Tbh if that was the case I would turn around go back to store and get another one. Same-Day Delivery Powered by Instacart is available to members in most metropolitan areas. Unbelievable!! They found out the name of the person associated with my account and now Im getting scam calls fro that person as well as scam calls from Instacart. I have been using this service several times a week for well over a year, as I have been struggling with health issues so the "convenience" of this services has its benefits, when it runs smoothly. Your speed isn't a factor for batch opportunities, and you won't be punished for slower speed, but keeping . Damaged alcohol items. Your information isnt stored on shoppers personal devices. Once there youll see an option to add the items to your cart again or view the receipt. We spent 100 dollars on UBER. Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. Something like: Pristine: 0.0 - 0.250. You can repeat this process for additional order issues. United States-issued driver's license with photo. But if its the product itself, I would report it. Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. Poor bagging leading to damaged item (s) Please contact Instacart Care if your alcohol items are damaged. No other store includes this charge. 3. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. I think with ICs wonky hiring practices, inconsistent batch distribution and constant turnover many good customers gave up. However, as long as you take the right precautions, you should be able to continue using the platform, either as a Shopper or a customer, with relative ease. Get Vero Coffee & Gelato Eli's Strawberry Cheesecake Gelato delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. If an order goes to the wrong address after youve knowingly put the correct one into the system, odds are Instacart will cooperate with you to give you a refund. I am handicapped and I needed those bandages. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They need to understand that this is some of our livelihoods right now and they need to realize that we are the ones who are going to take the head on it and not Instacart itself. Yes there are some dishonest customers. Check your bank account for the refunds! Stay blessed. My experiences with shoppers had been almost entirely positive until about 6 months ago when they hired loads of new shoppers. However if the driver still has your items it could be quicker and easier to get them by contacting the driver. Hey y'all! Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. Why did I ever bother relying on this useless app? Begin typing to search, use up and down keys to navigate, enter to select. They werent in the mood to pay $9.90 for a watermelon that IC paid $7.99 for. We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. If an alcohol item is out of stock, your shopper will contact you to get approval for a replacement. If this is the case, youll need to reach out to Instacart directly to get the order canceled, but you might get a cancellation fee in the process. New comments cannot be posted and votes cannot be cast. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Please allow up to 10 business days for this to reflect on your bank statement. The expiration date has not passed and the package was sealed, so my shopper wouldn't have had any way of knowing it was bad. I have been shopping for a few months now and I have NEVER seen so many dishonest customers. I could not see any of the process in the grocery shopping and thought it was Harris Teeter new app and online service. Most people who use the Instacart app utilize it the way it is supposed to be. Contactless delivery and your first delivery or pickup order is free! Begin typing to search, use up and down keys to navigate, enter to select. Certain order types (e.g. If you realize Instacart has messed up your order in any of the previously mentioned ways, you need to know how to get a refund. But like I said, they are more than generous with their policy. I received a 1 star review from the customer, which I found out later is related to the founder. Wrong, damaged, and missing items are some common issues that some customers report. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. As I am with all customers, I was polite, engaging, pleasant and timely. I have reached out to customer support and have received a refund, makes me wonder why they did it no questions asked. As with almost any online platform, there are scams on Instacart. **Not directly affiliated with Instacart** You can reach them through their app, phone number, or email, but its generally easiest to get in touch through the app. Also your an awesome human for caring about the shopper! Credits will automatically apply . 7:00 AM PST March 3, 2023. Refused to reverse two of the charges Instacart delivers over-the-counter medicine for select retailers and markets. In the TikTok, viewers see a screenshot of the conversation between Jas and the Instacart shopper. If you have any item or order issues, please see this article . You can check availability in your area with the Instacart app or website. To request a refund, report the issue to customer support. Consider DoorDash! If its been more than 4 days, you can reach out to Care for help. Instacart makes it easy to order from your favorite stores. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. EBT) arent eligible for credit. As a customer, Instacart makes it convenient for you to do your essential shopping without leaving home. She agreed they were acceptable. Ikea Polyester Haren Pleated Blind . Customers must be 18 or older to order over-the-counter medicine and provide an approved photo ID showing their birthdate at delivery. Desired outcome: Claim it and get a lot of features. Concealed damage to foods or other goods or other manufacturer defect issues would never be considered the shoppers fault. THEY ADDED A $10 HEAVY CHARGE! If possible I'd like to get my money back, but I'm not about to mess with some innocent lady's income over $5. We'll examine what such a household could earn in cash back using the Instacart . - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. The shopper delivering obviously molded fruits or vegetables, cold or frozen items not kept temperature controlled to delivery, squashed baked goods are just some examples of when the shopper is at fault and a reduced rating is appropriate. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Instacart does refund missing items. just noticed today that I had 2 "damaged items" from order I did a few days ago. Either a Shopper or customer is using Instacarts policies and system to their advantage. They didn't say. I hear what you're saying, I'm not saying I couldn't have made a mistake, I just felt like I did inspect the produce well and that it looked good. 3. Theres a cap on the card based on the cost of the order. Some Shoppers are victims of phishing scams. As a customer, there isnt much you can do to prevent this scam other than carefully reading through an Instacart Shoppers reviews before choosing them. It tells you on your app or desktop that you can do it. This offer is non-transferable. Refunds can show in 2 places on your digital receipt under Adjustments at the top of your receipt, and under Charges at the bottom of your receipt. Matt Wilson. You get lower service fees and save an average of $7 an order with the service. It all depends on what youre more comfortable using. Kroger Delivery Now redefines convenience by being the only delivery service in America that doesn't require customers to make a trade-off on selection, quality, price, or speed.Kroger Delivery Now's comprehensive offering of 25,000 items combines customer favorites with quick and easy doorstep delivery - whether they're shopping for a meal, snack, last-minute ingredient, over-the-counter . I sent this to a friend who has been an Instacart shopper for quite a while. Here are 8 things I wish customers would stop doing. I work as an Instacart shopper and there are some things customers do that make my job harder . In this menu, youll need to click Your Orders.. On January 16th, I placed two orders. Create an account to follow your favorite communities and start taking part in conversations. Crypto Our website is supported by our users. I think the many of the good and honest customers are probably leaving Instacart as well and doing their own shopping. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. If the shopper doesnt get approval, theyll refund the items. Usually, we can make things right quickly when you report a problem through the Instacart app or website. It earns 5% back on Instacart purchases and a welcome offer of a $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership. Its easier than ever for you to go out there and shop on Instacart and get the refund you deserve. Instacart offers a refund for 7 days from delivery. - Instacart, free membership with hidden fees. Get Marilu's Turkey Gravy delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. It wont be refunded as a credit, but rather the funds will be put back into your bank or on your credit card. But if its the product itself, I would report it. Scan this QR code to download the app now. Shattered or cracked glass. Visit Costco Same-Day Delivery and enter your address to see if delivery is available in your area. Instacart is one of the best grocery delivery services available, but its definitely not perfect. Later that day, I went into Walgreens. Call never materialized, even after emails to instacart. I get on the phone today and the woman was so incredibly nasty and told me there was nothing that could be done. From there, tap on the order and itll show that your order is complete and hopefully have a picture of the delivery. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. Brett Helling is the owner of Ridester.com. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Some customers will use this to game the system.