Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. R&D, A project with Daddy: My favorite daily process! The simple things Hey, i'm on challenge 3 and almost done. Challenge 1: Automate record creation. Ensure you set up the routing for Advanced Cases properly. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Once this was done, I passed the 3rd challenge section. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. "Please help to resolve this. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. But I have created this Data Category, so I'm not sure what the issue is. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. The macro itself is working fine. It's a status. I also got this error. I'm stuck on Challenge 6, creating the macro. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! I had to do a quick refreher on this topic mid-superbadge. Think carefully about the language it talks about pushing cases UP and pushing cases TO. It has to be so simple. Thank you for your time and response. For those of you who know me, you probably know that Im lucky enough to have a job that. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Service Cloud Specialist Superbadge Challenge 6. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. I hope that you feel inspired. Did you check the little box to activate the entitlement process? When I made mistakes, I simply reverted to the last saved version. It is now working. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. New Profile button, instead of hitting the Clone button on the Technical profile page. "Im not able to add instructions in the macro. Knowledge Basics for Lightning Experience. Yes! Use the search o. Hello! I have sent screen shot of my report to rebecca@capstorm.com . Thanks a lot in advance. You may want to jot down notes as you read the requirements. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Click the cog in the upper right hand corner. I am the Trailhead Baby! Did i use the wrong template? I can't figure out what this error means. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . But not able to finish this challenge . If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Something that helped was saving the report frequently. It is reason i m getting this error. These have different SLA milestones an agent has to hit its the same in this section. Ensure you group report results correctly. Service Cloud Specialist Superbadge. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. I even tried to create a new playground and start over (that only made things wose). privacy statement. I was creating 'wrong queue' queue . And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Hello, Thanks for your feedback. I was convinced I was missing something and racked my brains over it. Are you using a Dev org or a playground generate from Trailhead? (Email to rebecca@capstorm.com). hey,yes it was, i figured out after you replied. Could you share what you have for your dashboard/report/etc and I'll take a look! Thanks!!! Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. You should be prepared for a heavily scenario . Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. An action can be added to the page layout. Youll need to enable this whole feature before you start I wont give away what its called! Do share more like this. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. here is the complete guide for designers that will increase your knowledge. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. You, my amazing reader, get more than tips for a Salesforce Superbadge. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Why the change of heart? I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! When I made mistakes, I simply reverted to the last saved version. Still stuck? Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. I hope that you feel inspired. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Thanks a lot because I asked SF support and got this answer which did not help me much. Sign in You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Is knowledge set up correctly on the page layout? If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. What should I do? Have a question about this project? Ensure the Case Reason and Type Analysis report format is SUMMARY. It still gives me the same error that it isn't found. Ensure Agents have access to Knowledge when viewing a Case". Ensure you group report results correctly. " I like your blog.Devops Online Training in HyderabadLearn Devops Online. I have enabled the knowledge user check box in the user profile. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. I have both Email to Case and On Demand Service enabled on the Email to Case page. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Thanks. I am glad that you figured it out. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). If you haven't taken the Onmi Channel module yet, now is a good time! This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Something is blocking the challenge checker from fully running. Ensure you create the Cloudy Weather Resolution automated action. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Look at the page layout again- there is another item you will need to add. I had figured that out in order to build the macro. Ensure you set up the routing for Basic Cases properly." January 07, 2019. donut! I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. What item is on your lightning Case page layout to show Entitlements? It is very attractive and impressive. Issue was with the Lightning Page Layout. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? The solution? . I'm chasing my own tail. Theyre such a useful way to remember what needs to be done before you start. Remember you can only have one assignment rule per object and the instructions specify two routes. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. You, my amazing reader, get more than tips for a Salesforce Superbadge. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. stuck in challenge 6 please help. Look at the page layout and enable knowledge. We recommend using a new Developer Edition (DE) to check this challenge. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Did it help? When it works it plays a sound to tell you that a case has been assigned to you. I am stuck on challenge 5. Any help would be greatly appreciated. This way, I can take a deeper look. This error stumped me for a while as well. I have read every message I can find and have double and triple checked everything I can think of. Thank you very much for such an interesting post. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Was this badge FUN or what?! Found my mistake (apart from taking it too literally). Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Error: "We can't find the Entitlement Name in the System Administrator Profile. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Making dinner for Mom! A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I am right now @ step 6. hope to finish the superbadge now soon.!!! Excellent statistics for your blog, thanks for taking the time to proportion with us. Thank you SO MUCH. Excellent article and with lots of information. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. error, has anyone found any way around this? I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. rebecca@capstorm.com. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Ensure you create 'Billing Topics' for Knowledge." Alas, fingers crossed for the next challenges. Review the steps to rename the console to 'Cloud Support Service Console'. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Tonight's challenge involves the creation of two processes. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. This comment has been removed by the author. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Right now he' taking a nap.so I'm off to edit some reports! When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Copyright 2000-2022 Salesforce, Inc. All rights reserved. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Note the filter. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Thanks. Well occasionally send you account related emails. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Already on GitHub? hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I was very impressed by this post, this site has always been pleasant news. Configure a named credential and remote site according to the specifications outlined in the business requirements. Activate your knowledge groups and sub-groups. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. This comment has been removed by the author. Hi Trailhead Baby, I'm losing my mind here. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. The free lemonade offer worked! And it's a little trickybut you can find out if you google it:). I did add the things mentioned automated action in macro. Nice and informative blog! Did you start with a clone of the correct profile? It's a picklist. Did you check the values? I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Thanks, Michal. Review the steps to create the 'Cloud Technical Team Support Process'. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Hyatt Place New Taipei City Xinzhuang. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. "Can you please help me, what am I missing? Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Two things try a different merge field for the name. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? @MM - thanks for your time. This is so annoying. Sometimes it seems that the most frustrating problems have the simplest solutions. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Various trademarks held by their respective owners. ", There are two options for email to case. We can't find the 'Customer Case Team' role. Confused? Keep working, great job i believe you should like my post home care specialists. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. How would you enable people to select cases from an organised list? Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. What am I missing? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. I'd try this- Delete the current process. 43 are for Admins. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. One of my favorite new things this week was taking a shower with my whole block collection. Also when i click on Overflow Assignee no records found window pop up. Thanks! THANK YOU! E.g. Skip Main Navigation. Trying new things- my baby brother practiced crawling through a tunnel. Review the steps to create the 'Cloud Technical Team Support Process'.". Prework and Notes. (Not the "standard platform user", just "standard user"). I've no clue what more I need to do to complete this challenge. He laughs when I poke his nose and tries to take toys out of my hand. Ensure you set up the routing for Advanced Cases properly. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. 3. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. (The badge is all click, no code.) Glad you figured it out! Tried it all, from custom : support profile to standard user, even admin. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. The macro works without the email button being visible. Below are tips and gotchas for each report / dashboard. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." :), I am unable to solve this. Keep up the good work. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. I've been in this challenge for hours now. Thanks for the help! I have tried a thousand times with all variationsand the same error keeps coming up. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. He laughs when I poke his nose and tries to take toys out of my hand. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Good! Service Cloud Specialist Superbadge Challenge 2 Question. Open a Case in the service console.2. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Module. Thanks in advance. I am having trouble with step 4. Do your routing configurations tie to the correct queues? I am not intending to give out the answers, just a little bit of a nudge. Trailhead Baby any idea? http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Back to the superbadge. And I've included milestone tracker in the page layout. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? :) I'd reconsider that time trigger. This, like all superbadges, requires a careful read through the instructions prior to any clicking. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . I'm at a loss as to what I could be missing. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. I made two dollars today! These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. My brother has started to play with me! Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Ensure you set up the routing for Advanced Cases properly. Usually this is due to some pre-existing configuration or code in the challenge Org. I've been stuck on this error message for two days! Thanks @ Tarik, the directions states to create two roles, which I did. Have you set up the routing address? thing I could be missing?Thanks in advance! I had problem with the chart, now everything is correct. I add wrong queue to Presence Statuses but I still have the same issue. (Hint- The name of the component is not "entitlements"). Would you like to share some details of your current configuration? Also, I've included Entitlements in the console. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? I have created also both categories. If you are short on time, start around the 20 minute mark. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. I didn't change anything and retried the "Check Challenge" just now and it worked. Will you be able to guide me? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.
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