To Add an attachment, submit the ticket first, then add the attachments after. On the "Manage Support Requests" page, click the "+ Create a new support request" button to start the workflow. This non-exhaustive list includes examples of the most common files collected under advanced diagnostic information for different services or environments. Before you create your request, review all of the details that you'll send to support. When you have all the form fields you want on your support ticket form, click Save. Examples of issue types and severity levels are shown in the following table. The maximum available severity level and time to respond depends on your support plan. Pick your seats. You can call during local business hours, Monday through Friday. If the wrong support scenario was selected, youll need to go back to make a different selection. People with administrator roles are the only ones in the customer's organization authorized to access the Admin section of the Office 365 operated by 21Vianet portal and to communicate directly with 21Vianet about Office 365 service requests. If you call in, please allow time for support to create the case, which will then appear in your Case tab. When you select a scenario, new options are offered to help narrow down the issue. Go to the portal. Lets take a look at a step by step guide on creating a support request form on your site. The workflow layout is vertical, click next as you progress though the workflow and Edit to go back and update a step. Business Assist for Microsoft 365 is designed for small businesses to give you and your employees around-the-clock access to small business specialists as you grow your business, from onboarding to everyday use. Enter the URL to your WordPress website to install. Start by checking the current health of your services. The Office 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Office 365 operated by 21Vianet. This is a preview feature available only to a limited set of customers to try out. Do NOT use keywords in the name field. Next, move on to theSpam Protection and Security settings. Once your ticket is submitted, you will receive a notification on your registered email address. Select Support > Get Support from the navigation home page. Initial Response: 3 business day or less. Now users can submit support tickets on your WordPress site. 21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Easily let people upload image types like .png, .gif, and .jpg so you can better troubleshoot their problem from the beginning and provide quicker responses. Note You can use this pane to file an online support ticket for a supported service. This way you can ensure that the submissions are handled by the right person and also that the user will receive a speedy response. More info about Internet Explorer and Microsoft Edge, Environment Administrator (or System Administrator role in Dataverse). Responsible for service administration and account maintenance. The service is usable but in an impaired fashion. Online support Save time by starting your service request online. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Over 25 million sites use our software. When it comes to describing how support software works, the terminology makes sense. To create a support case Sign in to the AWS Support Center Console. Using form abandonment is greatly helpful if youre using a multipurpose form that allows users to contact you for different purposes like support requests, pre-sales queries, and more. Go to the Microsoft 365 admin center, choose Support > New service request. If you prefer not to share this information, select No. The products are advertised online as a kind of golden ticket that will help propel Trump's 2024 bid and make . Live Chat is currently available to English Language Premier or Signature Success Plan customers. Learn more about Salesforce Success Plans here. If you don't have the required access for a subscription, we won't be able to work on it as part of your request. Authorized to submit service requests to 21Vianet. You can also create and manage requests programmatically, using the Azure support ticket REST API, or by using Azure CLI. We'll walk you through some steps to gather information about your problem and help you solve it. Click to enlarge Help your team prioritize their workload. Use one of the following links to open the Microsoft Intune admin center. 21Vianet also expect customer to collaborate at reasonable level accordingly. Choose the right support plan for your needs. near your profile pic to open the Help and Support pane. WPForms comes with a ticket form template that allows your users to create a support ticket with just a single click. Severity A is available only for technical support. You can learn how to contact technical support here: Contact support. For technical support with third-party products that work with Intune (like Saaswedo, Cisco, or Lookout), contact the supplier of that product first. Choose one of the following options: Account and billing Technical Some examples of these issues are listed in the following table. The support engineer assigned to your case will only be able to access resources in the subscription you specify. In the following example, select All services and then select the question mark (?). 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View solutions or create a support request Advisory services and premium support plan Limited preview: Report outage For app-specific issues Model-driven apps and support environments Admins can use the Help + support experience in the Power Platform admin center to get self-help solutions in real-time for their issue. To get tickets and pick your seats please join the queue. Connect devices, analyze data, and automate processes with secure, scalable, and open edge-to-cloud solutions. Assisted support options are for admins of Office 365 subscribed organizations only. It's available from the Azure portal menu, the global header, or the resource menu for a service. You can use WPForms conditional logic to notify the right person in your organization based on the users selections when a support ticket form is submitted. Depending on the service, you'll see additional options for Problem type and Problem subtype. Guest users are an exception: they can't file support tickets, even when granted the correct action. You can send diagnostics to help the support team fix the problem more quickly. 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Use your ticketing system to create and route tickets automatically, enter customer data into your CRM, or escalate issues as needed. For technical support, you need a support plan. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.