via email address (gsc.cluster.support@zalora.com). You need to insert your delivery receipt into the main pouch. Pending - Your order is waiting to be processed. Payment Security. Our service will automatically determine how and where to track your Zalora order and will show current location and delivery status of your goods. We have a great team of local customer service consultants. Here are the tips on how to cancel order in Zalora using phone: Read also: How Does Zalora Payment Processing Work in the Philippines? Once the seller confirms orders, the seller needs to process the order. 3. 11.3 We assume no liability for the loss, theft or ineligibility of promotional voucher codes or Gift Cards. Zalora's e-commerce websites launched in 2012 in Indonesia, Malaysia, the Philippines, Singapore, Taiwan, Hong Kong, Thailand and Vietnam. Seller's bank will charge the bank's handling fee to you (the seller). Tap cancel button to the selected items to submit the request. (d) The credit of a Gift Card does not accrue interest, nor does it have a cash value. Quantity:The product inventory will be synced to Zalora. See how close you are to receiving your package by tracking your order using ParcelsApp.com. @kannan.rajaratnam from leading retailer and Freshdesk customer, Zalora joins us to chat about all things retail and Freshdesk. If you are under eighteen (18), you may place an Order with ZALORA only with the involvement of a parent or guardian. Please hold the order and notify us by providing the tracking number via, at "Operations: Order Processing - System Error". Your tracking number should go live within 30 minutes of drop off, otherwise you may reach out to CollectCo here. NinjaVan - The tracking number is made up of 10 numerical digits which can be found either on your return label/proof of drop-off. Cash on Delivery (COD) Cash on delivery Zalora Philippines? Upon unboxing and trying them on, I felt something sharp sticking out on the face of the shoe. 9.4 Your returned Products together with your return slip are usually received and accepted at our warehouse within five (5) working days after drop off. ZALORA offers different delivery or collection options. You may reach out to our Customer Service Team via chat here. You can do this by going to Settings > Your Profile > Scroll all the way down > Switch on the Holiday Mode. 5.2 You acknowledge that by entering into this Contract, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms and Conditions, except as expressly stated in the Terms and Conditions. You agree to indemnify, defend, hold harmless ZALORA, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Platform or your breach of these Terms and Conditions. Please be advised, order has to be processed in Order Level. Whilst we make best efforts to ensure that all details, descriptions and prices which appear on this Platform are accurate, there may be instances where errors may occur. You shall not use any automated systems or software to extract data from this Platform for any purpose. SHD will check with customer if it's a duplicate order", Please hold the order. Fill in the required information. Log in to Unicart Admin Panel, go to Marketplaces > Global Marketplaces and access to Zalora Sync (Global). 16.1 We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation: (a) Strikes, lock-outs or other industrial action; (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) Fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster; (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) Impossibility of the use of public or private telecommunications networks; and. Please refer to our Cancellation Policy here. T-minus 60 minutes to go! Note: The image size requires 762 x 1100 pixel or 1385 x 2000 pixel according to Zaloras standard. 1) How can I check my revenue or sales in ZALORA? 16.2 In the circumstance that the Force Majeure event lasts for more than one week, either you or we may terminate the Contract forthwith by written notice and without any liability other than a refund of a Product already paid for by you and not delivered. Go to orders and click Manage Orders. If you want to offer special price, please update original price inPricefield and discounted price inSpecial Pricefield. If we receive complaints from customers, this will affect the Seller's KPI. Zalora Group is an e-retailer founded by Kinnevik AB and Rocket Internet with operations in several South East Asian countries. ZALORA aims to deliver your items in the fastest time possible! Once an Order has been packed it may not be cancelled and the item must instead be returned to the company according to our Return Policy here., or as otherwise advised by the Customer Service Team. Sexual Wellness. Click the Purchase button. Congratulations! Your product will be showing the Processing status while pending to be synced over to Zalora. Itching to get your hands on your latest purchase? Turn on Sell on Zalora (Global) toggle. Choose on the items that you want to cancel. Recommended Browse Nodes: Add the most relevant Browse Nodes for the product to allow your customersfind the products easily. If the customer's payment method was bank transfer but the customer was not able to provide proof of payment, the order will be cancelled. (b) Any notice given by email shall be deemed to have been served within two (2) Business Days of the email being sent. Missed a delivery from Zalora? If this happens, we will notify you via email. 11.5 Conditions for the use and redemption of Gift Cards: You may purchase Gift Cards for use on the Platform by you or other Customers. Zalora is working with our courier partner ENTREGO to offer you fast, nationwide delivery and wide Cash-on-Delivery coverage. Only orders placed on a working day are entitled for next working day delivery. The seller need to print the collated packing list such as carrier manifest, delivery receipt, order items, airway bill number. 5. PROHIBITIONS You must not misuse our Platform. 5. The current list of exclusions can be found here. 2. Here are the available packaging material sizes you need to know. Please refer here for more information. If you wish to cancel your Order, you may cancel via the Platform. 3. When and how will I receive my monthly revenue? Cut your Businesss cost, and Boost your Efficiency at the same time. How can I check my revenue or sales in ZALORA? 10.4 Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable. These packaging materials are available for purchase. Refund methods: 1) Refund to card Once the merchant processes a refund, the amount will be credited to your card that is tagged to your Atome account within 10 to 15 business days. Some of the fields required to enter in multiple languages. To deliver on that promise, the business is utilizing the Internet in three ways: to connect to its wide base of customers, to gather data on what products people want to buy and to target its potential customers effectively. at "Operations: Order Processing - Status". In rare cases, your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you. Do you want to cancel your order but dont know how to cancel order in Zalora? Ginee product management allow you upload products to all of your online stores from all marketplace just once! Click Sync Now when the details are completed. (d) The credit of a promotional voucher code does not accrue interest, nor does it have a cash value. Typically, the 'Payment Pending' status occurs when payment is unsuccessful. (e) An order for a Gift Card can be cancelled by contacting us via chat here or send us an email at customer@my.zalora.com. In the event ZALORA becomes aware of any infringement of its intellectual property rights, it shall not refrain from taking any relevant legal action. To place an Order with ZALORA you must be over eighteen (18) years of age. You will be redirected to the GCash landing page to process your transaction. After that, click create package and next. ZALORA is Asias leading online fashion store, and their products are available in 7 South-East Asian countries. It also supports e-wallet payments via Smart Money and GCash. We will try our best to process your request. To track Zalora order just enter your order number in the search box on top, and our tracking robots will find your parcel in no time. Once your package has been shipped, the "Track Package" button will be available for further details on the whereabouts of your parcel. 7.11 In event there exists a conflict of total cart size for free shipping entitlement, the value on our Platform shall prevail. Once your package has been shipped, the "Track Package" button will be available for further details on the whereabouts of your parcel. 7.9 You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have. Nothing in these Terms and Conditions or a Contract shall create or be deemed to create a partnership, an agency or a relationship of employer and employee between you and us. (IOS and Android Only) 0 out of 0 found this helpful. They need to wait for Zalora approval before being allowed to change the Ready to Ship status. You may contact us at any time using the contact details here. One tracking number per order number. 12.2 Nothing in these Terms and Conditions shall exclude or limit ZALORAs liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Zalora Sale vouchers available here Shop & save with sitewide promos: 25% OFF and Rappler exclusive codes. Check your inbox for trend updates and exclusive sales coming your way! How To Save / Remove Your Credit / Debit Card. You will be a shown a list of all the orders you have made. Click. Then click on the account and go to my orders. So go to the coupon page and get as many Zalora coupon codes as you can and grab the biggest discounts and freebies from Zalora! You must only submit to us information which is accurate and true. Completed, Processed, Processing is recommended. Being a part of GFG, ZALORA Group has grown throughout the years as the voice of fashion in the region. If you have not received your Order but the order status is showing as delivered, please contact ZALORA Customer Service here. (a) To place an Order, you must register with us by creating an Account on the Platform. Now you need to packed the order with the air waybill and delivery receipt. No response within 2 days upon receipt of the Statement of Account and we will assume that you agree that everything is correct and we will proceed with the payout for your monthly revenue. Print the Zalora airway bill as well as the delivery receipt. Don't have a credit card or online bank account? If you want guaranteed next working day delivery for your "Sold by ZALORA" items, opt for our Express Delivery instead! In cases like these, losses will be borne by Seller. Youre advised to go on holiday mode. 7.8 If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within one week of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, we may (without affecting any other right or remedy available to us) do either or both of the following: (a) charge you for any fee and other costs reasonably incurred by us; or. Your product is successfully synced from Unicart to Zalora now. Kindly keep note of the return tracking number which can be found either on the return label or on your receipt which you should receive / request upon parcel drop-off. The search function also allows you to group the orders by various categories such as 3PL, and so on. Headings are for ease of reference only and shall not affect the interpretation or construction of the Terms and Conditions; Words imparting the singular shall include the plural and vice versa. 7.1 We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery date and time indicated by us at the time of your order checkout (as updated in the Order Acknowledgement). Please note if the drop-off centres are unable to provide a physical receipt, you may request for "proof of drop-off" via email instead. Click the Place Order button. As the brand expands in the region, the ZALORA-Adyen partnership is also growing to cater to the evolving shopping and payments needs of consumers today. Fill in the required information. Adult Diapers & Incontinence. Apply either one method to select the category for the product. I have keyed in the wrong tracking number, what should I do? You can see whether the products are returnable in the product description box. Sellers can use this statement as a supporting document for claiming back the indirect tax from the local country's government. In such case, we may require you to pay all reasonable carriage costs and servicing costs (including costs incurred in returning the Product to you) at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result. Get the 360 digital marketing experience via Ginee Ads. 16.4 We reserve absolute discretion on the solution we adopt in fully meeting our obligations under the Contract despite the Force Majeure Event. Zalora Payment cycle to sellers is once a month. 11.4 Conditions for the use and redemption of promotional vouchers: From time to time we may distribute promotional voucher codes that may be used only on the Platform: (a) Promotional voucher codes are valid for the specified period stated on the voucher, can only be redeemed once and, unless otherwise stated, may not be used in conjunction with other promotional vouchers and discounted items. Shoulder x Bust x Length ZALORA's trademarks may not be used in connection with any product or service that is not provided by ZALORA, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ZALORA. Once you have your Zalora account, you can order and checkout by taking these steps. If you have already paid for your Order, you will receive a full refund of the paid price in accordance with the refund timelines outlined in our Returns and Refunds Policy. Please see our Privacy Policy, which forms a part of these Terms and Conditions. Step 4: Sync Product to Zalora, Additional Information This means the refund is in the process due to any returns. Kindly contact Seller Help Desk immediately so that they can help update the right tracking number into the system. As items may be sourced from different places, delivery times may vary. Please send your enquiry to Seller Helpdesk at "Operations: Order Processing - Status". Register Ginee Now and enjoy the benefits of being smart sellers! Cards are subject to validation checks and authorisation by card issuer. Penalty applies if you fail to do so. Fill in your delivery address and payment method in the cart page. Download Parcels app for iPhone or Android to always know where your packages are, and get Push notifications when package tracking changes. I hope this video helped you guys and you had a good experience shopping at Zalora! Here are the tips to pack the Zalora orders. You can start by googling 'sell with us Zalora' and click on the result link. You will have to provide a box for your items in the case where it could not fit into the packaging supplies. How to confirm order in Zalora? How to Process Order? Step One: Log in to your ZALORA account and click "Track My Orders". Click (+) button on the products you want to sync. Zalora partners with local deliveries couriers like Singpost, NinjaVan all of which you can track with ParcelsApp.com or through our mobile apps. Cash App Support Payment Pending. 18.1 All content included in or made available through our Platform, such as text, graphics, logos, button icons, images, audio clips, digital downloads, campaign titles and data compilations is the property of ZALORA or its content suppliers and is protected by copyright laws and treaties around the world. If you did not receive any response from us within five (5) Business Days, please make further enquiries. Please refrain from re-creating your order to prevent duplication! After you have choose the things you want to buy, then click the bag icon on the bottom navigation and click check out. Create Zalora SKUs. Why are there order numbers in my Statement of Account (SOA) that do not appear in Seller Center? Set the foreign currency exchange rate. : Zalora Malaysia. Penalty applies if you fail to do so, If you have already printed awb: Please send the cancellation request via, at ""Operations: Order Processing - Cancellations"". Go to Zaloras official website, scroll down the page and click on Sell with us to register seller account. 2. For example: 3. How to Check Unmigrated Marketplace Product with Product Checker, How to Sync with Shopee Discount Promotions, How to Manage Chat Across Multiple Marketplaces, How to Configure Advance Order Filter Settings, How to Make Your Marketplace Products Stand Out with Watermark, How to Market Your Business on Facebook with Facebook Business Extension, How to Sync Sales Orders to SQL Accounting, How to Bulk Update Products with CSV File, How to Apply Customer Loyalty Program with Reward Points, How to Add Ezyway Mobiversa (Mobi) Payment Gateway, How To Process Order with Express Fulfillment, How to Increase Picking Efficiency using Advance Order Filter, How to Setup Facebook Pixel & Conversion API, How to Print Shopee Shipping Label (Version 3). 7.2 We will attempt to notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. (i) In rare cases, ZALORA may at its sole discretion discontinue or cancel any promotional voucher codes previously issued and will not be responsible for any losses arising therefrom. So I decided to purchase some items (it was time to go shopping anws) and show you guys the step by step process of ordering items from Zalora. Hello Zalora, I've an order #213655972 that says payment processing and order #255855972 that is order processing. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. Similarly, you can pay all or part of the price of your Order using an e-gift card, store credit or a promotional voucher. You shall not assign, transfer, novate, charge, sub-Contract, create any trust over or deal in any other manner with these Terms and Conditions or a Contract or all or any of your rights or obligations under these Terms and Conditions or a Contract. 4. 16.3 If we have contracted to provide identical or similar Products to more than one Customer and are prevented from fully meeting our obligations to you by reason of a Force Majeure event, we may decide at our absolute discretion which Contracts we will perform and to what extent. (c) if we reasonably believe that the use of the promotional voucher code or Gift Card is detrimental to ZALORAs customers, reputation, goodwill, business or operations. How Does Zalora Payment Processing Work in the Philippines? Infringements may be subject to legal action. Alternatively you can check it in the invoice that is to be printed out for each order. To make shopping even more convenient for individuals on-the-go, you can now collect your order at any of your preferred CollectCo collection points with just 4 easy steps! You acknowledge that the receipt of an Order Acknowledgment is not considered an acceptance of your Order by us. The conditions in clause 11.4 shall apply to Gift Cards: (b) Gift Cards cannot be used to buy further Gift Cards. Check your product inventory to fulfill the order. Of course you can! Save time, save cost, save energy, join Ginee Now! Step 2: Set Up Zalora Integration CollectCo - The tracking number is made up of 12 numerical digits which can be found either on your return label/proof of drop-off. How to Process Order? In cases of purchase exchanges, we will refund you via wallet credit which you may utilize for your next purchase. 3. 1. A re-delivery will be attempted the next working day. Here are the steps on how to process a single order in Zalora. On the next page, read a few reminders for using GCash, and tap "Pay Now". What should I do? I am selling beauty products, how should I pack my items? Go to. Here are the steps on how to process a single order in Zalora. Under what circumstance will my order be cancelled by the Seller Center system? Believing that your online shopping experience should be easy and fun, we offer speedy deliveries with 30 days free return policy as well as various payment methods. If the order cannot be fulfilled, please cancel the order before pressing ready to ship. Why is the payout amount different from the amount in the Seller Center account statement? Select on the "Pending" filter tab to sort all the pending orders. 18.5 If you print, copy or download any part of our Platform in breach of these Terms and Conditions, your right to use our Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Kindly submit the updated details based on the ZALORA seller center guidelines via thislink. (For FBS sellers only). All other trademarks not owned by ZALORA that appear on the Platform are the property of their respective owners. (Optional). 9.2 All items must be received by ZALORA in order for a customer to be eligible for a refund or replacement. After that click ready to ship and wait for courier to pick up the package. 9.3 We do not honour any walk-in returns. Please check on the order status via the Platform. this is my order no, 221771142. Refresh the page in a few minutes to view the latest sync status.3. The tax invoices and Credit notes will be sent out to the seller between 14th to18th of each month for the previous sales statement. (b) You shall not misuse the Platform by creating multiple user accounts. For more details on the use of Gift Cards please refer here. You can handle multiple stores from all marketplace just by single dashboard. They also keep up with the latest trends, whilst offering personal styling tips and services for those who are keen on improving their sense of fashion. We reserve the right to amend these Terms and Conditions and our policies at any time at our sole discretion without prior notice. Edit Name with variant and the SKU column with variant SKU. When prompted to select a payment method, choose "GCash e-Wallet" from the list of options. The process is fast and simple, and you will . You may store, print and display the content supplied solely for your own personal use. Color Family: Select a color provided fromthe color filter to help customers find the product easily. After seller registration has been approved by Zalora, you can log in atZalora Seller Center. Description: Enter the details about your product, you may emphasize the unique selling points by applying text & image to describe your product. For bulky items, Seller is allowed to process the order at item level. ZALORA reserves the right to cancel any subsequent orders made by you using a promotional voucher code of the same promotional campaign.
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