Very annoying. I chose a Hampton Inn downtown for the evening insteadit has AC. Today marks one year of Lufthansa operating non-stop service from St. Louis Lambert International Airport (STL) to Frankfurt, Germany. ROME, May 26 (Reuters) - Lufthansa (LHAG.DE) hopes to develop Rome Fiumicino as a southern hub for the group and will focus on long-haul flights from the Italian airport to Northern and Latin . I decided to leave without my bag. Allelujah!!! I am very worried about their baggage policy and hope I can get by with a carry-on. I have been writing emails to the address Lufthansa gave me and never gotten a response. I have been told that I should provide all this information in Twitter and it seems it helps. What a total disaster! Can they do anything? My email came from [emailprotected] if that helps. It was the same story for every flight arriving at early belt. I remain shocked that nobody within Lufthansa baggage support can/will make a phone CALL to obtain a bag status. We were told an hour before landing Fri night by the pilot that no bags were loaded on the airplane including the flight crew & to submit a claim online. I sent emails every day for 15 days. I kept calling LH and they kept telling me the bags are on their way. After waiting at least 2 hours at the carousel we realized that our baggage and stroller got lost. Is It Legitimate and Safe to Use? Simply Foundtastic. We missed our connection flights and had to rebook with Qatar for remaining journey. Coming from the US, where the airline app gives you regular information, this was a surprise. I only have 5-6 days of meds. So a bag up to 7kgs is fine, but the 'personal item' also allowed is very much at the discretion of the check-in person. For the duration, I'm a convert to Team Carry-on. Pre-Pandemic, we travelled a lot through Europe, almost always by plane. From 08:00h to 18:00h (Monday to Sunday) in Terminal 1 concourse A, find the Lost & Found service. To this date, I have not received my luggage. Please view our advertising policy page for additional details about our partners. Recommended option. "Lufthansa is facing a hard challenge with ITA, but it is proposing reasonable plans to win it," Giuricin told Reuters, adding ITA remains strong in Fiumicino and Linate but lost much of its business in the rest of Italian airports. My only caveat is that DB aren't running very well this summer either and have had a ton of maintenance and manpower issues that have caused delays and cancellations. Stay connected with the latest travel, aviation, and credit card news. I forgot my phone in a LH aircrafts Boston-Frankfurt fligth LH423 , and I really would like it back. NQZ TO BRU VIA FRA. Lufthansa, Austrian, Swiss, Brussels, LOT and Other Partners | Miles & More - Lufthansa Lost and Found [merged thread on things left in the cabin] - Had a flight from IAD to FRA last Sunday in F. During the flight I duly worked on my mails, etc. I flew Lufthansa to Delhi from JFK via Frankfurt. I can not get a live human to talk to and follow thru. We went from LAX to Athen via Munich on Lufthansa. We did eventually get our bags 7 days later. Even after they were located the delivery was further delayed because they had too many babes to deliver. Asked for supervisor in United baggage Call Center who could speak-communicate English well and give me one source of truth. I tried also to call Lufthansa service center but, in spite of more than 45 minutes waiting at phone, nobody replied. They did not give us the seats we reserved and paid extra for. Ex. We flew from Krakow to LAX through Frankfurt on July 4th. They also gave us taxi vouchers to that hotel as well (we did not use them either). I flew from Nice to Frankfurt, then Frankfurt to LAX. On the way out it was simply lost - on the way home is just got deliberately delayed. Then, they said they will deliver it on June 15th, I said to deliver it on the 16th instead at another hotel since we'll be in transit on the 15th. So at 7AM I decided to head back to the airport. We were on standby and got to Munich 6 hours later. No answer. My daughter didn't get a DM and neither did she take down the message. Arrived at LHR yesterday, walked through Terminal 3 baggage claim with my carryon on the way to the exit. Rather than waiting at the baggage office to file a claim, the email from Lufthansa said to visit the carriers website to provide an address for delivery, and/or contact details. I have tried everything. The app hasn't updated her whether it made it on that later flight, if it's still in Frankfurt, if it's in Berlin, or if it's still in transport, she said. if you do go to airport, where do you go to see if you can find your bag? I have been experiencing the same frustration and helplessness due to a delayed back since July 11th, also through a connection (of 6 hours) in Frankfurt to Panama with Eurowings Discover which is Lufthansas sister company, and all the claims on delayed luggage are supposedly handled by Lufthansa. Its been a week and they have no idea where it is. If they didnt cut so much workforce during Covid times, things like this wont happen. I was told they could not get her my luggage to Positano because it would take 2 days minimum and on the online tracker it indicated that I would have left Positano by then. Is very dirty and handle is broken but I'm happy I have all my stuff, the one I can't replace the most. Regular bag arrived on Sunday night on time but golf travel bag did not arrive in Dublin despite six hour layover in LHR and Priority tag for Club World. I travelled recently to Budapest and my baggage was delayed and no trace of it last 15 days. I ALWAYS check bag, except for day trips. They asked me where to send the luggage and I told them I updated it on line. Ah wellit's only been two months! It is virtually impossible to fill out the inventory form as it always finds an error. I regret for agreeing to let check them in but they were little overweight so I cave in. Due to delays, i ended my trip on a delta flight, so they were the ones who had the responsibility of getting my bag back to me (even though they never touched it, nir were they ever supposed to). * I have cooking supplies on * I have my full-size CPAP machine with me and don't want to unpack it at security. I recently had by bags delayed by Lufthansa by about 18 hours. On July 19, Aldridge boarded a combination of Lufthansa and United Airlines flights to travel from Berlin to Austin, Texas. I will NEVER fly Lufthansa again OR go anywhere where I have to connect flights. * I have hiking boots which are too large to fit in carry-on. But I have originals, copies and pictures of tags, receipts, and every boarding pass. If all the luggage has been delivered at the baggage reclaim and there still isnt a sign of yours, you can: To use the Lufthansa Delayed Baggage service, you must first obtain a written confirmation and a reference number by reporting the incident at the Lufthansa baggage tracing desk at the airport. Of course, doesnt mean its positive response, but u ll get ur denial.. Well if you are a senator do something about it. In 2022, Lufthansa averaged 94 percent capacity on the flights flown into and out of STL. This was in March so it seems maybe its an LH group issue. Jet Blue delayed our bags by a day and a half on a recent trip to Central America. I travelled Los Angeles to Rome with a connection in Frankfurt. The favorites move forward with only one upset in the initial round. Such large scale of chaos didnt happen before only this summer. Could Choice Hotels take over Wyndham Hotels & Resorts? Couldn't file insurance claim for my $412 in purchases until I had a denial from LH. 3 of 6 calls were with reps that have less than 50% English speaking competency. I could track my bag online Over the last 25 days, I have spoken by phone with the lost baggage support center approx 20 times. If not, what good does an air tag do? My case is closed. Same as in your story, SMS and ordered delivery online. Not knowing how chaotic things were and assuming Lufthansa was a top tier airline, I naively chose the option for them to deliver my bags since Id be in Lagos the next 4 days and would not be able to pick up the bags myself from the airport. They took our 4 baggages. I was able to call &(after long waits) speak to an actual person at delta about my bag every day. So far, Aldridge has relied solely on the Lufthansa app for updates. For instance, we are flying out of CLT-ATL to JoBerg. It's complete pandemonium at the airports. They are not ae to send me text or email with pre approved amounts. Lost and Found at Frankfurt Airport We will be happy to help you recover any items you have lost on the airport premises or on board a Lufthansa Group Airline. Good luck calling them! Any thought on who can be contacted at Lufthansa? It's really a gamechanger for tracking your bags, even of they are not lost. There is a form to submit a claim. Ben, I am still waiting on your experience claiming your EU261. There is no one to talk to, no one that can do anything. We had a horrible experience with Austrian airlines. A friend of mine lost his nice new nokia mobile phone in his seat while flying with me from PVG to MUC in C. He noticed it at the baggage belt and immediately went to the lost and found office. Fees from 35 per person (3 hours access). Excellent flight attendants. In my son s case it was a dreadful experience : nobody at the destination airport was able to inform us what had happened. Jul 29, 2022, 9:21 AM PDT. Mines been missing for 15 days now with LH. On the second day of the saga I was given an email address and by the end of the week My experience with Lufthansa that began a week ago has been a nightmare and ended with the Lufthansa agent saying that they are no longer responsible for my bag because they located it and turned it over to a delivery service a week ago. Location:Terminal 1, Transit A, B and ZTerminal 2, Level 2 and 3, Concourse D and ESmoking Booths: Terminal 1 and 2. When I called, they said it was because they case is closed. Instead of getting an update from Lufthansa or the airport, I received a call from a lady in Our Standards: The Thomson Reuters Trust Principles. Agreed. and from 12.45p.m. At this point im almost hoping they get delayed another few days so I can legally request the maximum amount of compensation for a 21 day loss. At this point, I emailed Air Canada to say just deliver my bags back to Los Angeles (of course, I didn't get a response back). By clicking Sign Up, you also agree to marketing emails from both Insider and Morning Brew; and you accept Insiders. We were booked on Iberia Express flight from Madrid to Malaga. I literally dont have clothes with me. I'm really going to try to never take check-in luggage ever again.". Since they located my bag, I cannot file a lost bag. So this whole thing started on 6/29/22. I am desperate. Is there any way those of us who have been treated so badly and cannot get a single response from Lufthansa to jointly file a class action suit in Europe against them? We were told we could buy clothes and toiletries and submit a claim. Lufthansa said, that without complaint numer, you can get in the lost baggage office, they will not pay . I had to come back to USA and as of today 10/7 We still have not received two of them. We returned to the states on 7/5/22 and I have been trying to call, chat, email, use their automated systems to report my delayed baggage and I still have no answer. I've just claimed this back from Lufthansa in recent weeks. "I manage a customer support team myself so that's why I haven't been getting angry with anyone there because I know the customer support folks at Lufthansa are probably having an awful time right now," she said. 13 .30 Cruise Sicily .luggage lay in Rome till 13th returned to Dublin sat there to 21st when my travel agent recovered it delivered home 13.03 21st in all that time NO response from Aer Lingus even on my return to luggage claim NO one wanted to see my tracker as it was in there store. I have a flight on June 28th from Viena to Amsterdam with Lufthansa and then with united to Chicago. Its also shocking that Lufthansa doesnt have the baggage tracking scanners to keep databases populated with accurate bagage location information. Bags were checked thru from Reno to Budapest. Two of our three bags never made if out of Los Angeles on our Lufthansa business class Los Angeles to Bari Italy flight. Insane how these airlines can get away with everything while taking taxpayer money. We flew Lufthansa last month and were similarly notified via email that one of our bags did not make the flight and would be delayed. Once the Lufthansa representative picks up, you need to tell them your: After providing the representative with the necessary information, you need to describe your luggage. It was 3 days after we arrived at that point and the courier said "But it's Sunday, I can't bring them today." My complaint is quite detailed but basically because they gave us the wrong information it resulted in my grandson not being able to get on 2 flights back to Thailand, costing me quite a lot if money in the end u had to get him a flight with Emirates. One day later I am spotting it in Sofia, Bulgaria. Problem is that they only take 6 people at the time and each group takes around 45 minutes to find bags and both of us have jobs so we are unable to go there and wait for the whole day. They WILL ask for bank account info to send payment too. FLR was completely overwhelmed. Aside from meds that we are running out, my daughter had all her Sweet 16 bday gifts in the bags. Don't know how applicable this is to Europe (and point taken re: no time to buy from shops before they closed), but P2 and I have had AA delay our bags twice over the past few months, one day delay each time. So great to inform the client, that they can do everything online and afterwords saying, that it's not true if you want your money https://www.forbes.com/advisor/travel-rewards/montreal-convention-luggage/. Air France / KLM Lounge: Open from 05:45 to 20:15. FraportVip Lounge: Terminal 1. Due to our our flight changes we asked the attendant to make sure our bags were on the plane. 2 bags : 2 people $3400 etc. Lufthansa First Class Lounge (Non-Schengen): Open from 05:15 to 22:00. The Lost & Found Office will be happy to help you find your missing belongings. I waited 2.5 hours to get our flights rebooked. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, Internet terminals, Smoking area. Flew into Frankfurt from London. My wife and I had a bad experience our luggage, flying from Bilbao to Munich (where we live) on June 25th. But the stress and increased and unplanned for significant expenses for three days while on vacation should not have happened and we are in the process now of seeking reimbursement from Lufthansa only for our out of pocket expenses arising from the delayed luggagenot our stress. I just came back from a trip to Europe where my bags were lost twice. 30% of the ground staff at Lufthansa in Germany are currently on sick-leave so this is definitely a meltdown. Arrived in Denver and the stroller and car seats did not make it. Your biggest takeaway is how hopeless the delayed baggage situation is because of automation, trust me, before the days of automation, it wasnt any better and probably worse in your situation. Really a horrible experience. Still hopeful that it will be found. My bags have been delayed now a month and the airline,united, can't figure out how to forward my luggage to my address. Why? Bag #4 is still somewhere in Europe after taking a trip to Stockholm yesterday. The agent said the treatment of my case was "unacceptable" but that there is nothing I can do. Safari journeys we were taking. The hotel would not accept it so the bag remained with the delivery company. AND Eurowings has no phone number (outside of their "Discover" level.) The first time it was with SAS and it was lost for 5 days - the number that they gave me to call only went to the general reservation desk who had no information. What a surprise! We know our bags are still in Frankfurt. We received a confirmation mail apiece, but nothing else. Hyatt Breaks into Upper-Midscale Market with Hyatt Studios, ANA and IHG Hotels Deepen Commercial Agreement in Japan, American and DFW Look to the Future with Use and Lease Agreement, Twitter Data Reveals Which of the Nations Airports Bear the Brunt of Passengers Anger, Delta Sky Club Celebrates Kansas City Lounge Opening, American Express Unveils Refreshed Centurion Lounge Experience in Seattle, Experts Agree: Alcohol Should Stay Off Aircraft. As we left Denver he informed me that our bags did not. If you dont want to waste precious time on filling out forms and talking to customer service representatives, use DoNotPay! This applies to delayed baggage only. No one has replied to my email inquiry for delayed baggage compensation instructions sent four days ago. LH knew where we were, knew our ports of call, and NO emails such as described above from them. Since we only received a notice about 1 bag, we went to baggage claim to collect the other bag. Apparently some conversations were overheard stating there are loader issues at Frankfurt and the staff is also on strike (not sure if true). FRA SmartWay Faster through security checkpoints at Frankfurt Airport with FRA SmartWay. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi . Across the world, travelers are sharing nightmare stories about spending the night in a cold airport on boxes, or getting locked out of airports, as one woman recently told Insider. Email had link for opening delayed baggage claim which I couldn't do at the airport customer service because our flight was leaving in 45 min and we still have to go to the other terminal. Their requirements for carry-on luggage is very strict and their weight requirements are even stricter, so a super small rollaboard w/ necessities is crucial. You can take some yoga lessons in Yoga Rooms. Have spent over an 2 hours on the phone to Germany as they say say over 5 days is unusual. 11 days was torture as the instruments were of huge sentimental and financial value. Two plus weeks in, we still don't have them. On a recent Lufthansa flight from Frankfurt to Houston, our bags were delayed over an hour. If you want to lower the chances of losing luggage in the future, check out the table below for some useful tips: Using DoNotPay is like having a magic wand that helps you with the assignments you are too busy or bored to do. Until today, there's no communication whatsoever from AC. ), all passengers on the flight were informed that baggage claim was closing for the night, we should file a lost baggage claim online. The issue is that we had a cruise the day after we arrived, it might be humorous but I could not find mens underwear in Venice I had to wash my undies for 4 nights and latter I had to buy shorts and T shirts in the Greek Island. Extremely frustraed I went to the Senatour Lounge close to gate B42 hoping to have a better support being a long time Lufthansa customer. What you are reading here and seeing on the news is NOT exaggeration. Now, when I drive to San Juan airport to speak with human beings, the United luggage reps tell me everyday that luggage will arrive that day drom Newark. I was reunited with my luggage on my arrival back at Heathrow. I've been reading posts and it looks like it could be weeks before it's found. United had my final leg and sold me the ticket. I was on a flight recently from nyc to Frankfort. They are the worst airline. When our bag was delayed, I watched the bag drive down from Orlando to Vero Beach. However, Ive increasingly warmed up to the idea, so let me provide some background: We were flying from Sylt to Frankfurt to Dusseldorf with an 80 minute connection (the minimum connection time at the airport is 45 minutes, dont ask me how). Our longest trip was 5 weeks with 13 flights. On my recent flights to and around Europe, I kept it with me (I had the smaller, travel version). Very, very unimpressive for a 5-star (oops, I mean 4-star) airline. See here for a complete list of exchanges and delays. Notified that one bag was delayed in Frankfurt about an hour after arriving in Edinburgh.
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