We answer your most burning questions on sun care and safety, right here, right now. Goodbye, nivea Nivea used to be my go to brand for skin care, but after they decided to cave in to the left-wing minority and decided to pull their adverts from GB News, I have decided to boycott them completely. You will own the products and they will be your responsibility from the moment theyre delivered to you. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. All rights reserved. C/O DPS Digital transition: background-color 150ms ease-in-out; Press enter to collapse or expand the menu. There are plenty of British products much better and much cheaper than Nivea. Thats a big no right there. Our global team of 1290 scientists is dedicated to continually improving our products and finding new breakthroughs in effective skin care. { Selfserve Number For Payments, Return Requests and Account Balance Confirmation. FAQ; Contact; Imprint; About Us About Us Beiersdorf UK Our Core Values Strategy Our History Our History . attributes: "-_--_--_--_--_--_--_-Best match-_-grid-_--_--_--_--_--_--_--_-No-_--_--_--_--_--_--_--_--_--_--_--_--_-Home | Nivea-_-Home | Nivea | Nivea Men-_-Home | Nivea | Nivea Men | shave & beard care-_--_--_--_--_--_--_--_--_--_--_-1" c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. Looking for the latest NIVEA discounts? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. } "catentry_id" : "2411976", No other person shall have any rights to enforce any of its terms. } Over the years, the quality has always been at its peak. }, For more information, see also our General Terms and Conditions. I love your creams but I was wondering if you could look at changing your pump bottles. "catentry_id" : "1342", 0871 984 4416 (UK) (Calls cost 13p per minute plus your network access charge.) gap: 50px; flex: 1 1 auto; ]. .pointer-events { SIMPLE TIPS TO PUT YOUR BEST FACE FORWARD. or spend 15 for Health & Beautycard members! NIVEA Customer Service. 0800 587 7758*. in the NIVEA E-Shop is incorrect despite careful checking by us, we may refuse to accept your order as above, but make you a new offer instead based on the correct information, which you are free to accept or reject. Unfortunately, we cant cancel the delivery if it is already with the courier so please double check your delivery details when you order. We are working to enable this service as quickly as we can - please check back for updates. It doesn't remove makeup properly either, there's still eyeliner and mascara on my eyes. Nivea has a page or online help desk for customer service, but you can also call them on the phone. It is possible that authorities may access the data. You can view the current version of these GTC at any time on our website: www.NIVEA.co.uk. background-color: var(--clr-secondary, var(--clr-default-secondary)); Hurry, ends soon! } To complete your purchase, click Buy Now to place your order. Intervino are the UKs leading eCommerce fulfilment partner who will be handling all of your orders from the NIVEA Online Shop. } StretcHeal #2. Click to reveal /* Media queries - mobile first */ Thank you so much, I've been using Nivea 48hrs Roll on for years and then product was fine and lasting until recently it doesn't even last for 12hrs ,I don't know what they do wrong now but it's a no no, I bought their cleansing wipes, As soon as I began taking off my eye makeup my eyelids started to burn and are all red. Use at your peril. Did anyone from nivea actually test a product package before it was released? } There is no minimum or maximum order value on the NIVEA online shop. Goodbye Nivea and don't expect me to return when you eventually realise you are SO DUMB. "Attributes" : { padding: 0.25em 0.5em; I have just cut the top off and I got a 1/2 a container out of it that I would have missed because once the pump stops that's it. Our buy more save more is valid regardless of other discounts applied enjoy shopping and saving with NIVEA! Enjoy browsing and do let us know if there is anything youd like to be able to buy online by emailingnivea@intervino.co.uk. We have one of the world's leading research centers, where we conduct around 1700 . } You agree to comply with all applicable laws and regulations regarding the NIVEA E-Shop, and any transactions conducted on or through it. text-align: center; This action by Nivea is simply the pits: Freedom of Expression is not just limited to one narrow world-view, but many: "If liberty means anything at all, it means the right to tell people what they do not want to hear" (George Orwell). Cloudflare Ray ID: 7d1305b49963bf1f .copy-ticker[data-theme="adcard"] { "ItemImage" : "/wcsstore/eBootsStorefrontAssetStore/images/NoImageIcon.jpg", Earn Double Points. align-items: baseline; Performance & security by Cloudflare. color: var(--clr-secondary, var(--clr-default-secondary)); It is not safe to nut allergy people or children. .copy-ticker { ], { searchResult: { In total, there are 2 ways to get in touch with them. Never be without your favourite Boots products with our international delivery options. ], [ When I contacted nivea customer services they were not interested refusing to replace or refund the product. { Once youve cancelled your order youll be refunded within 14 days and can place a replacement order. Email: Beiersdorf only delivers within the United Kingdom excluding Northern Ireland. Firstly, the aperture through which you need to squeeze the cream is <1mm wide so it takes ages to apply - we all have busy lives these days.Secondly, once you have finished the tube, it is impossible to separate the plastic nozzle from the metal tube for recycling. Shaving Foam 2. A contract is between you and us. Your IP: /* Default colours if no theme set */ "catentry_id" : "2364479", The prices displayed on the order page at the time of order applies in each case. We will ask you to see photos of the goods, and if necessary we will ask you to return the goods for further investigation Clause 9 (Return of goods). Next time you are looking for a chapped lips cure, follow our simple four step guide. We use cookies to improve your experience on our site and show you relevant advertising. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. Return charges are at your cost in case of cancellation. Reveal your best lips, all year long! Well ask you to return your goods in their original packaging and within 14 days of notification of cancellation. gap: 15px; Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received. Alternatively, you can arrange for delivery yourself. } In order to change your mind within with the cancellation period, it is sufficient to send the notification to exercise your right to cancel before the end of the 14 day period. You can retrieve a shipping label via our customer services. The cost of delivery will be displayed to you on the NIVEA Online Shop. -webkit-align-items: center; Please get in touch on 01507 610214 or emailnivea@intervino.co.ukto cancel your order. border-color: var(--clr-secondary, var(--clr-default-secondary)); You must pay for the goods and delivery costs before we dispatch them. The action you just performed triggered the security solution. Learning how to prevent mask acne is just part of our new normal when it comes to skin care. "Attributes" : { "ItemImage" : "/wcsstore/eBootsStorefrontAssetStore/images/NoImageIcon.jpg", If you change your mind and cancel the contract, Beiersdorf will refund all payments received from you, including delivery costs (with the exception of partial cancellations, and additional costs resulting from where you paid for a different type of delivery other than the cheapest standard delivery offered by Beiersdorf), promptly and at the latest within fourteen days from the day on which Beiersdorf receives the goods back, or (if earlier) the day on which you provide evidence of having sent the goods back. customer service contacts 63 complaints 4 resolved 59 unresolved File a complaint Table of contents Verified Follow Share Complaints Contacts Nivea phone numbers 1800 103 023 0 0 Australia 800 4940 1911 2 2 European Countries More phone numbers Nivea websites www.nivea.com www.niveausa.com What are Nivea's email addresses? We've got answers for you! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. As my countrymen wrote (Croatia) something went terrible wrong with quality of Nivea shower gels, especially with duo packs (2x250ml) which they are thin/diluted and with weak smell, it is not same product at all .. Sign up to ournewsletteror follow our social channels to hear about the latest deals, discounts and new products available to shop. color: inherit; SHOP NOW Company Information Responsible for the content of this website: Beiersdorf UK Ltd. Trinity Central, Trinity Park Bickenhill Lane, Birmingham, United Kingdom B37 7ES T: Tel: +44 (0)121 329 8800 F: +44 (0)121 329 8801 Commercial Register / Reg. We will take payment at the time you place your order but please note that this doesn't mean that we have accepted your order. "ItemImage467" : "/wcsstore/eBootsStorefrontAssetStore/images/NoImageIcon.jpg", Revision #8. "ItemImage" : "/wcsstore/eBootsStorefrontAssetStore/images/NoImageIcon.jpg", display: flex; Order/delivery related questions: if you have any questions about your order/delivery please contact our fulfilment partner on 01507 610214 or email: nivea@intervino.co.uk. Lines are open between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday. "ItemThumbnailImage" : "/wcsstore/eBootsStorefrontAssetStore/images/NoImageIcon_sm.jpg" Reduce fine lines and wrinkles in just 5 minutes. But should it be at the cost of your skin? In total, you can communicate with Nivea using 2 different media: phone, web. NIVEA MEN Fresh Kick Mint Extract & Cactus Water Shave Gel (65) Sensitive Cool Shaving Gel (137) NIVEA MEN SENSITIVE SHAVING GEL Popular Products (63) NIVEA Lavender Body Lotion 400ml (630) Q10 Anti-Wrinkle Power Firming Day Cream SPF 15 (58) Q10 Anti-Wrinkle Power Ultra Recovery Night Serum . Go woke go broke. } USA). Save 3.93 Was 7.85. This account has been verified by Nivea customer service / representatives through our verification process. "ItemThumbnailImage" : "/wcsstore/eBootsStorefrontAssetStore/images/NoImageIcon_sm.jpg" Keeping Your Skin Safe & Healthy Before Holi, Skincare gifting options for your significant other. Read on to learn how to keep lips supple and soft, especially during the winter months. Upon receipt of your order, we will confirm receipt of that order on screen and list the details of it via the NIVEA E-Shop. This website is using a security service to protect itself from online attacks. Registered VAT number 116300129. If you live in Northern Ireland you can bring legal proceedings in respect of the goods in either the Northern Irish or the English courts. "ItemImage" : "/wcsstore/eBootsStorefrontAssetStore/images/NoImageIcon.jpg", You can email the site owner to let them know you were blocked. /* Fix issues from extra link added for tracking */ We do however encourage you to shop sustainably, which is why we offer free standard delivery on orders over 30. Bio-Oil #4. } Nivea Customer Support Rated Extremely Low 4 Resolved 57 Unresolved 7% of 61 complaints were resolved The company's complaint resolution process is ineffective due to poor customer service skills, lack of training and inefficient handling of complaints. }, In that case, a contract will not come into existence. Our company registration number is 00468710 and our registered office is at: Beiersdorf UK Ltd Therefore, we offer the right product for all skin types and all ages. The version of these GTC published at the time of your order will apply to that order only. The contract is concluded with Beiersdorf UK Ltd, trading as NIVEA, a company registered in England and Wales. .copy-ticker { "catentry_id" : "2602", "Attributes" : { ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Nivea Customer Service. /* Media queries - Margins - Remove for CoreMedia */ :). Overview of all NIVEA websites around the world. } We use and collect cookies to improve and personalize your experience on our website. We may reduce any refund accordingly if this is the case. Please see our FAQ herefor more information on delivery and delivery charges. background-color: rgba(255, 255, 255, 0.5); 01507 610214 } There is of course a limit to the amount of times deliveries can be attempted so please be aware that in some rare occasions an extra delivery charge cost may be incurred, so please get in touch if youre having ongoing issues. color: var(--clr-primary, var(--clr-default-primary)); letter-spacing: 0.5px; Please contact your Nivea Consumer Interaction Team on 00800 49 40 1911* or viaconsumer.relations.uk@beiersdorf.com. line-height: 1.6; No. The contract language is English. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. We provide an international research network and partner with more than 500 universities, research centers and start-up companies worldwide. Yes, you can track your delivery with the tracking link that will be sent to you in your dispatch e-mail. Send the package to the following address: Beiersdorf can ask you to return goods if necessary, for further inspection. Palmer's #6. categoryId:'CONTENT', clamp(0.56rem, calc(0.32rem + 1.2vw), 1.25rem); As soon as we receive your goods we will refund the cost of those items including the initial delivery charge. { And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Alternatively, you can arrange for delivery yourself. Your parcel will be delivered either by Royal Mail or Parcelforce and youll receive tracking information as soon as your order is dispatched. Please see our FAQ herefor more information on failed deliveries. NIVEA Return Policy. Find the answers to your frequently asked questions here. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. nivea@intervino.co.uk, If you want to cancel the contract, please fill out this form and send it back to NIVEA e-Shop, e-mail: nivea@intervino.co.uk, - I/we (*) hereby give notice that I/we (*) cancel my/our (*) contract of sale of the following goods, - Signature of the consumer(s) (only in case of communication on paper). For more info, see 'Contact Us'. "ItemThumbnailImage" : "/wcsstore/null/image not defined" If you have any questions about your items or your order please get in touch with our friendly fulfilment partner, If you have questions about your NIVEA product, feedback or complaints, please contact your friendly NIVEA Consumer Interaction Team on 00800 49 40 1911 or via consumer.relations.uk@beiersdorf.com. copy code 3.92. /* Color Themes */ in your basket. All the latest highlights, care tips, inspirations and offers, Exclusive free product samples especially chosen for you. You can also phone our customer services team on01507 610214. Youll find a combination of NIVEA favourites as well as exclusive ranges and products available only on theNIVEA Online Shoplike ouraward winning fragrancesand home range. You can withdraw your consent at any time with future effect. We only supply the goods for domestic and private use. Are you sure you want to remove this product? "ItemImage467" : "/wcsstore/eBootsStorefrontAssetStore/images/NoImageIcon.jpg", { We will refund this. By continuing to use NIVEA.ca, you accept the use of cookies. } You may only transfer your rights or your obligations under a contract to another person if we agree to this in writing. Skincare gifts are luxurious in their unique way, and NIVEA's range of skincare gifting options full of the best lip care, face wash for women, roll-ons for men, etc will surely be a great choice. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.if you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item. "ItemThumbnailImage" : "/wcsstore/eBootsStorefrontAssetStore/images/NoImageIcon_sm.jpg" For more than 100, years NIVEA has helped people feel good in their own skin. ], [ Hurry, ends soon! 1/2 price on selected Nivea. "catentry_id" : "2660345", line-height: 1; (173) 1/2 price on selected Nivea Men. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. : 00468710 .copy-ticker button.button:hover { color: inherit; Ive tried pushing it back but it just resulted in a mess.I have emailed Nivea twice with no reply. Beiersdorf may refuse to make any refund until we have received the goods back or until you have provided evidence that you have returned the goods to Beiersdorf, whichever is the earlier. Click to reveal Product related questions: if you have any product related questions, feedback and complaints about the products, please contact your NIVEA Consumer Interaction Team: Phone: 00800 49 40 1911* or. It was unuseable. color: var(--clr-secondary, var(--clr-default-secondary)); border: 1px solid var(--clr-secondary, var(--clr-default-secondary)); 185.111.106.78 margin: 0 auto; The delivery is made to the delivery address indicated by you when submitting your order. --clr-default-secondary: #fff; These are subject to certain exceptions. } NG34 7EQ. From time to time we may use other delivery providers, but this will be clearly stated on your dispatch email so you can track your lovely goodies! display: flex; Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Sleaford Business Park Yes, we offer free standard delivery on orders over 30. transition: background-color 250ms ease-in-out, color 250ms ease-in-out; "ItemImage467" : "/wcsstore/null/image not defined", This website is using a security service to protect itself from online attacks. The return charges are at your cost in case of cancellation. position: relative; .copy-ticker button.button:focus, "ItemThumbnailImage" : "/wcsstore/eBootsStorefrontAssetStore/images/NoImageIcon_sm.jpg" Find answers to frequently asked questions here. Our beloved NIVEA products are widely recyclable, however please refer to the information on each individual product for more information. NIVEA is one of the world's largest skin care brands with over 50 products available in 173 countries around the world. } .copy-ticker .button { NIVEA is one of the world's largest skin care brands with over 50 products available in 173 countries around the world. Our global team of 1290 scientists is dedicated to continually improving our products and finding new breakthroughs in effective skin care. --clr-secondary: #f5f5f5; Your showering experience should not only soothe your senses, but also your skin. ], [ We break down some of the best maskne solutions. }, If a contract has already been concluded between Beiersdorf and you, we reserve the right to terminate it with immediate effect and to exclude you from purchasing our products in future. For Next Day Delivery, all orders placed before 2pm Monday-Thursday will be shipped for next day. }, The action you just performed triggered the security solution. All orders for goods made through Beiersdorf UK Ltds ("Beiersdorf", "us", "we") website at www.NIVEA.co.uk("NIVEA E-Shop"), are subject to these General Terms and Conditions ("GTC"). There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Excellent customer service and a quick check-out. Hence, it is encouraged to choose shower gels based on your skin type. So this company pulls its adverts from a regulated TV news channel on the basis of what some politically motivated pressure group claim. "Attributes" : { max-width: min(100%, 990px); We love to treat our customers so we offer a Buy More Save More promotion all year round on the NIVEA Online Shop. During the order process we will let you know when we will provide the goods to you. Save 10% across almost everything when you spend 50 with Nivea does not provide customer service by email, but does provide it by phone. "ItemImage" : "/wcsstore/null/image not defined", Companies can ask for reviews via automatic invitations. We may transfer our rights and obligations under a contract to another organisation, as long as that has no adverse effect on your rights under that contract. Check out our FAQ section or contact us by phone or email. The goods will become your responsibility and you will own the goods from the time we deliver the goods to the address you gave us. The parent company of Nivea is Beiersdorf AG. Woke company that is against the freedom of speech and choice they only want your custom if you are a left wing snowflake warrior (avoid at all cost) Date of experience: June 16, 2021 Useful Share Claire Louise Mendoza "catentry_id" : "2411978", .copy-ticker button.button { ComplaintsBoard.com is a leading complaint resolution website on the Internet. We use dedicated people and clever technology to safeguard our platform. "ItemThumbnailImage" : "/wcsstore/null/image not defined" If you realise your delivery address is incorrect, Please get in touch with our friendly team as soon as possible either by calling 01507 610214 or email nivea@intervino.co.uk. But I ended up with not-so-fair, pimple-booked almost entirety of the face. .copy-ticker { We might ask you to return the goods for further investigation. For more information, see also ourGeneral Terms and Conditions. Body Wash 18. Excellent customer service and a quick check-out. "ItemImage467" : "/wcsstore/null/image not defined", Looking for answers? Shouldnt be a case of who shouts loudest gets their way and never mind the majority. All products available to purchase from the NIVEA Online Shop are included within this promotion, except NIVEA Online Shop exclusives (Eau de Toilette, Room Diffusers & Candles) as well as NIVEA Sun whilst on aBuy One Get OneFree Promotion. --clr-default-primary: #c03; I've been using Nivea products for years and can honestly state that they are all excellent. For this refund, Beiersdorf will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. Skincare gifts are luxurious in their unique way, and NIVEAs range of skincare gifting options full of the best lip care, face wash for women, roll-ons for men, etc will surely be a great choice. The action you just performed triggered the security solution. Good product, poor packaging. Protect & Dry Touch Invisible Spray SPF 50, All the latest highlights, care tips, inspirations and offers, Exclusive free product samples especially chosen for you. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. "ItemImage467" : "/wcsstore/null/image not defined", Anyone can write a Trustpilot review. When you don't have the right to change your mind. If you have any questions regarding your order please dont hesitate to get in touch via phone 01507 610214 or emailnivea@intervino.co.uk. Nivea has gone political and decided to pull its advertisements from GBNews due to wokism well nivea myself a thousands of others will no longer buy your products. .copy-ticker a.button { NIVEA Q10 Power Anti-Wrinkle + Firming Nourishing Day Cream effectively fights lines & wrinkles and leaves skin visibly firmer. Performance & security by Cloudflare. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect. The. Q10 day and night wrinkle cream, adverse reaction.
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