First Call 9-1-1. Create an account to follow your favorite communities and start taking part in conversations. I will post again here when/if I receive a reply or action is taken. Wires down in your yard: Who is responsible? - ABC27 how do i report a downed comcast line? - perfumexo.com To qualify for the credit, customers must: 1. Make the report to that person.. A drop-down list appears. ASA, ABA, Adherence). How much notice do you need to give Comcast to cancel? Let us know. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. and our This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Internet Security with Xfinity - Report Abuse Say "No account." I suspect it's an old wire). Sky News is a British free-to-air television news channel and organisation. Thanks. up. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. How to report a downed wire if I'm not a customer? Connectivity and managing Your Comcast Business network. Who Do I Contact About Downed Phone Line In My Backyard? Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. You may have to enter a lot of personal information to get connected, including your ZIP code. Call 9-1-1 immediately to report a fallen power line. Hello there! An official employee, such as myself or whoever is first available, will respond. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Remember: This number is just for unburied ground cables. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. 2 1 RR ryanray.rr81 Visitor 2 Messages Verizon Business customers. To confirm, are the wires in question still low-hanging by chance? I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Not a word either by phone, email or through the support chat since then. Report A Downed Line. Comcast Xfinity Outage Report Is The Service Down? Call us at 800-477-5050. Massive outages do occur because of problems such as storms, floods etc. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Do what's best for your business. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Service Status Center | Comcast Business How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Press Enter to send it. If you smell natural gas or see downed power lines please do NOT use this page. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Thanks! Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . . Then, to let us know why you're calling, say Line is down.. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Comcast does not do tree trimming. We've had a downed wire touching our building for about two months at this point. Some utility companies mark or paint their lines. How do I report down a cable line? This post was marked as solved. If you receive overhead electric service, your electric system con- sists of the following: 1. A drop-down list appears. Get in touch with Comcast Business. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Responsible . You can contact 811 to get utility lines marked. Thank you for reaching out to the Digital Care Team. Two delivery trucks have had close calls recently. Please contact the moderators of this subreddit if you have any questions or concerns. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Click the direct message icon, 2. Eastand Royal - Vice President of Customer Experience - LinkedIn Your IP: it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Please help before someone gets hurt. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Verizon Customer Service - Contact Us | Verizon Help Center and Support Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. The wires at my rental property are on the ground. Press question mark to learn the rest of the keyboard shortcuts. I have followed these instructions and sent the private message on 6/1/21. Who do you call for a downed cable line? It's not the power line and I don't think it's the regular cable either because there's no service outage. Help and Support Topic | Comcast Business Support Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. 1 6 By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Make sure you are signed in with your Xfinity credentials. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! An official employee, such as myself or whoever is first available, will respond. Archived post. Jacksonville, Florida Area. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. STAY AWAY from downed power lines. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. I have a downed wire in the middle of the street. Click the Check for Issues button. I have a downed line in my front yard. Our community is your official source on Reddit for help with Xfinity services. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Can you direct message us your name and address, please? Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Reporting A Downed Dangerous Pole | AT&T Community Forums Let us give you a call as soon as an agent is available. You aren't allowed to. Then, call PG&E at 1-800-743-5000. Report an Issue - Xfinity Support Click the "New message" (pencil and paper) icon, 3. How do I know if my home is wired for Comcast? 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Contact Us - Customer Support | DISH Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. We have all the tools to help with your cable line and make sure it gets taken care of. Id give them a ring. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In the top right corner, you'll see a little chat icon near the bell icon. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Who is responsible for cable line from pole to house?
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