Business Diversity -@email I want information on how to check for outrageous toll charges in advance of a trip. There is an option to upload documents. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. You have four options: (1) Call the Customer Service Center at 1-800-745-3727 (2) Stop by one of the four full service stores in Oklahoma City, Tulsa, Midwest City or Walters (3) Go to one of our Limited Service Facility partners around the state (4) Set up and use an online account through pikepass.com. The driver of that car ran up toll bills of nearly $700. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. These two steps must be done simultaneously in order to resolve both the civil and criminal portions of the case. ZipCash bills are sent by mail to the registered owner of the vehicle and the rates for travel are at least 50 percent higher than TollTag rates. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. (Im assuming I received the letters at the address there because that is the County/ address where my car is registered) When living in Chambers I rented from a friend and she didnt tell me that I was receiving mail at that address since I moved. This company called me and claims I drove through a Toll over 30 months ago and is charging me $49 for a $2 toll they say I skipped. I sent the collections firm a letter disuting the claim and asked for valodation of the . This happened twice that the person I was talking to said they resolved by bill problem, only to be sent notice of non payment 30 days later with $80 fees attached to a $66.50 bill. Due to traffic, I couldn't get over to avoid the toll road. To discuss your NTTA failure to pay tollway ticket with our experienced NTTA ticket lawyers, call 214-321-4105, http://planotrafficticketlawyer.com/wp-content/uploads/2017/06/NTTA-Ticket-Attorney-In-Plano.mp4, Get A Lawyer To Defend A Ticket From The NTTA, Hire A Lawyer To Defend A Ticket From The NTTA, Lawyers That Defend Failure To Pay Tollway Tickets, How to Protect Your Record From Speeding Tickets in Plano. How did they get food poisoning in bridesmaids? This article has been viewed 121,648 times. Is this your company? We strive to be a friendly and welcoming community to all of our users whether they are longtime residents of DFW, newcomers, curious redditors, or just visiting. I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. Fighting toll road fines Watch on If you would like to dispute a charge from NTTA, you should start by contacting their customer service team. It's starting to feel less like a misunderstanding on my part and more like a scam. Often this deadline is calculated from the post mark on the notice. 01. They are scammers & they only toll authorities I ever have a problem with please be aware dfw ntta is scammers & I will get a lawyer if needed. She received her JD from Indiana University Maurer School of Law in 2006. I unknowingly acquired several letters from NTTA and now have an outstanding balance of $243. Open in new tab Call NTTA Customer Service 972-818-NTTA. To file a dispute, please use one of the following methods: By US mail: Valor Intelligent Processing c/o North Texas Tollway Authority PO Box 9036 Addison, TX 75001-9036 By email: Contact Us By Fax: 800-733-7721 The NTTA was also defrauded I was told NTTA would not resolve this with Kansas. The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. How to Dispute a Toll Road Violation: 13 Steps (with Pictures) Driving Vehicles Toll Roads How to Dispute a Toll Road Violation Download Article parts 1 Scrutinizing Your Notice 2 Registering Your Dispute 3 Requesting a Hearing Other Sections Related Articles References Article Summary Written by Jennifer Mueller, JD This will put people out of business. No eat for me. For most cardholders, the easiest way to dispute a charge is to contact their issuing bank through their preferred customer service channel. I had already sent out a check for the $13.98. If youve received a toll road violation notice for someone else, for a car you sold, or for a toll you already paid, you can dispute it by phone or mail. I typed in "NTTA complaints" into Google to see what would come up, and to my surprise there are many people who have the same exact story. I made the trip to Texas from Kansas and back over Labor Day 2022. Saturday/Sunday: Closed, 39025 LBJ Service Road (Northwest corner of I-20 and I-35E, located inside the Department of Public Safety office), Dallas, TX 75232, Monday - Friday: 8 a.m. - 6 p.m. How can I avoid tolls like this in the future? Do attach relevant documentation(s). They are all volunteers. So I decided to get the toll tag. Mar 01 2023. Desired outcome: I received a letter from a collections agency to the amount of $42.17 - I called NTTA to ask about the charge and they informed me that it was a charge from back in 2015 to the amount of $7 that was unpaid. As of this date i have not been notify of my hearing request from NTTA Hearing Coordinator. That is a 25 mile stretch. They should have to prove they have contacted the people they "claim" and cannot prove they have reached out to. All was good until August when I received a bill from NTTA for toll transactions the first 30 days after the sale. Before you call, have all the information ready - move date, original charges, etc. Fact #4 - My current vehicle which I own has a Louisiana license plate. It's too late when I'm already in the toll lane and traffic is backed up preventing me from merging over. Forms typically are made available online or by contacting the appropriate toll agency or board. Sounds simple but you know it is not that easy. I keep getting bills for some toll charge from ntta with my name and a vehicle that doesn't even look like mine .My vehicle was never within 500 miles of Texas .This has gotta be a scam but I when I call in they say I have to . The correct way to get the fees waived. For more information, please see our Effortlessly add and highlight text, insert pictures, checkmarks, and icons, drop new fillable areas, and rearrange or delete pages from your document. Go to the Inquiry & Dispute Center. ZipCash is NTTAs electronic toll collection process for non-TollTag customers. The NTTA can also place registration blocks on vehicles in relation to allegations of failure to pay tollway charges. If the license tag image is so blurred that the numbers and letters are illegible, you would select "missing image" to dispute your toll violation. For some card companies, filing a dispute can be as simple as making a phone call to customer service or even logging onto your online account, clicking on the charge in question, then clicking a button that says "Dispute This Charge" - or something similar. , requires you to send a notarized copy of Affidavit of Non Liability to the Enforcement Branch. The state law allows, but does not require, agencies to let veterans ride for free on its toll lanes. If you would like to dispute your toll due to the vehicle (or license plates) being sold, leased, rented or stolen at the time of the violation please fill out and return this form. Fact #2 - I do not own nor have I leased a RAM truck in my life. If your issuing bank agrees with your claim, they will contact the merchant's bank to notify them of the disputed charge. The NTTA processes payments for TollTags, TxTags and EZ TAGs. You won't be liable for the toll or the violation if your car was reported stolen before the violation occurred. It appears they do not allow their customer service personnel to work with customers to resolve simple matters like this one. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. and our Under Texas law, someone who fails to pay a toll may be charged with a criminal misdemeanor for toll evasion under Chapter 370.11 of the Texas Transportation Code. I'm very frustrated and confused about why NTTA is bullying and harrasing me for charges that are not mine. Submit a complaint and get your issue resolved. Fact #3 - I was not in the Dallas area in the month of July. You can also report a problem online with Pikepass, Get started with TollGuru Toll API or Cloud Services, Find Charging stations, toll rates, restaurants and other points of interests (POI) along your route. On Monday, October 17 around 4:45pm, I was on 121 heading South in the far left lane with the intention of getting on the 183 toll road when I saw that the charge would be $21.95. NTTA says people on the list have skipped out on $13 million in tolls, and owe another $280 million or so in late fines. I was told by Ladana 1/8/2022 to upload the transfer notification. As stated earlier the legislature has given the NTTA a lot of power when it comes to collection methods for unpaid tolls. Your notice should include an address or other methods to register your dispute with the proper authority. I cannot believe that I am calling to pay off something and they refuse to let me pay it. For more tips from our Legal co-author, including how to download the forms to request a hearing, read on! Conviction of this crime leads to fines, and youll also have to pay extra court fees. Nearly 6,000 miles of toll roads criss-cross 21 states in the United States. I called again 1/8/2022 and spoke with Stephanie, she noticed that yes, in fact the vehicle is no longer under my name. x We use cookies to ensure that we give you the best experience on our website. Carolyn said that didn't happen in her case. I want my credit report clear, and this company held responsible for scamming people. We sold this vehicle to the to the customer listed on the bill. Our NTTA ticket lawyers are very skilled at reviewing files with the NTTA to determine the actual amount of the tolls minus any administrative fees alleged. I didn't mean to but was in it any way, then I got a $29.19 bill in a 3minute time line. We research all concerns you bring to our attention. This will surely increase the credibility of your complaint. In Collin County, this is normally in Precinct 3-1, and 3-2 in Plano or in Precinct 4 in Frisco, Texas. I received my registration in the mail as normal last year but it had a TOLL SCOFFLAW: N TX TOLL AUTHORITY flag on it. TxDOT currently operates approximately 253 centerline miles of toll roads in the Austin (Central Texas Turnpike System), Houston (Grand Parkway/SH 99 and SH 249), and Dallas & Ft. Worth regions. infinitum: subject unknown ending; cary high school football coach; club head speed chart This article is intended to help those that are dealing the NTTA violations and/or citations. I drive a 2021 Jeep Cherokee to someone that lives in another city, 3 hours away from my address. This will put people out of business. However, they were sued in federal court over the issue and have now fallen into line with the spirit of the law that allows for these types of administrative fees. Claim it and get a lot of features. A TollTag customer will receive an invoice for tolls at the higher ZipCash rate if: Save my name, email, and website in this browser for the next time I comment. To know tolls between any locations across Texas toll roads, bridges or other toll facilities, use Texas Toll Calculator. They are chosen by County Commissioners and by the Texas Governor. Open Records Requests -@email Christmas - December 23-26. To know tolls between any locations across, Texas toll roads, bridges or other toll facilities, Disputing toll of tolling agency in Texas, : The North Texas Tollway Authority (NTTA) has an Ombudsman, program to deal with toll disputes on their toll facilities or for, Address: 5900 West Plano Parkway, Plano, TX. Sunday: Closed, 4825 Overton Ridge Boulevard, Suite #304, Fort Worth, TX 76132, 5244 S. State Highway 360, Suite #384, Grand Prairie, TX 75052, 5555 President George Bush Turnpike, Irving, TX 75038, 2110 N Galloway Ave #120, Mesquite, TX 75150. Our NTTA ticket attorneys then work toward a resolution of the failure to pay tollway ticket as well as a fair and reasonable restitution agreement to the NTTA. I called June 24 and provided both the regular toll tag account information and the Zip Cash bill information. Some agencies may require you to pay a fee or deposit when you request a hearing. One of the ways they use to attempt to collect tolls is by filing a criminal charge in the justice of the peace precinct where the violations occurred on the tollway. Include a detailed reason for your dispute. 3. A written Notice of Dispute is required to be sent within 30 days of initial notification. The vehicle 2006 Kia Sportage was transferred in July 2022.