pay for my upcoming cruise using Royal Caribbean virtual gift cards purchased through AARP, they keep getting rejected as "invalid." My travel agent has call them twice and I have called them once. The unofficial subreddit to chat about all the WOW moments while sailing with RCCI! Any resolution for anyone? Interesting. Instantly went through. For more information, please see our Click the " Make a Payment " button under your remaining balance. I'm sure they will fix whatever is going on and take my money tomorrow. Yep, I tried that, including a different computer and browser nothing works, You should try calling 866-562-7625. I just tried that one and it works. The unofficial subreddit to chat about all the WOW moments while sailing with RCCI! Reddit, Inc. 2023. Travel Requirements & Documents. There seems to still be one backdoor that works. Online Check-In Boarding. I've tried Chrome/Firefox/IE/Edge even safari on my phone. No explaining what is going to work. I think in your shoes, I would pay the $500 and let them hold it hostage to ensure your cruise. Pay your balance online. My error states, "Sorry, something went wrong, we are unable to complete your transaction". Copyright 19952023 The Independent Traveler, Inc. So_Tweetie, July 8, 2018 in Royal Caribbean International, I've been having issues with the Royal Caribbean cruise planner website and trying to access my booking by entering the 7 digit reservation number. Is this just me? I'm trying to pay the balance and i get an error. What a random barrier! 1 Posted September 30, 2021 I am having issues paying for items on an already booked and paid for cruise. Later I realized DH was actually booked into two rooms (a second confirmation for him trickled in for him a few minutes after the firm). Reddit and its partners use cookies and similar technologies to provide you with a better experience. Paste as plain text instead, The unofficial subreddit to chat about all the WOW moments while sailing with RCCI! I don't know anything about user interfaces but would think this shouldn't be all that complicated to remedy. 2. Same here. Check out the pinned FAQ before asking a question! Thanks for sharing your opinion, I'm always happy to amuse people. We got the email reminding us that payment is due in 2 weeks. You need to enable JavaScript to run this app. I think your specific issue is less prevalent than most, it is certainly more painful. I've tried a couple different cruises, as well as a different browser on a different computer. I get a message saying: Access to reservation *********** is temporarily unavailable, so check in other guests or try again later. Future Cruise Credit. On the other hand - if someone attempts to do this in Chrome and it does not work, this can happen too. Posted February 1 Sorry this is impacting you this way. Get the error n Chrome but looks like I can do it on Edge. RCI IT OTOH could very well cause something like that. internet package, and one item - a dining package - is no longer available on line. You don't need to talk to the Royal Help desk they are no help. It is with a credit card, but i have paid with this card for other things plenty of times, and i know theres money on it for the payment, just dont know why it isnt working. I'm using Chrome :(. see our onboard activities. Got an email for a courtesy hold, so I called the number they gave and paid the deposit through the digital assistant- at about 5:12 pm. Copyright 19952023 The Independent Traveler, Inc. I can't call them because their offices are closed for the Labor Day holiday. Jaz52002, August 19, 2021 in Royal Caribbean International. This worked. Phoned the bank - no issues with my card but told to tell RCL that. Is anyone else having a problem with their credit cards on the Royal Caribbean website? Upload or insert images from URL. I too am having trouble accessing my Cruise Planner and online check-in. Upload or insert images from URL. Payment error Im currently trying to pay a deposit for a cruise and i keep getting this error message: "Sorry, something went wrong, we are unable to complete your transaction" Is anyone else experiencing a glitch when trying to make a cruise payment? You cannot paste images directly. Write it in the comments on that post! However, the booking was only for one of the rooms, so only for husband + DS2. Check out the pinned FAQ before asking a question! Alas, RC must have one terrible user-experience teambecause none of this happens, and all of us are left frustrated and contemplating our lives. Update: RCI on Twitter now acknowledges they have a website problem processing payments and "it's being looked into". #1 Posted December 9, 2020 (edited) I am trying to book the November 2021 Rhapsody TA. Sometimes you might have to go as far as clearing all cookies and such. Definitely a tech issue. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Display as a link instead, All rights reserved. Hey guys. I finally called did it by phone. Its super annoying - has anyone else had this issue? ChuckC What do I do? You need to enable JavaScript to run this app. Been down all day with my cruises. I usually use Brave but some sites don't play nice with it and sometimes even chrome will goof. Logged out and then came back in through Internet Explorer and got it to work. For more information, please see our You will be able to leave a comment after signing in. (2/2) If you purchased the package a refund will be processed back to the payment type used at the time of purchase. After reading about your experience just left the dining option as it was and payment went through. 4. April 10, 2022 in Royal Caribbean Discussion. I'm getting this message on every browser, every device, even in incognito when I try to book a new cruise: Sorry, something went wrong, we are unable to complete your transaction. 19952023, The Independent Traveler, Inc. It is definitely "My Family Time Dining" that gave the error message. Keeps giving error 405 GET. and our So I can't pay for items I ordered - e.g. Upload or insert images from URL. Just triedto purchase dining plan and still showing error. A error massage about a bad gateway comes up. Cookie Notice Thank you!!!! Please Call To Make A Payment On Your Booking.". I don't know why their very first suggestion wasn't telling me to try Chrome, I am surely not the first person who encountered the issue. explore our destinations. Once deselect payment went through. I've logged out and back on a couple times. Labor Day or not someone should answer the number on the back of the card, 24/7/365(6). Was in Chrome for checkin and it wouldn't let me enter cc info. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I tried three different credit cards and all three were refused. Your previous content has been restored. Thanks! Grrrrr so frustrating. - Leah Have a quick question not answered by the FAQ? On the main RCL website, scroll all the way down to the bottom where there are lists of things you can do on the website and click on"Make a Payment". No way Im giving them (or anyone for that matter) access to any of my accounts. I asked them on Twitter and the response was to clear my cookies and if that doesn't work then call to pay. You cannot paste images directly. I've been having issues with the Royal Caribbean cruise planner website and trying to access my booking by entering the 7 digit reservation number. You can post now and register later. Issue buying excursion (error) - Royal Caribbean International - Cruise Critic Community I called RCL this morning and they ended up submitting a ticket for this but wanted to verify if. Payment not accepted? You can post now and register later. But when you try to login to aforementioned link, you get re-routed to https://www.royalcaribbean.com/account/, which then asks that you click on "Cruise Planner". They are know for not giving it back for months after cruises were cancelled. You will be able to leave a comment after signing in. By Me too!! anyone else have the issue where you cant make a payment? Programmers have sorting screwed up. i'm having the same issues did you fix yours? anyone else have the issue where you cant make a payment? Same here! Tried for three days, finally gave up and called CS to pay off with them over the phone. Oh well. The website would respond by either asking for a 9 digit reservation number or by saying, "There Was An Error Connecting To The Server. Have a quick question not answered by the FAQ? When I came back to my reservation, I was not able to get in again. I'm checking if Fcc's have been added. In my case I'm pretty sure the issue was that I had selected My Family Time Dining. Online Payment's 6hrs ago with no issues. Tried to book a cruise and went to put down a deposit but it just said payment error. FWIW, just tried using Discover as well and that generated the same error message. It will take them 10 seconds to do that at check-in. Your link has been automatically embedded. By It is easy and secure. 5. Contact Us This should not have happened to you. Try going through the main website "manage my cruise" tab. Ive tried a couple different cruises, as well as a different browser on a different computer. Trying all morning to book excursions and internet and when I click to pay with Mastercard, I get this error "Error 405: Request method 'GET' not supported". You just need to call the regular reservation line and tell them you want to make a payment. My partner tried using hers and the same result, any help or advice would be much appreciated! back to home. Display as a link instead, See odd that Royal Caribbean does not want to take money. It was not a Royal Caribbean credit card. Privacy Policy. Larry H The amount of . I called the number and spoke to a representative and she said it's a problem with their payment system and to try again in 2-3 hours since it's a known issue and IT is working it. They are masters at resolution and it will cost you nothing. The error I'm getting is: CONNECTION ERROR There Was An Error Processing Your Payment, Please Try Again Later There is a survey at the end of the call so I told them that their online payment system is not working. However, while I may have to wait forever for the refund to clear, they at least quickly agreed to process the refund without hassle so the guest relations experience went well. ANNOUNCEMENT: Sea the World a Little Differently ~Sponsored by My Cruises. Amazing places deserve to be shared with others - why not Write a Review! Wow, that would definitely upset me. I had that problem yesterday while trying to make a reservation. explore our destinations I've had the same issue since yesterday. Tried that, it didn't work either. Reservation. It was tedious to have to give all the information over the phone to a non-English speaker but I have a reservation now. All rights reserved. Amazing places deserve to be shared with others - why not Write a Review! Phoned the bank - no issues with my card but told to tell RCL that there is something wrong with thier security with Mastercard transactions. I just tried that one and it works. It's probably something in your web browser blocking some part of the functionality. Did really weird things. Oops didnt realize this option was already mentioned above! Cookie Notice Pasted as rich text. All rights reserved. :). I've talked with technical support, whose been no help. If you have an account, sign in now to post with your account. Display as a link instead, I have been trying to purchase refreshment package for 2 days. Tried 3 different devices, 2 computers and a tablet. Have a quick question not answered by the FAQ? When I call reservations, they can't match the price I'm getting online and so, I am looking for a resolution. We are here to help with reservations, Crown & Anchor memberships and general questions. Tried another card and got the same. I've logged out and back on a couple times. Maybe try incognito in Chrome, Ithinkthat will ignore plugins assuming the "allow in incognito" isn't active. I did try two different web browsers and that didn't help either. Your previous content has been restored. Paste as plain text instead, Powered by Invision Community. Crown and Anchor Society Loyalty Program. START HERE Still need help? I was wondering if anyone else had seen it. I still havent gotten a confirmation email and the charge hasnt been put on my card yet. That would list your FCCs if they've been applied. Royal Caribbean apologizes for cruise 'Premier Pass' error Ella Kipling Tue 14 March 2023 19:29, UK Royal Caribbean has issued an apology statement on social media after advertising a. You can post now and register later. Visit our Make A Payment page to complete the process. They will take your payment over the phone and it will be done. We got the email reminding us that payment is due in 2 weeks. My bank has no record of a transaction attempt so it's almost certainly a problem at Royal Caribbean. Ive logged out and back in, cleared my cache and still am not able to access anything related to my reservation. On the main RCL website, scroll all the way down to the bottom where there are lists of things you can do on the website and click on"Make a Payment". No big deal. Promise. I would call the CC and see what happened with the transaction, if they never received it, glitch on RCL side, if they did you'll know why it was refused. ANNOUNCEMENT: Sea the World a Little Differently ~Sponsored by My Cruises. This was charged as full fare (when I had been trying to book deposit only) and in a totally different room than I had been trying to book. Firefox seems to work reliably. I had to close the page and start over. please try again later. Payment error? Been down all day with my cruises. September 7, 2020 in Royal Caribbean Discussion. Im currently trying to pay a deposit for a cruise and i keep getting this error message: "Sorry, something went wrong, we are unable to complete your transaction". Tried online to pay with my Mastercard but it just kept saying error. That has worked as a "backdoor" to payment page in the past. I would call the CC and see what happened with the transaction, if they never received it, glitch on RCL side, if they did you'll know why it was refused. All rights reserved. Just tried to use Mastercard for the drinks packages. Maybe someone will finally see that money isn't coming in and fix it. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.royalcaribbean.com/cruiseplanner, Click here to reload the page in order to enable certain features, Error retrieving booking data, please try again. A You can only make payments online if you have booked directly with Royal Caribbean. I have absolutely no problem with my credit card, and my browser fills in the number automatically (but I checked it anyway to make sure it was correct). I am amused that you think entering your credit card number on a website (any website, but particularly one you already recognize as deficient) is somehow more secure than dictating the numbers to a person on the phone. Having issues any time I try to book something in the cruise planner. internet package, and one item - a dining package - is no longer available on line. Slightly odd topic - I'm finding it very diffuclt to pay for my cruise!! Who would have thought it would be so hard to make a payment! March 13, 2023 Booked Royal Caribbean guests were taken by surprise recently when they saw a new package called "Premier Pass" available for purchase for their sailing on the cruise line's. Well, if I was logged in but Royal was into my account for whatever reason, whatever I was doing got really screw-up. Is anyone else having a problem with their credit cards on the Royal Caribbean website? For more information, please see our I finally had to do what the other poster suggested and call their reservation number (they were open today). They won't address the issue with me and refer me back to my travel agent, even though they stole the money straight out of my account. If the error still occurs know that Royal IT issues rarely last long. Yup, my mantra is never use a debit card!! Unable to book shore excursion for over 24 hours. see our onboard activities. and our That would list your FCCs if they've been applied. Which two? So we went to pay now to get it out of the way and the wesite is telling me ' Payment error Sorry, something went wrong, we are unable to complete your transaction' we tried a different card and even that failed. 1. This happened to me earlier this week. Having issues any time I try to book something in the cruise planner. Powered by Invision Community. Pasted as rich text. Try going through a different browser, or an incognito browser. As many people that you talk to will get that many different answers. That deposit amount shall not be refunded at any time after it has been paid. Rep stayed online to make sure I got confirmation email before ending call. Thank you!!!! Yep, I tried that, including a different computer and browser nothing works, You should try calling 866-562-7625. Powered by Invision Community. If you have an account, sign in now to post with your account. Clear editor. I tried once more, it failed so I called the 800#. Don't know about now though. 1k LocationOrange County, NY Posted September 7, 2020 (edited) Labor Day or not someone should answer the number on the back of the card, 24/7/365 (6). In fact, I don't think it is. Promise. Geesh! Kept getting same error. back to home. Frequently Asked Questions. I had to call to make final payment. By Had it done in just a couple of minutes. I am having issues paying for items on an already booked and paid for cruise. I get all the way to the payment section and can't authorize the credit card. I would call the credit card company and file a fraud claim on the charge; let them fight it out for you. I looked a a price and sent an email to a friend. sorry, something went wrong. For those times i will use either Firefox or opera and see if that will fix it. Copyright 19952023 The Independent Traveler, Inc. I can't do the online check in using Chrome. BF was a sh** show for sure. Several months later and this is still an issue!!! I've tried different credit cards s that's not the issue. So, how does this apply here, you may ask? It cant be routine maintenance since this has been going on for 2 days now. By Reddit and its partners use cookies and similar technologies to provide you with a better experience. I reached out to RCI about this via social media on June 15th and they told me the site was undergoing routine maintenance so to call and make payment.
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