Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Want to receive job alerts for similar jobs? We are not an agent or representative of any employer. You will * Call Center and Hospitality experience preferred. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. We reward continuous improvement and encourage you to own your own development. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. This may include additional research and ongoing casework. Qualifications for a job description may include education, certification, and experience. Alight also offers a comprehensive benefits package. Carry out monitoring visits to verify information provided by . At Alight, we are reimagining how people and organizations thrive. We are Alight Solutions. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Get a free, personalized salary estimate based on today's job market. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Customer Care Representative Human Resources. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Its a permanent virtual customer care representative Job. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Esto te describe? * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Interested in Workday positions? As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. In addition to a base salary, this position may be bonus eligible. We reward continuous improvement and encourage you to own your own development. Additional pay could include bonus, stock, commission, profit sharing or tips. See office directory Copyright 2023 Grabjobs Pte.Ltd. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Take the first step today by joining our talent community. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. People can always trust us to say what we mean and depend on us to do what we say. Alight is committed to the continued development of our colleagues. Apply for Sr. Every colleague shapes how Alight can become better, stronger and brighter together. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". * Create and update employee files in database, as authorized. View Job description, benefits and responsibilities. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Our commitment to Diversity and Inclusion. 1999 - Our story starts with a simple universal truth: Every business is a people business. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Our people are our greatest assets at Alight Solutions because People Matter! It's why we're so driven to connect passion with purpose. At Alight, we are reimagining how people and organizations thrive. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Benefits start on your first day of employment, Programs & activities that give back to our. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. Cons Learn more about our customer care offices. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . The mission of our customer care teams exemplifies the need for humanunderstanding. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Alight Easy 1-Click Apply. About Alight Solutions Alight is a leading cloud-based human capital technology and services. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. We are forthright and genuine when we speak. 88 followers . Try to use specific examples from your work or school history that relate to the question asked. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. These teams are a critical component of Alights health care,retirement and HR-delivery services. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. This job is no longer accepting applications. At Alight, we are reimagining how people and organizations thrive. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. The estimated additional pay is $2,234 per year. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Reimagining how people and organizations thrive. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. We recognize the importance of a work life balance. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Alight - 3.1 San Juan, PR. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. You have already created a job alert with same filters. This role requires that qualified candidates must reside in one of the following states: Find out if you meet the requirements! You will be notified during the hiring process which checks are required by the position. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. READ MORE Important information: Mid Level The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. You will be notified during the hiring process which checks are required by the position. Find out if you meet the requirements! Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. We combine data-driven . Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. * Demonstrate a high level of confidentiality and professionalism You will be notified during the hiring process which checks are required by the position. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. This job listing has expired and the position may no longer be open for hire. Our people are our greatest assets at Alight Solutions because People Matter! This training will take place during the first 5-weeks of your employment, and the hours are full time. You will be notified during the hiring process which checks are required by the position. Customer Care Representative Greater Toronto Area, Canada. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Find contacts: direct phone number, email address, work experience. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Be prepared to answer why you are interested in this particular job opening. at Alight Solutions. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. This position supports Alight s benefits administration and HR BPO platform businesses. We understand the powerful human connections that create success for organizations. View Job description, benefits and responsibilities. Meet Alight Customer Care Watch on Why Alight? Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Our story. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. You can deactivate or delete job alerts by clicking the button below. #beAlight View this and more full-time & part-time jobs in Miami, FL on Snagajob. Customer Care Representative Human Resources. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. Customer Care Representative Human Resources. At Alight, we believe a company's success starts with its people. Full Job Description. Key Duties & Responsibilities. Only applicants from locations above will be considered. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. They answer inquiries by phone, e-mail, web chat, or social media. Ten paid holidays per calendar year (8 fixed and 2 floating). The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. We strive for Excellence Every Day by collaborating with our clients and colleagues. View similar Customer Service / Guest Services jobs below. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. You can also receive alerts via instant message. Explore open roles at Alight. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. It's why we're so driven to connect passion with purpose. Their job is to help ensure customer satisfaction. Check out our current jobs that have a virtual/work from home option. Knowing our products inside and out so that you can . Join our team. Alight Easy 1-Click Apply. Alight Solutions offers a promising . Alight is committed to a diverse workforce and is an affirmative action employer. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. * A demonstrated successful work history in customer service, insurance, or related field. * Strong attention to detail with critical thinking skills * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Must be able to work a flexible schedule based upon high call volume needs. DISCLAIMER: This role is designed for people who have strong empathy and communication skills. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. * Bilingual (English/Spanish) is a plus Si es as , entonces ReedGroup es para ti! Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Location https://www.consumer.ftc.gov/articles/0243-job-scams. 26 Alight Customer Care Representative jobs available on Indeed.com. We strive for Excellence Every Day by collaborating with our clients and colleagues. View Job description, benefits and responsibilities. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Our story starts with a simple universal truth: Every business is a people business. Customer Care Representative Human Resources. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience.
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