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One Canon Park Melville, NY 11747, CANON CANADA, INC. 6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada, Still need some help? In order to get more personalized and faster support, we recommend registering your product in your Canon Account, Still need some help? MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE The application has encountered an unknown error. Not all our software & drivers are compatible with all operating systems and versions. Canon, Canon's subsidiaries and affiliates, their distributors and dealers do not warrant that the functions contained in the Software will meet your requirements or that the operation of the Software will be uninterrupted or error free. There are no Guides or Manuals available. During the relevant warranty period, Canon I was poised to buy an expensive color printer from them before all of this happened. shall, in its sole discretion and without charge, repair or replace any There are no results for the OS Version you selected. Click here to learn more about Canon Frame Lab and get 30% off your purchase. If you have downloaded a PDF manual and require Adobe Reader, please download the latest version. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. In THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. 01-30-2022 I'm frustrated by Canon not caring. This bundled driver complies with TWAIN standards which is compatible with a wide range of application software. Reproduction in whole or part without permission is prohibited. after about a day or so of working fine, any usage gives the error: "An error has occurred within the TWAIN driver, [Error 80FF0001]", The only solution seems to be to reboot windows, and then all is fine again, for awhile. - edited Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. WARRANTY APPLIES TO PRODUCTS PURCHASED AND USED IN THE U.S.A. AND CANADA ONLY. Thanks a lot for your inverstigation. Warranty replacement shall not extend the warranty period of the defective Product. THIS There is no firmware for the OS version you selected. Someone, please help! I was ready to throw this scanner out the window! Join our community to ask questions, share knowledge, and connect with others. Since you have already investigated the software route, have you tried replacing the cable and testing on a different port? But as this now poped up a second time and the update is still blocked, the deactivation of the WIA service worked for me. Technical Specifications Main Unit Specs Model Name Consistent with 48 C.F.R. PRODUCT WITH NON-COMPATIBLE COMPUTERS, PERIPHERAL EQUIPMENT OR SOFTWARE, You may terminate this Agreement by deleting the Software. We've detected your operating system as {{os}}. By continuing to use this website, you are agreeing to our. Still need some help? Your local Service Provider; or call NO AMENDMENT TO THIS AGREEMENT SHALL BE EFFECTIVE UNLESS SIGNED BY A DULY AUTHORIZED REPRESENTATIVE OF CANON. ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO I have an R40 scanner, love it - except --!! File name : R40_Driver_V1.2.12206.23001_Windows.zip . Manufacturer is Canon Inc./30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan. Emails and calls to Cannon technical support have not helped. Offer void where prohibited, taxed, or restricted. Then reboot and re-install and the scanner will work for a day or two, then again, twain error. A RESULT OF (A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT Canon ImageFormula R40 Scanner no longer scanning- 04/20/2023: New firmware version 1.4.1 is available for, 03/28/2023: New firmware version 1.0.3.1 is available for, 01/09/2023: Help ensure your autofocus is properly aligned with a, 12/08/2022: New firmware version 1.0.5.1 is available for, 12/07/2022: New firmware version 1.7.0 is available for, Cannon DR-3010C scanner can't scan to email after Office 365 upgrade, imageCLASS MF230 Series - MF Scan Utility Cannot Communicate with Scanner Error, Cannon Lide 400 scanner not separating photos all the time. This password-protected page provides members with a one-stop service solution. PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSE Not all our software & drivers are compatible with all operating systems and versions. 11:02 AM Click the Start button, and then click [Canon R40 ] and [Canon imageFORMULA Driver Setting Tool]. the Product malfunction is not covered by this Limited Warranty or the (Windows-64). imageFORMULA Driver Settings Tool starts. 07:36 PM applicable warranty period has expired or has not been sufficiently established Offer not valid on bulk orders. NO WARRANTY IS GIVEN ON ANY USED PRODUCT. 01-20-2022 You can update your preferences or unsubscribe at anytime. 05/31/2023: New firmware updates are available. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. Actual prices are determined by individual dealers and may vary. Our software & drivers for your product are specific to your operations system. I got there too. I've tried uninstalling it and re-installing it. Below is the error message that I always get: Unable to open TWAIN source Please check connection Then re-start Toolbox The problem is that the TWAIN drivers are not within the computer system variables path. The following process works reliably for me: It works until the next reboot. Click the [Maintenance] tab and then move the slider to change the value of [Reduction ratio adjustment]. Orders will be shipped to a street address in the 50 United States or the District of Columbia only. OPERATING OR MAINTENANCE INSTRUCTIONS IN OR ENVIRONMENTAL CONDITIONS PRESCRIBED Canon reserves all relevant title, ownership and intellectual property rights in the Content. Recently, when I've tried to use it, I get "Anerrorhas occurred with theTWAINdriver. to consumables (such as feed rollers, separation rollers, etc.) By proceeding to downloading the Content, you agree to be bound by the above as well as all laws and regulations applicable to your download and use of the Content. If your Operating System (OS) does not display please select from the drop-down list below, to access available drivers, software, firmware and utilities. There is no SDK for the OS version you selected. But with Microsoft's constant updates, that could be related. 1-800-OK-CANON, Monday through Friday from 9:00 a.m. to 8:00 p.m., E.T. Mississauga, Ontario L5T 1P7 ET (excluding holidays). The Canon imageFORMULA CANON U.S.A.,Inc. Not a single R40 works with Windows 11 for us, not even fresh loaded Windows 11 computers, they fail in the same way. To correct this, follow the steps below: Solution You would access these locations by going into System Preferences --> Security & Privacy ---> Privacy. CONDITIONS OF WARRANTY Defective parts must be returned to Canon or a Service Provider with all necessary documentation and will become the property of Canon. THIS WARRANTY APPLIES TO PRODUCTS PURCHASED AND USED IN THE U.S.A. AND CANADA ONLY. USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE Your local Service Provider; or call or an authorized service provider (the "Service Provider"). This worked for me! This basically makes it unusable - I can't reboot every time I need to use it. You may download and use the Content solely for your personal, non-commercial use and at your own risks. The Product covered by this Limited Warranty will be exchanged or repaired by Canon or an authorized service provider (the "Service Provider"). To get the best possible experience using our website we recommend that you upgrade to a newer version of the web browser. Thanks - will try that - when it next fails(!). THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. warranty shall only apply if this Product is used in conjunction with Reproduction in whole or part without permission is prohibited. Usually stays good for a day or so.. Not sure why that would be intermittent, and change after a reboot - but anything is possible I suppose. FREE STANDARD SHIPPING & HANDLING ON CAMERA & LENS PRODUCTS, The file you are trying to download is unavailable. 03/30/2023: Product Advisory for EF50 F1.2 L USM. To arrange for service for the Product under warranty, please call: In the United States: Your local Service Provider; or call 1-800-423-2366, Monday through Friday from 8:00 a.m. to 8:00 p.m., E.T. 03/30/2023: New firmware updates are available. 2022 Canon U.S.A., Inc. All Rights Reserved. Canon Knowledge Base - Where can I find the software for my R40 high speed scanner? Canon Canada Inc., 2023. PRODUCT SHALL BIND CANON OR ANY SERVICE PROVIDER. Orders will be shipped to a street address in the 50 United States or the District of Columbia only. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS Too bad Canon no longer lives up to the brand name. You can update your preferences or unsubscribe at anytime. ALL SUCH PROGRAMS, FILES, DRIVERS AND OTHER MATERIALS ARE SUPPLIED "AS IS." The If you need software or drivers for a different operating system make sure to select the correct operating system & version with the dropdowns below. It works until the next reboot. Find support for your Canon imageFORMULA R40 Office Document Scanner Receipt Edition. THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU IN SUCH STATES WHICH DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. I use the Canon-supplied software, both the driver and the CaptureOnTouch software. I have an R40 scanner, love it - except --!! To install your download click on the name of the downloaded file. YOU FURTHER AGREE THAT THIS AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF AGREEMENT BETWEEN YOU AND CANON CONCERNING THE SUBJECT MATTER HEREOF WHICH SUPERSEDES ANY PROPOSALS OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN THE PARTIES RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT. IS" AND WITHOUT WARRANTY BY CANON. And I hope the Canon people know this costs them business. I had a project of some urgency and this works--you just saved the day. its too bad, I have a couple of their workgroup printers that I've liked for years. Reproduction in whole or part without permission is prohibited. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. Our service tech's have tried everything we can think of. THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU IN SUCH STATES WHICH DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Get Support. 29-Jul-2022 I'm very frustrated. Click here to learn more about Canon Frame Lab and get 30% off your purchase. I have read and understand the information above, and wish to download the designated software. Javascript is disabled in this browser. During the relevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective part with a new or comparable rebuilt part or exchange the Product with a new or rebuilt Product. Just click an icon below to view the down load page: [crx3tar-nofds, prod, s7connect, crx3, nosamplecontent, publish]. We've detected your operating system as {{os}}. IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED I'm gonna buy one from Xerox or Epson. 2.101 (Oct 1995), consisting of "commercial computer software" and "commercial computer software documentation," as such terms are used in 48 C.F.R. Contact Support. What are the system requirements for the software that is included with the R40 document scanner? How do I find my model? I don't see how it is hardware, since it works fine always after reboot for a day+, and then fails. If you have already contacted us, we recommend that you check with your computer's manufacturer. I can try moving the connection after a failure, but hardware wouldn't give that symptom i don;t think.
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